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Acura of Brookfield

Brookfield, WI

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1,398 Reviews
Welcome to Acura of Brookfield, Southeastern Wisconsin's exclusive Acura Dealer located in Brookfield Wisconsin. We are proud of the fact that many of our Acura of Brookfield associates have 20+ years of experience in Sales, Service and our Parts Departments. Acura of Brookfield has won the prestigious Precision Team award 19 times and for 14 consecutive years 2009 - 2022.
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19180 W Bluemound Rd

Brookfield, WI

53045

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Showing 1,398 reviews

July 23, 2021

Good service and communication from David. Denver did a good job with explanation of car features. Jacob was thorough but not always clear with credits given. More

by chuck.kirby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kaemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Groth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denver
Jul 26, 2021 -

Acura of Brookfield responded

Congratulations on your new Acura. Thanks for sharing about your good buying experience with David. If you have any additional feedback or concerns regarding the credits given, please do not hesitate to contact me. Respectfully, Terry Truttschel Sales Manager 262-439-6009

July 22, 2021

Disappointed no loaner for $500+ job!Had to get picked Disappointed no loaner for $500+ job! Had to get picked up both times by my wife and very disruptive during the day when trying to work. More

by gwehking
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Surges
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Acura of Brookfield responded

Thank you for your feedback from you recent service visit. I would like to apologize that a loaner was not available. The global supply chain shortage has affected many aspects of our business. Thank you for taking my call to discuss this in more detail. If you have any additional questions or concerns, please do not hesitate to reach out. Respectfully, Colin Fiedler Service Manager 262-439-6032

July 21, 2021

I’ve been with the Acura family for at least 10 years. Very responsive and great customer service during the entire process. Would definitely recommend Acura of Brookfield to my family and friends. More

by Rororobin32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam
Jul 21, 2021 -

Acura of Brookfield responded

Thank you for sharing. We appreciate your continued loyalty over the past 10+ years.

July 21, 2021

Pretty easy buying process. My only issue would be that I should have been made aware that there was only one key for the car before the purchased was finalized, instead of after. Now I have to spend $400-50 More

by Matt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kaemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Acura of Brookfield responded

Congratulations on your Audi purchase. It is great to hear about the easy buying process with David. We appreciate your feedback about the key. Sometimes we only receive one key with the vehicle and we are sorry that you were not made aware sooner.

July 21, 2021

My 2020 MDX was in for a B16 service. The overall experience was great. First quality service and customer care. Will always return for service More

by JW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Acura of Brookfield responded

Thank you for this wonderful feedback from your recent service visit.

July 20, 2021

Quick diagnostic and fast repair! Very happy with this service. I had a low tire pressure alert and took into Acura. Price was excellent for the work. They removed a nail and patches the tire. More

by JRADI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Acura of Brookfield responded

We appreciate you sharing this wonderful feedback from your recent service visit.

July 20, 2021

Knowledgeable, great customer service, good quality vehicles, I feel like this dealership goes beyond the sale to make a customer feel special and appreciated. Thank you More

by Kristinlewis65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Meeker
Jul 21, 2021 -

Acura of Brookfield responded

Congratulations. Thank you for sharing this great review about your buying experience with Keith. We hope you are enjoying your new vehicle.

July 19, 2021

Richard and the staff at Acura are absolutely amazing! We have been Acura customers for 7 years and are always satisfied with our experience! Thanks for everything!! More

by Kristen P.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Bravata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Acura of Brookfield responded

Congratulations on your new Acura. Thank you for sharing about your amazing experience with Rich. We hope you are enjoying your new vehicle.

July 19, 2021

Clean, professional service, courteous, knowledgeable, timely, Thanks for the wonderful customer service. Could not have done it without you. You made me happy. 25 words More

by jpeschman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Acura of Brookfield responded

Thank you for the feedback from your recent service. Sorry for the 25 word limit.

Jul 20, 2021 -

jpeschman responded

You guys are great!

July 17, 2021

I always receive a pleasant greeting. The service team is responsive to my needs, the service is timely and the work done is explained. I am also told of items that might need repair or replaced in the near More

by vkboston0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Schersing
Jul 19, 2021 -

Acura of Brookfield responded

Thanks for sharing this wonderful feedback.

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