Acura of Boston

By far the best experience I have ever had buying a new car. After walking out of another Acura dealership yesterday (they refused to budge on price, and played games), I visited Acura of Boston today and car. After walking out of another Acura dealership yesterday (they refused to budge on price, and played games), I visited Acura of Boston today and in under an hour purchased a new 2011 MDX. Brian & Mark are professional, and straight forward. They showed me the dealer cost, and added a small profit for them (as they should). They also gave me a very fair price for my trade in, which compared well to Kelly Blue Book estimates. More

Michael is very nice, helpful, knowledgeable person. I Michael is very nice, helpful, knowledgeable person. I needed a time and a space and he gave that to me. He also always was available when I wanted t Michael is very nice, helpful, knowledgeable person. I needed a time and a space and he gave that to me. He also always was available when I wanted to talk to him. I felt very comfortable. He definitely played a significant role on my decision to buy the car. More

I have an Acura TL, which I purchased from Acura of Boston. I was happy with the car and the service that I received from the service department. As I am getting close to exceeding the mileage on my le Boston. I was happy with the car and the service that I received from the service department. As I am getting close to exceeding the mileage on my lease, I decided to look into buying a new Acura. We looked at several models this weekend and were given pricing that included an offer to payoff the rest of my lease. We had to ask our sales guy four times to get us pricing, and we had to ask him very directly. We also had to remind him that we wanted to test drive the MDX after test driving the RDX. It was like he did not have time to show us both cars. Anyway, we initially thought their pricing was competitive, but after doing research, we felt we could do better. However, we had to call multiple times to discuss the quote. No one called us back. In the meantime we got more competitive pricing from other dealers. Acura of Boston finally called us back and offered us a decent price. Since we had a positive experience with them when we leased my TL, we decided to buy the car from them and drove into the dealership to complete the deal (per the sales manager's instruction). We had to wait over an hour once we got there, even though the sales manager told us to come in. When we finally discussed the deal with the sales manager, he was provoked that we had a lease and acted like it was our fault for not telling him, even though we discussed the lease and had the car appraised through his colleague, the other sales manager and the sales guy we worked with. The left hand had no idea what the right hand was doing. Ultimately, this sales manager would not honor the commitment that the other sales manager made to pay out the rest of the lease with the pricing that we had agreed to with him. He wanted us to cover half of the remainder of the lease. He also told us that the car was not even leased from Acura of Boston when it was. Even though we spent about 2 and a half hours waiting for these guys to get their act together, we decided to take our business elsewhere. Between the phone calls that were not returned, the lack of attention when we arrived to work out the deal, and the disconnect between various members of the sales team, it was clear to us that they had met their quota for the month and that our business was not important to them. We will not be going to this dealership for sales or service in the future. In fact, we are now considering purchasing a car other than an Acura, which we initially had no intention of doing. If you want a typical, slimy, car dealership experience, I would go to this dealership, otherwise look elsewhere. There are plenty of options in the greater Boston area. UPDATE: I WANTED TO UPDATE THIS REVIEW, AS THE DEALER DID ATTEMPT TO FIX THE SITUATION. BOTH THE SALES MANAGER AND GENERAL MANAGER CALLED ME. THE SALES MANAGER OFFERED ME THE PRICING WE WERE INITIALLY PROMISED OR A GOOD DEAL ON THE MDX. WE ENDED UP GETTING A BETTER DEAL FROM ANOTHER DEALER, SO WE DECIDED NOT TO PURCHASE FROM ACURA OF BOSTON DUE TO THE BETTER PRICING FROM THE OTHER DEALER AND THE INITIAL NEGATIVE EXPERIENCE. THE GENERAL MANAGER ALSO CALLED ME TO FOLLOW-UP AND OFFERED ME A SERVICE CREDIT. THE SALES MANAGER AND GENERAL MANAGER WERE BOTH VERY APOLOGETIC, AND I APPRECIATE THEIR EFFORTS TO MAKE THIS SITUATION BETTER. IT WAS JUST HARD TO GIVE ACURA OF BOSTON OUR BUSINESS AFTER OUR INITIAL EXPERIENCE. More

