Acura of Berlin - Service Center

Service 1/14/2020 The service writer did a great job explaining everything at intake and kept us informed throughout. We were in and out in a very short time and all of The service writer did a great job explaining everything at intake and kept us informed throughout. We were in and out in a very short time and all of our issues were resolved. Great job! More

Service experience As always, my service experience at Acura of Berlin was great!! Employees are friendly and helpful. Normally in and out in the time frame given! As always, my service experience at Acura of Berlin was great!! Employees are friendly and helpful. Normally in and out in the time frame given! More

Service Review Steve in service is wonderful to deal with - he makes sure you understand what your car needs for servicing while trying to save costs on work that ca Steve in service is wonderful to deal with - he makes sure you understand what your car needs for servicing while trying to save costs on work that can perhaps wait until your next appointment. He made sure I was in and out in a timely manner and is always very friendly. Won't go anywhere else for service - highly recommend. More

Unplanned Service to Replace Battery I've been going to Acura in Berlin for over 12 years and have always had excellent service. Service Consultant, Keith Davis is my family's go to for I've been going to Acura in Berlin for over 12 years and have always had excellent service. Service Consultant, Keith Davis is my family's go to for our service needs. We own 4 Acuras so we visit them often. My car battery died and Keith immediately had me to come in to get it replaced. We can always rely on Acura for all our service needs. Everyone there is exceptional and they make us feel important each and every time. Perry, the Service Manager is also great to work with. Tony Braglia, General Manager came over to me to introduce himself because he knew how often we visit and much business we do with them. Great team - friendly, welcoming, and very responsive! Thank you Acura of Berlin! More

Great, will be back. Normally the idea of bringing my used car to the dealership (instead of my personal mechanic) would cause some anxiety. Acura of Berlin was able to qu Normally the idea of bringing my used car to the dealership (instead of my personal mechanic) would cause some anxiety. Acura of Berlin was able to quickly and accurately diagnose the noise coming out of the rear of my 2014 MDX, get me up to date on recommended maintenance, and fix the problem all for a very reasonable fee. And I was able to get my car back the next day. Not your typical "dealer" experience... I was pleasantly surprised and will be back without fear for sure. More

Keith always provides a consistent, superior customer service that I look forward to and continue to come back to Berlin for. He is thorough and always makes sure he is giving the best service to his cu service that I look forward to and continue to come back to Berlin for. He is thorough and always makes sure he is giving the best service to his customers. More

Great customer service. We have been coming to Acura of Berlin for years and have always been happy with the treatment we received. Staff is friendly, facility is clean, and work is efficiently performed. Berlin for years and have always been happy with the treatment we received. Staff is friendly, facility is clean, and work is efficiently performed. More

Service completed, updated on concerns, required fluid changes due. Answered questions Waiting area clean, coffee available, Temp was cool, say with coat on. I realize service doors are opening & clos changes due. Answered questions Waiting area clean, coffee available, Temp was cool, say with coat on. I realize service doors are opening & closing More

Very efficient and well organized service department. I was given a time estimate as to when my vehicle would be ready and they were spot on. Friendly staff and I would highly recommend this dealership. I was given a time estimate as to when my vehicle would be ready and they were spot on. Friendly staff and I would highly recommend this dealership. More

I had the first oil change on my new RDX today. Service staff was very friendly and informative. Comfortable waiting area as well as speedy wait time. staff was very friendly and informative. Comfortable waiting area as well as speedy wait time. More