Acura of Boston

My entire experience at Bernardi Acura of Boston was awesome! This was my first car buying experience so I was a little nervous but they made the process a breeze! I started by browsing their website awesome! This was my first car buying experience so I was a little nervous but they made the process a breeze! I started by browsing their website until I found the perfect car for me. When I had questions but couldn't make it into the dealership they worked with me via email and gave me every answer I needed. They weren't pushy and didn't pressure me to buy before I was ready like some other dealerships I worked with. Their marketing specialist, Samantha, gave me quick responses but didn't bombard me. She referred me to Dimitrui in their sales dept who was very knowledgeable of the car I wanted. Dimitrui really listened to me and gave me a great offer. He informed me of all the accessories that already come standard with the car like a sunroof and leather seats!! Then he helped me chose some extra accessories so that I could keep my first car protected along with some that really make it personalized to exactly my preferences. The Finance Manager, Jon Kent, explained all the paperwork and really took the time to make sure I knew my options. This is a dealership I can trust! I look forward to servicing my car there and knowing that I'm a valued customer. More

Once again Bernadi Acura has managed to exceed my expectations! As a Boston resident I have serviced my vehicle at Acura of Boston for years, so when it came time to purchase a new car I knew exactly expectations! As a Boston resident I have serviced my vehicle at Acura of Boston for years, so when it came time to purchase a new car I knew exactly where to turn. Last week my husband and I stopped into the Bernardi showroom to test drive the new all wheel drive TL. The customer relations manager, Katherine, who was nice enough to follow up with us after our service appointments, made it a point to step out of her office and greet us. Our sales consultant, Paul, gave us a thorough overview of the TL. He was extremely knowledgeable, professional and answered of our questions with confidence and clarity. We didn’t feel pressured at all! We are now the proud owners of a new Acura TL and I would without a doubt recommend this dealership to anyone hoping to receive a truly pleasurable, no-hassle purchase experience. More

I was thoroughly impressed with the Acura of Boston sales team from start to finish. My initial contact came from Samantha in follow up to an internet request. Despite me putting her off a first time becau team from start to finish. My initial contact came from Samantha in follow up to an internet request. Despite me putting her off a first time because of my father-in-law’s heart surgery and a second due to the power loss in NH during the ice storm, she demonstrated sincerity and maintained her professionalism while asking at the same time if she could follow up again. Being a sales manager myself I was impressed. Upon contacting the dealership on the phone when I was ready to move forward with purchasing a vehicle, I was put in contact with Gary Cooney as Samantha was not working. Gary took the time to listen to my position and to understand where I was in the sales process. From there he acted quickly and aggressively to the point where he enticed me enough to make a trip down from New Hampshire despite having a quote from another dealer and despite having family in from out of town to get the deal done. Finally, Peter Gallagher has been a fantastic liason as a new Acura owner. On the day of my purchase, during the vehicle exchange and on a follow up call he has made me feel like I am receiving VIP service. Congratulations on putting together such a successful organization. More

I bought an '05 TL here and have brought it back for a variety of service needs long after warranty has ended, including for some issues that would probably make most technicians roll their eyes. Everyon variety of service needs long after warranty has ended, including for some issues that would probably make most technicians roll their eyes. Everyone at the dealership has been professional, patient, respectful, sympathetic and friendly. In particular, I've really appreciated service reps and mechanics' willingness to drop everything on more than one occasion in order to take a spin around the block with me on a noise-hunting mission. And most importantly, no member of the Acura of Boston team has ever made me feel that even hard-to-find issues were anything less than legitimate. It's a model dealership, in my book. I obviously have only one buying experience, and it's far in the past -- but it, too, was very pleasantly and professionally handled by Acura of Boston employees. More

This is my third Bernardi Acura of Boston Acura and they really are "for now and for life." Peter Mark and Amanda Fournier in service always take care of my cars and let me know what I need to do and what really are "for now and for life." Peter Mark and Amanda Fournier in service always take care of my cars and let me know what I need to do and what i can wait on. Perry Wong has been my salesperson for all three cars and it is great to have someone so professional who you can trust and has been there for the past twelve years I've been buying cars. Everyone always helps answer my questions but doesn't play games or treat me like I'm stupid. They have a good thing going. The best compliment I can offer is that its run like a business, not a typical car dealership. More

I had such a great experience with Acura of Boston. Pete Matton was knowledgable, and made the stressful process of negotiating for a new vehicle like a breeze. Joanna Kiklis as the Finance officer gave me Matton was knowledgable, and made the stressful process of negotiating for a new vehicle like a breeze. Joanna Kiklis as the Finance officer gave me great service, and explained all of the paperwork I needed to fill out. She saw happen to see me the day after I picked up my car coming in to get my inspection sticker. I had forgotten my registration, and she was so kind to get me a copy so I did not have to go all the way back home. I would highly recommend Acura of Boston. Ask for Peter! More

Great service, friendly and knowledgeable. The best selection of the three dealerships I visited. Pricing was easy too...The manager,Perry Wong,came right over with an offer that made sense for both pa selection of the three dealerships I visited. Pricing was easy too...The manager,Perry Wong,came right over with an offer that made sense for both parties.He had the car ready the next day as promised.Peter the salesman was informative and fun to work with. He made it easy to pick out the right car for my family. I highly recommend Acura of Boston for all your new or used car needs. Very professional! More

My experience was at Acura of Boston was fine. Andrew is the sales person we worked with and he was friendly, professional, and easy to work with. We had already worked out a price for an mdx before we wal the sales person we worked with and he was friendly, professional, and easy to work with. We had already worked out a price for an mdx before we walked on the lot, so we didn't have to deal with any of that. The only minor thing we were a little annoyed by is when they brought the out the exact car/color we were going to purchase, the outside of it was really dirty with bird droppings. I would have expected they would have at least run a hose over it before showing us. But when we picked it up it was clean and shiny. More

I have never been so insulted and badly treated by a sales person in my life. The process started like normal with initial negotiations until they brought in the sales manager. He talked down to my w sales person in my life. The process started like normal with initial negotiations until they brought in the sales manager. He talked down to my wife and I as if we were idiots and had no understanding about buying a car or supply and demand. I made sure to correct him on his understanding since I have a PhD in economics from Harvard. Not only was he rude but he raised his voice at us. We were so upset that we almost left before making one final counter. Unfortunately we didn't leave at that point. I started my counter offer by saying "I have to be honest..." when he interrupted me and sarcastically said "So you're just going to be a little honest". That was the last straw. I told him he was being irritating and an ass and that I would not buy a car from him on principal and left. I can't even imagine how badly we would be treated after buying the car if this was how badly we were treated before we even bought it. More

These guys assume that the buyer is an idiot. You can find out most of the relevant information on the web, but they always try to force BS down your throat... I went back to a different dealer where we find out most of the relevant information on the web, but they always try to force BS down your throat... I went back to a different dealer where we stopped by earlier that day -- good numbers not a lot of negotiating. Sales team in Acura of Boston assume that the consumer is clueless and that there is no information on the web regarding the sales process. The sales manager was a particularly ignorant tool. I would recommend shopping around before you go there. More