Acura of Boston

10/12-a postscript What happened below still happened; 10/12-a postscript What happened below still happened; HOWEVER, within 12 hours of posting this, I received a message from the GM of the dealership, 10/12-a postscript What happened below still happened; HOWEVER, within 12 hours of posting this, I received a message from the GM of the dealership, Michael Bender. He was extremely concerned about my experience, listened to my story, promised to follow up, called when he said he was going to, was honest about what might have happened, and tried to make the situation right. While it's unfortunate that it had to come to that, I do want to give kudos to Michael for taking the customer service aspect seriously and trying to remedy the situation. After speaking with him, I do think an honest mistake was made and that there was no dishonest intention, just a faulty process, which Michael has said that they have fixed. I appreciate his follow up and effort to try to keep a customer. BEWARE!!! (And know that I called the dealership and warned them that I was going to blast them on every on-line site I could - they had their chance.) We bought our car here in 2002 (MDX) and have almost always brought it here for service with relatively mediocre (not to mention expensive) results. (6 years ago I won't bore you with the details but I am convinced they nicked a hose during our 50K mile service the car died on the X-press way. We had to have the engine completely replaced - it was no cost, though we had to sign something and it was a huge inconvenience. You would be smart to ask why we continued to go there - we are idiots apparently!) But this last experience takes the cake. We had a warning light come on for the 2nd time in 2 months (after $2K worth of fixes the first time) and this time they told us the transmission was shot, and that it would be close to $7K to fix it. However, they did not recommend fixing it due to the age of the car. Salespeople started calling a few days later. We panicked as we were about to leave on vacation and had been warned we might not want to drive it - we literally almost bought a car, debated a rental, etc. For S&G's my husband decided to take it to Aamco for a 2nd opinion. Only $100 later they told us they didn't see any warning code that would indicate the transmission was gone but there was a loose wire. So Acura of Boston did shoddy work or the worse possibility is dishonest work. Maybe get us to buy a new car and take our car and fix it for cheap to sell it? I really didn't want to believe it but who knows. I called to complain and the manager I spoke to said all the right things and promised that his manager would call back to discuss. I gave them 4 days and called back again and asked for the manager. He said he knew nothing about the call. The bottom line is they didn't give a @#$%. To me, that's the worst part of this story. If you make a mistake, OK, but if you don't care about customer service enough to make it a priority to apologize, then you are just stupid. So I would absolutely stay away from their service department!!!!!!! More

Overall, I had a great experience with Zach Timmermeyer. He was very friendly and went out of his way to make sure our experience was nice and memorable. In addition to helping setup our car for pickup, he He was very friendly and went out of his way to make sure our experience was nice and memorable. In addition to helping setup our car for pickup, he was patient and explained all the key features of our new car very well. When we forgot to bring our trade-in title he worked with us to pick it up from our home including help sync bluetooth on our phones with car handsfree talk system. More

I needed to make an appointment for a recall on my 08 Acura TL. Service Rep told me that the dealership will inspect the parts and would not do the recall if the inspection determined it's not needed. Acura TL. Service Rep told me that the dealership will inspect the parts and would not do the recall if the inspection determined it's not needed. I disagree and was being transferred to a service manager..... after 20min hold and being transferred 5 more times I finally reached the manager.. He agrees with me that they would work on the recall no matter what... so he transferred me to the appointment clerk... The Appointment clerk told me the same thing the Service Rep told me before... I explained to her but she kept insisting she checked with her service advisor and that's what she was told... I got furious with all these different info given to me by the same friggin dealership and called American Honda Corp. They agree with me. I called the dealership back, spoke to the same service manager and he completely agrees with me and he was setting up my appointment without transferring me back to appointment clerk. But the appointment didn't go through because he didn't want to give me a loaner which he says he can only give to 3+ hours services. Bottom line: Called Acura of Peabody, made a appointment, secured a loaner in less than 5 minutes. Pros: 1 knowledgeable service manager, i believe his name is Bob Cons: long wait time (at one point i was transferred to a Toyota service manager WTF), bunch of rookie service reps and appointment clerks More

