Acura of Berlin - Service Center

Very easy to deal with. Go out of their way to accommodate you. Timely service and keep to your time restraints. Very clean waiting area. Friendly and knowledgeable staff. accommodate you. Timely service and keep to your time restraints. Very clean waiting area. Friendly and knowledgeable staff. More

Excellent service As usual (for the last 20 years, 2 cars). Clean, efficient, polite. Steve is excellent. This is the only car dealer that hasn’t annoyed me. It is As usual (for the last 20 years, 2 cars). Clean, efficient, polite. Steve is excellent. This is the only car dealer that hasn’t annoyed me. It is why I bought another Acura when the other one got too old. I would buy a new Acura if you made a smaller car. In loved my Integra. The SUV’s are too big. I can’t reach or see over the dashboard. I had an Integra and now have a TSX. More

Had a great experience! I had a great experience with Acura of Berlin. Rich provided excellent customer service and answered all my questions and concerns with great profess I had a great experience with Acura of Berlin. Rich provided excellent customer service and answered all my questions and concerns with great professionalism. He was very polite and informative of what was needed to be addressed on my vehicle. More

Professional Service Stephen Kuchman provided very professional customer service while I had my car serviced. He was polite, helpful and went over and above in terms of b Stephen Kuchman provided very professional customer service while I had my car serviced. He was polite, helpful and went over and above in terms of being helpful to me. I am pleased with my experience at this Dealership. All my interactions have been positive and it is obvious that this dealership differentiates itself by being focused on Excellence in its Customer Service. More

Your staff were all great! From the time driving in to the service bay and until leaving your facility Efficient explained what the vehicle needs the service bay and until leaving your facility Efficient explained what the vehicle needs More

Shifty Situation Our 2017 MDX was shifting a little weird, so we called into the service department and spoke to Shawn. He had my wife come in and they test drove the Our 2017 MDX was shifting a little weird, so we called into the service department and spoke to Shawn. He had my wife come in and they test drove the vehicle and it drove fine. I was not satisfied, so I requested to have it scanned and Shawn said bring it down. We had it scanned and found no error codes. During this whole process we were treated very professionally and was given an assurance that the incident was documented and to bring it back if the issue comes back. More

B123 for 2012 RDX I had a B123 service done on my 2012 RDX. Jason checked me in and gave me unexpected discounts using coupons in your system. He also gave m e a 10% di I had a B123 service done on my 2012 RDX. Jason checked me in and gave me unexpected discounts using coupons in your system. He also gave m e a 10% discount on a part without a coupon because I am a regular customer. The work was done sooner than I expected and I was very pleased with the whole experience. Thank you! More

Excellent Customer Service Just dropped in to see if I could order a small part that had broken. It was a latch release from the center console storage area. Rich checked warra Just dropped in to see if I could order a small part that had broken. It was a latch release from the center console storage area. Rich checked warranty status and replaced the part on the spot. In and out in 15 minutes. Fantastic customer service!!! More

Highly recomended. Cant be beat, best dealer in the state for service and sales hands down. Been coming here since 2016 for service. Thanks Keith! for service and sales hands down. Been coming here since 2016 for service. Thanks Keith! More

Palandro service visit 10/31/19 Richard Bird is an excellent service advisor. Always very courteous, patient, and explains the car needs very clearly. He is always such a big help, I Richard Bird is an excellent service advisor. Always very courteous, patient, and explains the car needs very clearly. He is always such a big help, I would never consider going anywhere else. 5 star service every time. More