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Acura of Berlin - Service Center

Berlin, CT

4.7
634 Reviews

634 Reviews of Acura of Berlin - Service Center

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March 13, 2023

Knowledgeable, transparent, kind good to work with. I have never had a problem here. Great service More

by AMARAL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon!

March 12, 2023

Amazing customer services! Everyone was so helpful and answered all my questions. Will be coming back. More

by Jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Casey
Mar 13, 2023 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin.

March 12, 2023

Keith is always very pleasant and easy to work with. He provides alternatives to either vehicle repair costs and service time availability. This time my mother needed an oil change and Acura of Berl More

by DRC1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Mar 14, 2023 -

DRC1963 responded

It is always a pleasure coming to Acura of Berlin having my car serviced. The facility is clean, organized and always has coffee, water and snacks available as a courtesy to their customers. It is always a pleasure and enjoyable speaking with Keith Davis in Service and the rest of the staff at Acura of Berlin. Keep up the great work Acura of Berlin.

March 10, 2023

Acura of Berlin is a great service center. My custom service representative gave me updates while I waited, and my car was repaired well. More

by HARDHITTIN81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2023 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 09, 2023

Excellent service from Mr. Davis. It's unfortunate that your dealership no longer provides the shuttle service in the afternoon. It was very helpful service. More

by BRIANJONN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Acura of Berlin responded

It's great to hear that Keith was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin!

March 08, 2023

Everyone is friendly and greets me by name. If I purchase another Acura, it will be here. More

by lisawarzecha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason and Freddy , Tony Braglia
Mar 09, 2023 -

Acura of Berlin responded

Thank you, Lisa, for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon!

March 08, 2023

Keith is the best that is the reason I bring my Honda to get service there More

by budonaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

budonaro responded

thank you

March 06, 2023

Always great service here at Acura of Berlin Staff is wonderful. Very honest and never push extra services. More

by MARROYO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin!

March 05, 2023

The appointment time was met. The work was done promptly and well. They offered me a special promotional price I was unaware existed. More

by JNESTA1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else.

March 05, 2023

They diagnosed my vehicle quickly and had it back to me that day. The price was reasonable and service friendly. More

by Mikej1262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Johnson
Mar 06, 2023 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business, Mike, and hope to see you again soon!

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