We are long-time Acura fans, having leased over 15 cars over the last decades. We have been delighted with the service and professionalism of Boston Acura and the attention we have had from Perry Wong and over the last decades. We have been delighted with the service and professionalism of Boston Acura and the attention we have had from Perry Wong and Peter in service. We always feel that we are dealt with fairly. We also are continuously pleased with the quality of Acura as a product; it only has to go into the shop for routine maintenance, which we greatly appreciate. More

We walked in with two kids in the pouring rain to test drive the Acura MDX and were immediately greeted by Phil Scott. He was helpful, funny, knowledgeable and understanding about where we were in the de drive the Acura MDX and were immediately greeted by Phil Scott. He was helpful, funny, knowledgeable and understanding about where we were in the decision process, especially on such a horrible day. We told him what we were thinking about and that we had just begun comparison shopping. He showed us a model with the layout and features in the showroom, while he fetched a car we could test drive. No one was hovering and finishing our sentences while we crawled all over the car. I felt very confident asking him questions about the MDX without feeling like he was pushing us into a vehicle we weren't ready to buy. It was a very enjoyable experience and the car was great. More

By far the best experience I can remember when buying a new car. They responded to my email immediately (still waiting for one dealer) and their price was by far the best. Dumitru was great to work with. new car. They responded to my email immediately (still waiting for one dealer) and their price was by far the best. Dumitru was great to work with. More

Dumitru is great! He helped us get a new light blue acura tsx that's really a fantastic car. Got a good deal on the dear. He also helped us with linking the bluetooth to the car's built-in system, so acura tsx that's really a fantastic car. Got a good deal on the dear. He also helped us with linking the bluetooth to the car's built-in system, so we can stream pandora through the car's speakers. We got it April 30, 2012 and really love the car so far. More

Began searching for my new 2012 TL via the internet. I sent an e-mail with the best price that I had received from some other local dealers. Phil sent me back an email very quickly and told me that he co sent an e-mail with the best price that I had received from some other local dealers. Phil sent me back an email very quickly and told me that he could beat the price I gave him. I told him I would come in and talk and then introduced my trade in. I figured they would try and work me over on the trade as I knew I was getting a good deal on the new TL. I told Phil I knew what I wanted to get out of the trade and that I had done my homework. He came back and offered me very close to what I wanted and after a little negotiation we had a deal. Phil was awesome, a no-nonsense guy who was able to offer me a very fair price the first time and we agreed pretty quickly on the final numbers. I've bought many new cars in my life and this was by far the best experience I've ever had. This is the 2nd car I've purchsed from this dealership. The first was a 2002 TL and that was a good expeprience, this one was even better. I really liked Phil and would encourage anyone going to this dealer for a new purchase should ask for him. You won't be dissapointed. More

Dumitru was great--not at all pushy. Manager was very nice as well. They gave us very good price on our trade in, and dumitru spent a lot of time with us when we picked the car up. He showed us how to nice as well. They gave us very good price on our trade in, and dumitru spent a lot of time with us when we picked the car up. He showed us how to work the audio, Bluetooth and other systems, even though his shift had ended. More

I went to this dealership a few times in the last few weeks to check out the RDX and MDX. I was very impressed by the knowledge of the salesman (Kevin) who reliably compared the two cars to other manufac weeks to check out the RDX and MDX. I was very impressed by the knowledge of the salesman (Kevin) who reliably compared the two cars to other manufacturers' models and to each other. This was in stark contrast to my visit two years ago when the salesman (I forget his name) told me the second row in the MDX only seated two people. But I liked the styling and reliability of the Acura's and have had a few friends who have loved their cars so I was pursuaded to look again, and I'm glad I did. They were forthright and upfront on the trade-in value of my Lexus, and they also participate in Bank of America's Car Buying Center: which pre-negotiates the best price for you. Print off your certificate and they will honor it with no haggling. All in all a first class dealership that lived up to its luxury car reputation this time. And ask for Kevin for a low-pressure, high-class sales experience! More