Acura of Berlin - Service Center

Good Service Smooth service visit for my MDX. Jason Hastey and team completed necessary service items in timely fashion, and helped me utilize a coupon to save a Smooth service visit for my MDX. Jason Hastey and team completed necessary service items in timely fashion, and helped me utilize a coupon to save a little money. Stayed in waiting room of dealer, which seemed very COVID friedly. More

Excellent Service I received excellent service, personable attention and was out in the exact amount of time given by the service writer. Steve made sure I understood t I received excellent service, personable attention and was out in the exact amount of time given by the service writer. Steve made sure I understood the summary of work, the savings discounts and asked if I had any questions or concerns. It was a great experience. Thanks! More

Car battery issue, dropped car after hours and car ready next morning. Professional and accommodating. My first experience with service department and it was first rate. next morning. Professional and accommodating. My first experience with service department and it was first rate. More

It's always a pleasure I have purchased my autos from Acura of Berlin since 2010. The cars I have gotten are amazing but more importantly, the people that work here are bet I have purchased my autos from Acura of Berlin since 2010. The cars I have gotten are amazing but more importantly, the people that work here are better than amazing! Sales is great, service is great. I cannot say one bad word. Thank you guys for being a wonderful partner! More

Best customer service ever. Please give perry a raise! The rest of the staff were also friendly and helpful. Berlin Acura has a great team. The rest of the staff were also friendly and helpful. Berlin Acura has a great team. More

Everything was explained to me and broke down what services I would need . Followed Covid protocols wearing mask and gloves. Area looked well sanitized . Thanks services I would need . Followed Covid protocols wearing mask and gloves. Area looked well sanitized . Thanks More

Wonderful efficient service provide by Perry Guttman. Did a great job checking it my MDX and offering suggestions of what needed to be done service wise a great job checking it my MDX and offering suggestions of what needed to be done service wise More

Service is wonderful. They treat customers like family. Get the job done, always informing price ahead of time and making a loner car when needed. Rich is great. He explains everything and answers every qu Get the job done, always informing price ahead of time and making a loner car when needed. Rich is great. He explains everything and answers every question. Also this service department will squeeze someone in at the last minute when having problem with car. That is how My first visit was. I trust your service dept. Thank you More

much improved The customer service has improved greatly. It was a pleasant visit compared to some times in the recent past. Keep up the new customer service approac The customer service has improved greatly. It was a pleasant visit compared to some times in the recent past. Keep up the new customer service approach! More

Great Car Service I made the appointment the day before for routine service. Everything was clearly explained to me on what services they would be performing and how lo I made the appointment the day before for routine service. Everything was clearly explained to me on what services they would be performing and how long it would take. On the day of service, again everything was described to me. I had received discount coupons through our email and also regular mail and was able to deduct close to $100.00 off my bill. The experience was much better than I had expected. More