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Acura of Boston
Brighton, MA
851 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 851 reviews
July 04, 2020
Disappointing experience. Went in for regular service, as well as to have passenger door striker adjusted (striker plate needed to be lowered slightly, as door is somewhat hard to close). The routine service well as to have passenger door striker adjusted (striker plate needed to be lowered slightly, as door is somewhat hard to close). The routine service went fine, even though representative never replied to my text inquiry regarding pick up time. Unfortunately, Acura completely failed to address the passenger door issue. First of all, I had to ask them about it, when they completely neglected to tell me during Their review of service summary. It took them a minute to figure out what I was talking about. When they found it, the service report states that door issue was confirmed to be true, but they did not inspect the actual striker. Report stated “cannot do anything to address the issue”. Seriously? You’re are a luxury car dealership that does not have the means or know-how to adjust a door striker? I told you what the issue was, and you chose to ignore it. Did you not feel like it on a holiday weekend? Did you not have the tools (available at autozone or any hardware store)? No explanation was given, which tells me that the mechanic was lazy or highly under qualified. Or both. I will likely be taking my Acura elsewhere from now on. That was a walk away moment for me. More
by brooxchristopher
Employees Worked With
Chavin
July 01, 2020
Korab was great to work with. Saw the car on Sunday and brought it home Wednesday. Awesome! Will definitely return and recommend to others. Great experience. brought it home Wednesday. Awesome! Will definitely return and recommend to others. Great experience. More
by Goldstein.sharon
Employees Worked With
Korab Krasniqi, Chris Caruso
June 30, 2020
Bob G. is always great to work with. Very honest and professional. Waiting area is spacious with WiFi and stores nearby if you want to grab a coffee etc. professional. Waiting area is spacious with WiFi and stores nearby if you want to grab a coffee etc. More
by amadiver
Employees Worked With
Bob Gandolfo
June 30, 2020
Great service! I had an issue and sent an email to the salesman we worked with Ed Martens. Not only did he immediately help us but he remembered us and what the dealership had promised us. It was so ni salesman we worked with Ed Martens. Not only did he immediately help us but he remembered us and what the dealership had promised us. It was so nice to just have a problem solved so easily. Thank you! More
by Cgering
Employees Worked With
Ed Martens
June 29, 2020
Eric Fleming was extremely accommodating and customer service oriented. He addressed all of our questions and was successful in bringing our negotiations to his manager. We would definitely recommend him service oriented. He addressed all of our questions and was successful in bringing our negotiations to his manager. We would definitely recommend him to others seeking to buy an Acura. More
by Sdrobs
Employees Worked With
Chris Caruso, Eric Fleming
June 27, 2020
I’m a 17 year Acura of Boston customer. I just purchased my 4th vehicle last week... 2020 RDX A-Spec and I love it! We were pleasantly greeted before we walked into the showroom by Justin. Unbeknownst, to u my 4th vehicle last week... 2020 RDX A-Spec and I love it! We were pleasantly greeted before we walked into the showroom by Justin. Unbeknownst, to us our appointment was with Justin! Justin couldn’t have been nicer and very attentive to all our questions. In all honesty, I really wasn’t expecting to purchase a vehicle that day. I was there to find out what my options were regarding my leased 2018 TLX I was planning to turn in. Justin is a great sales person! I was very pleased with the service provided by Justin and Kevin. Thank you both very much!! Acura of Boston should be proud to have you on their team. More
by CathyB21
Employees Worked With
Justin Dume, Kevin Hosein
June 27, 2020
Jay was great. Very cordial and detail oriented. Car was ready at the scheduled time. Paperwork was quickly and not too pushy on add-ons. ready at the scheduled time. Paperwork was quickly and not too pushy on add-ons. More
by Marcelo
Employees Worked With
Kevin Hosein, Jay Dwyer, Chris Caruso
June 25, 2020
Was there for the Inspection Sticker and also to install the new maps for the navigation system. Also upon inspection, needed to replace worn brake pads. I was very pleased with the way everything was done! the new maps for the navigation system. Also upon inspection, needed to replace worn brake pads. I was very pleased with the way everything was done! More
by dquattro4831
Employees Worked With
Peter Mark
June 24, 2020
I feel confident that my car gets the right diagnosis and parts. Andy Tay is helpful, friendly and knowledgeable. The waiting area is spacious, clean and comfortable. parts. Andy Tay is helpful, friendly and knowledgeable. The waiting area is spacious, clean and comfortable. More
by Smcn
Employees Worked With
Andy Tay
June 22, 2020
Bob is always very helpful and informative. My service appointment went very smoothly and the service was great. I was very pleased with everything today! appointment went very smoothly and the service was great. I was very pleased with everything today! More
by SueBreslin9
Employees Worked With
Bob Gandolfo
