Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Acura of Boston
Brighton, MA
850 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 850 reviews
August 05, 2020
What an amazing experience!!! I stopped into Acura Boston to drop something off for my job. I had been looking for a used car so while I was there I inquired. Ed Martens showed m I stopped into Acura Boston to drop something off for my job. I had been looking for a used car so while I was there I inquired. Ed Martens showed me a few choices. One I fell in love with and immediately left a deposit with Chris Caruso who was willing to help me secure the vehicle until I was able to come back. I ended up purchasing the car. Ed Martens answered all my questions and was so easy to work with. The finance Manager Mark Star was fantastic. When working with credit situations I feel it becomes stressful. This was not the case. He answered all my questions and explained the terms in detail. Over all it was the BEST experience. If you are looking for a car, go to Acura of Boston first. Amazing Customer Service!!! Thanks guys, I'm so grateful More
by Chris Arigo
Employees Worked With
Mark Starr, Ed Martens, Chris Caruso
July 31, 2020
Incredible Experience at Acura of Boston! I recently purchased a new TLX at Acura of Boston and the experience couldn't have been better. Ed Martens was a kind, knowledgeable, and attentive s I recently purchased a new TLX at Acura of Boston and the experience couldn't have been better. Ed Martens was a kind, knowledgeable, and attentive sales rep, going above and beyond to help me find the perfect car. He listened, he shared experiences, and he clearly explained the features and technology of these vehicles with expert skill. There was no "sales push", just someone genuinely interested in helping you make the right decisions for YOU. Plus, he was truly fun to work with, and we shared a lot of laughs! You can tell that Ed is passionate about these cars and his primary focus is ensuring that people feel comfortable and confident in their new vehicle. Kal Nasser was equally wonderful. You can tell he genuinely cares for each customer and really appreciates that you chose to visit Acura of Boston. Kal went out of his way to make sure every question was answered and that we were able to get the best deal possible. The typical "haggling" process was unnecessary, because Kal presented a highly competitive offer up front. He was completely transparent about the entire process, explaining every step and every dollar in detail and with the utmost patience. Kal made sure that we were completely comfortable and well informed at every phase of the process. I never could have imagined that a car buying experience would feel so clear and honest - truly a partnership between the dealership and customer. The entire process from start to finish was smooth, efficient, and enjoyable. I enthusiastically recommend Acura of Boston to anyone looking for a great deal, a fantastic experience, and wonderful people to work with. More
by katherine.darveau
Employees Worked With
Ed Martens, Kal Nasser
July 26, 2020
Everyone at the dealership was exceptionally helpful and good humored. No hard sell and no impatience with my many questions. I especially appreciate the care and attention that Justin, the salesman, provid good humored. No hard sell and no impatience with my many questions. I especially appreciate the care and attention that Justin, the salesman, provided and Mark’s patience throughout. More
by a.stavros
Employees Worked With
Justin Dumes
July 24, 2020
Great service Bob is always a big help. He listens well and does a great job making sure the work gets done well. He explains exactly what is going on and does not Bob is always a big help. He listens well and does a great job making sure the work gets done well. He explains exactly what is going on and does not have the service done until he explains cost and the amount of time it will take. Today was a very simple couple of fixes. More
by Monique
Employees Worked With
Bob Gandolfo
July 21, 2020
Chavin was great as always! I get all my work done here and I rarely have issues. I don’t feel like they push unnecessary services, which is always a concern at dealerships. Today was just an oil change. and I rarely have issues. I don’t feel like they push unnecessary services, which is always a concern at dealerships. Today was just an oil change. It was done timely and efficiently! More
by Greg Whitmer
Employees Worked With
Chavin Fagan
July 17, 2020
Easy peasy to take my MDX in for servicing. Got appointment last minute, service dept friendly, kept me up to date on what was done and got out of there in time frame promised. appointment last minute, service dept friendly, kept me up to date on what was done and got out of there in time frame promised. More
by Mom from area
Employees Worked With
Ben Tse
July 14, 2020
Very nice people there.and I will go back againManager Very nice people there.and I will go back again Manager Caruso is a very nice and easy guy as well as Ed Martens .thanks Very nice people there.and I will go back again Manager Caruso is a very nice and easy guy as well as Ed Martens .thanks More
by Pmyrtil22
Employees Worked With
Mark, Ed Martens, Chris Caruso
July 08, 2020
Always friendly and professional Best service! I am always treated very well at Acura of Boston. I receive all the information I need to make service choices. This is the first tim Best service! I am always treated very well at Acura of Boston. I receive all the information I need to make service choices. This is the first time I have used the dealership exclusively for my car repairs. More
by cindykane.newton
Employees Worked With
Andy & Vivian
July 04, 2020
Disappointing experience. Went in for regular service, as well as to have passenger door striker adjusted (striker plate needed to be lowered slightly, as door is somewhat hard to close). The routine service well as to have passenger door striker adjusted (striker plate needed to be lowered slightly, as door is somewhat hard to close). The routine service went fine, even though representative never replied to my text inquiry regarding pick up time. Unfortunately, Acura completely failed to address the passenger door issue. First of all, I had to ask them about it, when they completely neglected to tell me during Their review of service summary. It took them a minute to figure out what I was talking about. When they found it, the service report states that door issue was confirmed to be true, but they did not inspect the actual striker. Report stated “cannot do anything to address the issue”. Seriously? You’re are a luxury car dealership that does not have the means or know-how to adjust a door striker? I told you what the issue was, and you chose to ignore it. Did you not feel like it on a holiday weekend? Did you not have the tools (available at autozone or any hardware store)? No explanation was given, which tells me that the mechanic was lazy or highly under qualified. Or both. I will likely be taking my Acura elsewhere from now on. That was a walk away moment for me. More
by brooxchristopher
Employees Worked With
Chavin
