Acura of Brookfield

Best car buying experience one can have! Very impressed! We don't buy cars often, in part due to the dreaded experiences we've had in the past, and with the preconceived expectations we have of buying a car We don't buy cars often, in part due to the dreaded experiences we've had in the past, and with the preconceived expectations we have of buying a car through a dealer. Acura of Brookfield has pleasantly changed that for my wife and I. Note that we live in Illinois, about an hour and a half from the Brookfield, WI dealership, so this was a big stretch for us. Also note, we were looking at buying (and did buy) a pre-owned Mazda CX-5 from this Acura dealer, but we were treated as if we were looking at new Acuras! First the pre-sales activity... Our questions were answered very promptly and cordially. We needed some clarifications on the pics of the car we were interested in, and Jessy was there addressing our concerns. In fact, some blemishes on the interior of this used car were evident in the pics, and Jessy had it cleaned up, and then took a video of the interior to show us that it was addressed / fixed. We made the drive and met up with Jessy, who took us to where the car was. Wow, it was really pristine, clean, and very presentable. There were no bad or other surprises with this used car (29k+ miles) at all. We then met our sales guy, Dave Stawicki, and he told us about the car, and took us for a test drive. He was very personable and friendly, and we enjoyed our time with him in and around the car, and dealership. The car was priced pretty well, and we had an idea of what we could get for our old trade-in, so the negotiation was quick and painless; none of the "let me go check with my manager" xx that is so prevalent at dealerships. There was no xx dealing with Dave! We bought the car! Then we met Brian Chilson in Finance who facilitated the purchase of the car. He was also very friendly to deal with, was great at explaining all the paperwork (they took care of our Illinois state and county taxes as well), and he tried to get us out and on our way as was humanly possible for him, which was much appreciated. I needed to reach him the next day and a bit after that too, and he was very accessible, with quick return communication. The deal was complete, and we excitedly made our way to our new "used" Mazda, and there on the car's console were a dozen fresh, beautiful red roses for my wife! I'm not lying when I say she teared up a bit. That was impressive, and a full tank of gas was a welcomed bonus as well. A month or so later, a package of fresh chocolate chip cookies showed up at our doorstep from out friends at Acura of Brookfield! Thanks guys! Illinois dealers, take note!! We had a few minor issues that needed to be addressed post-Sale, and both Brian and Dave were there for us, and immediately addressed the concerns to our 100% satisfaction! All in all, we had a great experience with our car purchase here, and cannot highly recommend Acura of Brookfield enough. We are now trying to get my wife's sister to buy a car from them! More

Great Experience This was our third car from Acura of Brookfield. We have always been treated in a friendly and professional way. David was excellent as we worked th This was our third car from Acura of Brookfield. We have always been treated in a friendly and professional way. David was excellent as we worked through a problem with my 2018 MDX. Mike resolved our issues without hesitation and to our complete satisfaction. Keith completed the new car transaction very pleasantly and efficiently. I love my new sport hybrid! More

Love my RDX! Keith was wonderful to work with - extremely knowledgeable and very helpful. His guidance was very much appreciated through the process of choosing m Keith was wonderful to work with - extremely knowledgeable and very helpful. His guidance was very much appreciated through the process of choosing my new vehicle. I will be recommending Keith, as well as Acura of Brookfield, to anyone looking to purchase a vehicle. Great experience! More

Easy and smooth purchase experience David was extremely helpful and professional. He made the purchase process very enjoyable and was extremely laid back which I enjoyed. I will definite David was extremely helpful and professional. He made the purchase process very enjoyable and was extremely laid back which I enjoyed. I will definitely be doing business again. More

Over and above! I had my MDX in for a recall appointment and worked with Gary Krier. While Gary was writing up the order he mentioned there was a second recall just o I had my MDX in for a recall appointment and worked with Gary Krier. While Gary was writing up the order he mentioned there was a second recall just ordered. Since we travel a little distance to the dealership Gary suggested we do both that day. Since we had a commitment I didn't think we had enough time for both. Gary suggested a loaner which we did. The timing worked perfectly, both completed and my vehicle returned spotlessly cleaned. Thank you Gary and the service crew. Bill H More

Best ever ! The fastest and most efficient car deal I ever made. Stuart is a real pro. and did not waste our time manipulating pricing and extras. In and out in 4 The fastest and most efficient car deal I ever made. Stuart is a real pro. and did not waste our time manipulating pricing and extras. In and out in 40 minutes. More

New Car Purchase Tony was excellent to work with. Very knowledgable and thorough in his explanations of the various features on the new car we were considering buying Tony was excellent to work with. Very knowledgable and thorough in his explanations of the various features on the new car we were considering buying. More

Acura of Brookfield reputation We have always heard positive things about Acura of Brookfield but never dealt with them. This was the first time and they did not disappoint. I belie We have always heard positive things about Acura of Brookfield but never dealt with them. This was the first time and they did not disappoint. I believe got a great vehicle at a very fair price. Looking forward to a long relationship. Thanks again. More

5 Stars & then some! Salesman found EXACTLY what We were looking for - one owner dealer original delivery & maintained Acura TL SH-AWD. Although it was a used car, we were Salesman found EXACTLY what We were looking for - one owner dealer original delivery & maintained Acura TL SH-AWD. Although it was a used car, we were treated like it was a new car purchase. No typical dealer run around, straight up easiest EVER transaction. Dealership Manager thanked us personally - cannot day enough how pleasant it was to work with Finance Manager. Not one detail was forgotten, every “i” dotted, each “t” crossed. ACURA of Brookfield hit a grand slam with our transaction. More

Jacob and Acura of Brookfield met all my expectations. Working with Jacob was an experience I had not had before when purchasing a vehicle, it was all positive. He was knowledgeable, helpful and met my cus Working with Jacob was an experience I had not had before when purchasing a vehicle, it was all positive. He was knowledgeable, helpful and met my customer service expectation (and I have very high standards) The hardest thing to do is have a salesman sell to another salesman, Jacob handled it with ease. I would highly recommend Acura of Brookfield and especially working with Jacob Groth. I love my new RDX! Thanks, More