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Acura of Boston
Brighton, MA
909 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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909 Reviews of Acura of Boston
January 24, 2026
I had a very unpleasant experience at Acura of Boston and felt disrespected throughout the process. I worked with previous managers in the past, and those experiences were much better. They were professio felt disrespected throughout the process. I worked with previous managers in the past, and those experiences were much better. They were professional, transparent, and easy to work with. I understand this is a business and the goal is to make money, but respect still matters. I have purchased four vehicles from this dealership before. I returned because I expected a smooth and fair process. Instead, I was offered roughly 60 percent of my car’s current trade-in value. On top of that, I was given multiple negative comments about my vehicle, which felt unnecessary and dismissive. At the same time, the vehicle I was interested in was priced about 40 percent higher than its market value. They refused to negotiate at all. The combination of a low trade offer, inflated pricing, and poor communication made the experience frustrating and disappointing. Loyal customers should be treated better than this. Based on this visit, I would not recommend this dealership. More
by papi83dm
Employees Worked With
Kayla, Seth Marshall
January 21, 2026
The representatives I've had, Anthony and Francis are great. The repairs on my car seem solid, the courtesy ride home and back is a bonus, as is the car wash. great. The repairs on my car seem solid, the courtesy ride home and back is a bonus, as is the car wash. More
by HLS
Employees Worked With
Dicky Phillips
January 16, 2026
The best experience ever i have boston Acura great dealership and best customer service specially Ivan and finance manager i would highly recommend to everyone dealership and best customer service specially Ivan and finance manager i would highly recommend to everyone More
by Shabanali201
Employees Worked With
Ivan
December 31, 2025
Big kudos to Jake for his outstanding work, kindness and caring. I almost walked away and decided not to complete the trade, but Jake was so professional to make me change my decision and get the new MDX. caring. I almost walked away and decided not to complete the trade, but Jake was so professional to make me change my decision and get the new MDX. Many thanks to Jake and wish him to run this business someday soon More
by Fouadahmed7777
Employees Worked With
Christian
December 13, 2025
I was well greeted as soon as I came in. Tyrese listened to what I wanted and provided the vehicle, did a test drive and bought it. Tyrese listened to what I wanted and provided the vehicle, did a test drive and bought it. More
by Rrboudreau
Employees Worked With
Tyrese, Seth Marshall
December 13, 2025
The Gold Standard of Car Buying: Acura of Boston (Brighton) Sets a New Bar! As someone who has purchased over 30 vehicles in my lifetime, I can confidently say that my recent experience at Acura of (Brighton) Sets a New Bar! As someone who has purchased over 30 vehicles in my lifetime, I can confidently say that my recent experience at Acura of Boston (Brighton) was, without a doubt, the absolute best I have ever had. They didn't just meet expectations; they shattered them. The difference-makers were the incredible team of Christopher Sorensen (Salesman) and Tyla Ke (Finance)-truly a dynamic duo that every customer deserves to work with. Christopher Sorensen (Sales) From the initial inquiry to the final handover of the keys, Christopher was the embodiment of professionalism, integrity, and genuine service. He was knowledgeable, patient, and completely focused on ensuring I found the perfect vehicle for my needs. Zero Pressure: I felt no pressure whatsoever. Christopher's approach is consultative, not aggressive. Expert Knowledge: He answered every technical question with confidence and clarity. Seamless Process: He made the entire sales transaction smooth and enjoyable. Tyla Ke (Finance) Navigating the finance office can often be the most stressful part of buying a car, but Tyla made it a breeze. She is highly organized, transparent, and incredibly efficient. Crystal Clear Explanations: Tyla took the time to explain every document and option thoroughly. Efficiency: The paperwork was completed quickly, without sacrificing attention to detail. Customer-Focused: She ensured I was comfortable with every aspect of the final deal. The coordination between Christopher and Tyla was flawless, demonstrating a cohesive team environment that is dedicated to the customer's best interests. They respect your time and value your business. To anyone in the market for a new or pre-owned Acura, I HIGHLY recommend you make the trip to Acura of Boston (Brighton) and request Christopher Sorensen and Tyla Ke. They are the reason this dealership has earned a lifelong customer. You will not find a better, more respectful, or more efficient car-buying experience anywhere else. Thank you, Christopher and Tyla, for proving that buying a car can actually be a truly wonderful experience! More
by nickp7123
Employees Worked With
Christopher Sorensen (sales) and Tyla Ke (finance)
