Acura of Boston

Great work awesome job! He did great work on my breaks and excellent on my tires! Great work. Ive heard from friends to go to acura of boston and i didnt expect it to be that He did great work on my breaks and excellent on my tires! Great work. Ive heard from friends to go to acura of boston and i didnt expect it to be that good. I definatly will chose acura for any future car problems due to the survice that was provided. More

Poor service They try too upsell un needed overpriced services. Very un trustworthy! Service and trust are everything when it comes to a dealership and they fail! They try too upsell un needed overpriced services. Very un trustworthy! Service and trust are everything when it comes to a dealership and they fail! More

Horrible Experience Car has defect and know one wants to acknowledge it. I been there about 7 times with a new 2016 TLX. Once the car is sold they can care less. They don Car has defect and know one wants to acknowledge it. I been there about 7 times with a new 2016 TLX. Once the car is sold they can care less. They don't stand by the product they sell. Before you buy a Acura 2016, look at the rear view mirrors. It causes a reflection of your AC Vents. Its hard to drive when your car isn't safe. Do research online as well with "TLX AC mirror reflection". This isn't a safe car. More

my new TLX I had the last year Acura Legend made in 1999 for seven years and have been a fan of Acura of Boston ever since. Many models later for various years o I had the last year Acura Legend made in 1999 for seven years and have been a fan of Acura of Boston ever since. Many models later for various years of ownership time lengths i now lease a a 2016 TLX. I looked at other car makes and models and came back to an Acura. Perry Wong is back as the manager which made the experience easy and less nervous for me. Knowing Peter Mark will be in charge of my service for the next three years is comforting as well. This was the first time i worked with Dumitru Moisei and he showed me the pros and cons of ownership versus leasing. We went with leasing my new TLX. The pick up process and the consideration in my slowness to learn all the "NEW" features of the car was not discouraged by Dumitru. He has knowledge and kindness for a person new to the workings of a car. I am still getting used to the fact the key does not have to be inserted into the car from my last TL !! Dumitru kept in phone and email contact the first few days of my new car. I am a loyal Acura of Boston client and most likely always will be. But i still like my bicycle!! More

Customer experience I recently purchased a 2013 Acura MDX. I felt/feel completely confident with my purchase/experience with Randall, Duncan and Travis and the entire tea I recently purchased a 2013 Acura MDX. I felt/feel completely confident with my purchase/experience with Randall, Duncan and Travis and the entire team. I was made, and continue to feel, well taken care of now and in the future. Randall and Duncan are a professional, customer oriented team. THANK YOU More

Great experience! Thank you Randall! I drove home this evening in my new Acura TLX, my second purchase from Acura of Boston. Randall made the entire experience a positive one. Randall wa I drove home this evening in my new Acura TLX, my second purchase from Acura of Boston. Randall made the entire experience a positive one. Randall was helpful, courteous, knowledgeable, and very professional. His manager, Curtis, was also excellent. I would highly recommend Randall and the dealership to anyone looking for an Acura. I love my new car! More

worst possible experience that a dealership can offer Worst experience i ever had with a dealership. Went in to look at and buy a certified pre-owned 2016 ACURA RDX. Unfortunately, it got sold while i was Worst experience i ever had with a dealership. Went in to look at and buy a certified pre-owned 2016 ACURA RDX. Unfortunately, it got sold while i was taking to the sales person. While i was leaving, the general sales manager (Curtis) comes with a sheet that had the breakdown which included the car selling price(which was 1000$ more than true car dealer) my trade(which is couple of thousand dollars than kbb), taxes and fees(another 1700$(this is taking out the trade tax amount)) and everything in there coming upto 37000. He kept giving me numbers starting from 37000 to finally 32500.I was really was looking to change the car. I had to think about this so i left the dealership and after a couple of days when send an email to confirm that 32500 is the final amount, suddenly the sale manager takes a complete U Turn. He takes 3 days to get back to me and say taxes and fees are not included. And on top of it, since i have been trading in my car, the taxes for the trade amount should be taken off, but he says no. I have to now pay taxes for the whole 32500. So he now comes up with a figure 34500 and that too only if i am financing with ACURA(because acura will give 1000$ as down pay if financed through acura and 750 rebate for trading in a mercedes). Completely bizzare!! Why trick me into something that you cannot offer and waste my time. Never will i recommend anybody to this dealership. They will just trick you into a deal and if you don't ask and read through your offer and everything, there is a high chance that you will be paying more than what you think you are. Never will i go back. No good at all!! More

Terrible The dealership messed up my title information. Inspite of me providing them all the documents before hand and stating very clearly that I have finance The dealership messed up my title information. Inspite of me providing them all the documents before hand and stating very clearly that I have financed from DCU, they did not state DCU as the primary lienholder during title registration. I was handled by 2 different managers who never talked to each other before submitting my case to one another. I finally got a cal from a third manager who said that I would have to visit them again with my title documents so they can rectify their screw up. The funny thing is that he came to know that Acura has messed up when he was closing the books for the month. So, he was also not informed by any of the previous managers of the situation. More

Outstanding Experience We purchased a new RDX at the end of the Quarter. The dealership was quite busy, but we had the good fortune to be introduced to Randall Mathews as o We purchased a new RDX at the end of the Quarter. The dealership was quite busy, but we had the good fortune to be introduced to Randall Mathews as our sales person. He is clearly well informed and among the most personable sales professionals we have worked with in the auto industry. His knowledge of Acura of Boston's complete inventory and of the RDX in particular was impressive. After a thorough test drive, Randall showed great patience, had useful advice, and a wonderfully non-aggressive demeanor as we sorted out colors and option packages. Once we had agreed on a price, we discovered that we did not have enough time to complete the process. Randall volunteered to come in the following morning (which we later learned was his scheduled day off) to wrap things up. When we arrived at 8:30 he had the car all ready, including the added options. He did a great job setting up and familiarizing me with all of the electronics. I think I know more about the functionality of this new RDX after his tutorial, than I knew about the Acura TL that I had just traded in after several years of very satisfied ownership. He is a great ambassador for Acura and any dealership or Customer would benefit by his professional customer service. As we were driving off the lot in our beautiful new RDX, I noticed in the rear view mirror, Randall running to catch us. I had left my FastLane transponder in the turned in vehicle... Randall's sales manager, Curtis Hamilton, was also terrific to work with. More

Great product, great salesperson Randall Matthews answered all our questions and seemed very eager to please. He is a bright young employee whom we enjoyed meeting and working with. T Randall Matthews answered all our questions and seemed very eager to please. He is a bright young employee whom we enjoyed meeting and working with. This purchase is our fifth from Boston Acura. Kind and knowledgeable professionals like Randall are the reason we keep choosing to return to your dealership. We also enjoyed meeting and talking with Bob in the service department. He gave us the complete print out of all work done on our gently used 2016 MDX. I look forward to seeing him for the first oil change. More