Acura of Boston

I had very bad experience last time I was at this dealership. I have been servicing my cars there for last 12 years. I even bought my first Acura from them in 2012. Recently I took my car there becau dealership. I have been servicing my cars there for last 12 years. I even bought my first Acura from them in 2012. Recently I took my car there because there was a factory recall on my 2017 Acura MDX. They took care of the recall but when I picked up my car I saw they had badly scratched and damaged the rear wheel. They did not take any accountability for the damage. I told them this is going to reduce the value of my car and the manager basically told me the car was too old anyway. And he said it was not their fault that this happened. He offered to split the cost with me to fix the damage! So obviously he knew it was their fault. I declined the offer if this is the treatment I get after paying you thousands of dollars over last 12 years. The car is making horrible sounds when I drive and I have to take it to another place to get it fixed. This is a classic way of losing customers by being penny-wise and pound foolish! But I guess they don’t really care. More

Great customer service, knowledgable service rep and technicians, clean and comfortable waiting area. Highly recommended technicians, clean and comfortable waiting area. Highly recommended More

Very disappointed in the car because it appears they changed the tires on the highlander and put cheap worn out tires. The pictures on your website showed the highlander having Good year tires on it, wh changed the tires on the highlander and put cheap worn out tires. The pictures on your website showed the highlander having Good year tires on it, when we got there that was not the case. Very deceptive, would not do business with that dealership. More

Will was excellent with my needs, Service on the MDX was done on time and as promised Truly outstanding!!! done on time and as promised Truly outstanding!!! More

Mr Peter Mark provided 5 star service. I have been receiving excellence service for years. They take wonderful care of my car. I have been receiving excellence service for years. They take wonderful care of my car. More

Great sales and Service, haven’t met an Advisor on either side that wasn’t full of integrity and professionalism. side that wasn’t full of integrity and professionalism. More

Jonathan was very helpful in coordinating my service. He gave me frequent updates (including a video of the work in progress) while I waited. I am pleased with the work and will continue to bring in my c He gave me frequent updates (including a video of the work in progress) while I waited. I am pleased with the work and will continue to bring in my car. More

Got the work done on a timely manner and I am completely satisfied of the work by Acura of Boston satisfied of the work by Acura of Boston More

Great and friendly service from the team. The work was completed in the estimated amount of time. The work was completed in the estimated amount of time. More

The service is excellent! !! - it is annoying that you can’t complete this survey with out writing 15 words ! !! - it is annoying that you can’t complete this survey with out writing 15 words ! More