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Acura of Berlin - Service Center

Berlin, CT

4.7
589 Reviews

589 Reviews of Acura of Berlin - Service Center

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December 08, 2019

Your staff were all great! From the time driving in to the service bay and until leaving your facility Efficient explained what the vehicle needs More

by Htakata
Recommend Dealer
Yes
Employees Worked With
Keith
Dec 09, 2019 -

Acura of Berlin responded

We are so grateful to have you as a customer, thank you for taking the time to leave us a 5 star review! Here at Acura of Berlin, we always want our customers to feel taken care of, and we couldn't be happier to hear that you enjoyed working with our staff. We are looking forward to seeing you again!

November 11, 2019

Shifty Situation Our 2017 MDX was shifting a little weird, so we called into the service department and spoke to Shawn. He had my wife come in and they test drove the More

by Rob C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn
Nov 11, 2019 -

Acura of Berlin responded

Rob - We appreciate you sharing your story and are glad to hear that Shawn made sure to thoroughly look into your concerns. If any future issues should arise, the team at Acura of Berlin will be here to help.

November 08, 2019

B123 for 2012 RDX I had a B123 service done on my 2012 RDX. Jason checked me in and gave me unexpected discounts using coupons in your system. He also gave m e a 10% di More

by SFeltman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason-Service Writer
Nov 08, 2019 -

Acura of Berlin responded

Thank you so much for the positive review! We just want to let you know we appreciate your commitment to Acura of Berlin - we appreciate it!

November 03, 2019

Excellent Customer Service Just dropped in to see if I could order a small part that had broken. It was a latch release from the center console storage area. Rich checked warra More

by dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich
Nov 04, 2019 -

Acura of Berlin responded

I'm glad we could take care of your repair so quickly. Thanks for coming to see us at Acura of Berlin!

November 01, 2019

Highly recomended. Cant be beat, best dealer in the state for service and sales hands down. Been coming here since 2016 for service. Thanks Keith! More

by Happy Gilmour
Recommend Dealer
Yes
Employees Worked With
Keith
Nov 01, 2019 -

Acura of Berlin responded

From Keith and the rest of the team here at Acura of Berlin, thank you for being a dedicated customer, we appreciate it!

November 01, 2019

Palandro service visit 10/31/19 Richard Bird is an excellent service advisor. Always very courteous, patient, and explains the car needs very clearly. He is always such a big help, I More

by BobP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Bird
Nov 01, 2019 -

Acura of Berlin responded

Hi Bob - It's fantastic to hear that you can trust Richard to take great care of your vehicle and keep you safe out on the roads. Thank you so much for your loyal business and five stars!

October 31, 2019

Professional, Prompt Attention. Personnel always greet you in a professional, friendly way; straightforward with information regarding service and repairs. Waiting area is extremely More

by Larry T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager and Service Advisor greeted me as drove in.
October 29, 2019

Great Experience Went in to get my car serviced and had a great experience. I quickly received the help I needed and everyone was friendly. I didn't have to wait too l More

by kcan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Oct 29, 2019 -

Acura of Berlin responded

Perfect! This is exactly what we love to read. Thank you so much for coming to Acura of Berlin for your auto service needs.

October 29, 2019

As usual, the staff was professional. The service rep Rich listened to my concerns and addressed the problem. Service was provided as promised and cost were as quoted. More

by tootlumy61
Recommend Dealer
Yes
Employees Worked With
Rich
Oct 29, 2019 -

Acura of Berlin responded

It's great to hear that your car is running smoothly after your visit to Acura of Berlin! Thank you so much for sharing your feedback with us.

October 29, 2019

I always have a great experience when I bring my Rdx in for service. They are always very informative helpful and friendly. It is always a pleasant experience. More

by Kate
Recommend Dealer
Yes
Employees Worked With
Keith
Oct 30, 2019 -

Acura of Berlin responded

Hi Kate - It makes our day to hear that you've received consistently excellent service from the Acura of Berlin team! Thank you for trusting us with your Acura RDX time and time again. We look forward to our continued relationship.

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