Acura of Boston

Conscientious, Attentive and Professional From the start Randall was very helpful and pleasant to work with. He was earnest in his answering of our questions and concerns, and always made him From the start Randall was very helpful and pleasant to work with. He was earnest in his answering of our questions and concerns, and always made himself available to us. I will definitely recommend him to others if they are in the market for an Acura. More

Attentive and professional Randall was extremely considerate to the fact that I had a small amount of time to get the deal done. He expedited the process while remaining profes Randall was extremely considerate to the fact that I had a small amount of time to get the deal done. He expedited the process while remaining professional and informative. There was no high pressure sales pitch and he answered all my questions. I would highly recommend Randall and Acura of Boston. More

Car purchase and follow up service maintance Went to purchase an Acura RDX. Sales and finance personnel were horrendous. Sign all documents and put cash down for vehicle and thing went well.. The Went to purchase an Acura RDX. Sales and finance personnel were horrendous. Sign all documents and put cash down for vehicle and thing went well.. The next day I went to swap my trade in and take the keys to new car, The finance refuse to give me my vehicle stating I would need to put more cash down in order to take vehicle home. I refuse to put any more cash down since and then the finance manger Jose come telling me that I'm better off taking my business else where.. After 6 long hour there arguing about the sudden change finally got the car home after my husband had to leave work and speak to them.. When service time came made an appointment of 1 week in advance for 9am. Took car in a 9am for oil change and mirror adjustment, vehicle was not release until 130 pm.. Services excuse was that a associate call out sick and many other clients came in all at once. An oil Change and mirror adjustment does not take 4 hours and 30 min to do. -------- Was ask to bring vehicle back to fix the mirror as a courtesy for the misfortunate service experience. Agree to bring vehicle if the rental came with the same space complicity to use since the children had a soccer game over the weekend. Service manager Eddie agree stating a Suv rental would be reserved. Went to pick up rental and there was no suv. The sales and service department is inconvenient and full of excuse. Worst customer service. More

Great experience Randall was friendly, responsive and extremely knowledgeable. He was a pleasure to buy a car from and would highly recommend him and Acura of Boston. Randall was friendly, responsive and extremely knowledgeable. He was a pleasure to buy a car from and would highly recommend him and Acura of Boston. More

Excellent service My husband and I recently leased a new MDX and were very pleased with the professional and friendly service we got at Acura of Boston. Randall Matthe My husband and I recently leased a new MDX and were very pleased with the professional and friendly service we got at Acura of Boston. Randall Matthews, the sales associate who helped us, was very easy to work with, courteous, attentive and knowledgeable. This was our third sale or lease from Acura of Boston and we highly recommend both the dealership and Randall. The whole team there is very helpful, approachable and warm. A great atmosphere and they really do try and make you feel comfortable--although they are obviously there to make sales, they do not pressure you and they work with you. We are loving our new car! More

Friendly and professional The process of buying a car can be very stressful and you don't need a pushy salesman making it worse. Randall Matthews made the whole process so eas The process of buying a car can be very stressful and you don't need a pushy salesman making it worse. Randall Matthews made the whole process so easy. He could answer any question about the car, and he guided us through the process, without making it feel like he was pressuring us to buy something we didn't want. The sales manager Curtis was also excellent. More

a great place to buy a car recently my wife and i were searching to buy an acura mdx. We made an appointment at our convienence to test drive the car we were interested in and i recently my wife and i were searching to buy an acura mdx. We made an appointment at our convienence to test drive the car we were interested in and it was warmed up and waiting for us when we arrived . Our salesperson randall matthews was waiting with a smile and a handshake . Randall then proceded to go over the extensive list of features and functions of the specific model we were going to drive . He was very informative and well versed right down to the smallest details . At that point we realized that we had chosen the right dealership for us . After the test drive we sat down with randall and discussed pricing for possible purchase . My wife negotiated back and forth several times to get the best deal . At that point the general sales manager came over and introduced himself and took a seat at the negotiations. After a few minutes we were able to come up with a price that worked for us and the deal was done . The finance guy was excellent and within a half hour we were done with the purchase . Upon picking up the car randall sat with my wife and gave her some instructions on how to operate all of the technology and functions which was quite detailed and informative. As a whole it was the best experience ever for purchasing a vehicle. I will talk highly to anyone interested in an acura to go to Bernardi acura of boston ! More

Great experience Randall Matthews was very helpful and courteous. Randall was very patient explaining all the advantages of these features. The purchasing experience w Randall Matthews was very helpful and courteous. Randall was very patient explaining all the advantages of these features. The purchasing experience was smooth and pleasant, in large part due to his professional demeanor. More

Pleasure working with Dumitru Moisei After many many years of being a Mercedes owner it was time for a change. A friend of mine told me to go check out Acura and on a early Saturday morni After many many years of being a Mercedes owner it was time for a change. A friend of mine told me to go check out Acura and on a early Saturday morning I did just that. I had the pleasure of working with Dumitru from the dealership. He was a very nice and polite but not only that he did not do any aggressive or pressure sales. He took the time to explain the difference between a lease and owning and the pros and cons of both. I always owned a car and the lease option was intriguing to me after a few hours of showing me all of the different lease options we decided to go with that. The thing i liked most about him was that he was patient and also took the time to explain all of the different options as well as educate me in the pros and cons. I would highly recommend if your looking for a no pressure straight shooter then this is the guy to talk to. I was presently surprised. More

best car buying experience ever!! Our salesman Rick Cordner made our experience relaxes and seamless! Highly recommended!! Rick was knowledgable and friendly and not pushy at all! We Our salesman Rick Cordner made our experience relaxes and seamless! Highly recommended!! Rick was knowledgable and friendly and not pushy at all! We love our "new to us" RDX! More