WHEN I FIRST PURCHASED MY MDX , MY REMOTE START WOULD NOT WORK ZACK MY SALES REP HANDLED THE PROBLEM WITHIN 1/2 HOUR YOU HAD THE COMPANY COME TO MY WORK AND REPAIR THE PROBLEM HE CALLED BACK THE NEXT MORN WORK ZACK MY SALES REP HANDLED THE PROBLEM WITHIN 1/2 HOUR YOU HAD THE COMPANY COME TO MY WORK AND REPAIR THE PROBLEM HE CALLED BACK THE NEXT MORNING TO CONFIRM I WAS HAPPY AND TO SEE IF I OTHER ISSUES More

Niso was very helpful and knowledgable. His demeanor was not pushy, which I liked. He spent time showing me the various ins and outs of the car. He was considerate o f my time and the whole process went smo not pushy, which I liked. He spent time showing me the various ins and outs of the car. He was considerate o f my time and the whole process went smoothly. I would highly recommend working with him. More

I stopped by the dealership on December 31st -- realizing that it was one of their busiest days. I was greeted by the sales staff and the process of test driving and working through the pricing/paperwork fo that it was one of their busiest days. I was greeted by the sales staff and the process of test driving and working through the pricing/paperwork for my MDX was efficient. Niso and Enrique were great to work with and Bernardi had a large selection of MDX's in inventory to choose from. I had my two young daughters with me and they expedited us through the paperwork -- as my daughters' attention span was limited. I was also impressed that Enrique and a fellow Bernardi employee helped me out by delivering my MDX to my house. More

This was our first purchase of an Acura and our first experience at Acura of Boston. Every aspect of our research, purchase, financing and pick-up was handled efficiently, professionally and courteously. experience at Acura of Boston. Every aspect of our research, purchase, financing and pick-up was handled efficiently, professionally and courteously. In particular, our salesperson, Dumitru, was exceptionally helpful and thorough, spending several hours with us (over 3 visits) to make a deal that was satisfactory to everyone involved and to make sure that we understood the operation of our car. After spending a couple of hours going over the complex audio and navigational system, Dumitru even offered to be available for further tutorial assistance, if needed. He expedited registration and paperwork for the auto insurance, advised about future servicing of the car, and also installed our transponder for us! Who could ask for anything more? We plan to use Acura of Boston to service our car. If the service department is as competent, attentive and personable as Dumitru, we will feel very lucky, indeed, to have purchased a car through this dealership. Good work, Dumitru, and Acura of Boston. Rachel & Paul More

My wife and I had a great buying experience at Acura of Boston. The salesman who helped us, Dumitru, is very pleasant, patient, knowledgeable and helpful. My wife and I had some other manufacturers' mode Boston. The salesman who helped us, Dumitru, is very pleasant, patient, knowledgeable and helpful. My wife and I had some other manufacturers' models in mind for a new or slightly used car and had not researched Acura models as much. We went in to see what they had, being mostly familiar with the TL. We spent about 3.5 hours with Dumitru, looking at new and used TL's and TSX's, test driving some of them, negotiating a price, etc. We really liked a 2010 TSX with 2200 miles they had available, but being not that familiar with TSX's we wanted to do a bit more research on them and also still check out some other manufacturers' models. When we informed him after spending quite a bit of time with us he remained patient, pleasant and very professional. We ended up buying the car a couple days later. The whole purchasing process was great. Dumitru is very detail oriented and made it all very easy. Also Larry, the pre-owned sales manager who we dealt with during the price negotiation process, was similarly in his attitude. Same goes for Al who is the finance manager. We never got a bad vibe from the staff, they treat you really well. They don't try to push you into a direction you don't want. When we picked up the car Dumitru spent about half an hour with us going over all the features of it, pointing out all the bells and whistles (he set up the Bluetooth for our phones). Just more customer service details he is dedicated to. We really recommend this dealership, the sales staff is great. More

Thank you for all the years of fabolous customer service!!! Amanda Fournier is truly exceptional, always goes above and beyond. You guys have a great service staff and you are the reason I will stic service!!! Amanda Fournier is truly exceptional, always goes above and beyond. You guys have a great service staff and you are the reason I will stick to the Acura family! Thank you for all your hard work! More

Steve was extremely helpful in explaining the 2011 RDX. He was very patient. He loaded my blue tooth cell phone numbers in the HFL system and me how to use it. Steve also went over certain parts of the Own He was very patient. He loaded my blue tooth cell phone numbers in the HFL system and me how to use it. Steve also went over certain parts of the Owners Manuel as well as the Nav Manuel. He made the total car buying experience as stress free as is possible. More