Acura of Berlin - Service Center

Service is wonderful. They treat customers like family. Get the job done, always informing price ahead of time and making a loner car when needed. Rich is great. He explains everything and answers every qu Get the job done, always informing price ahead of time and making a loner car when needed. Rich is great. He explains everything and answers every question. Also this service department will squeeze someone in at the last minute when having problem with car. That is how My first visit was. I trust your service dept. Thank you More

much improved The customer service has improved greatly. It was a pleasant visit compared to some times in the recent past. Keep up the new customer service approac The customer service has improved greatly. It was a pleasant visit compared to some times in the recent past. Keep up the new customer service approach! More

Great Car Service I made the appointment the day before for routine service. Everything was clearly explained to me on what services they would be performing and how lo I made the appointment the day before for routine service. Everything was clearly explained to me on what services they would be performing and how long it would take. On the day of service, again everything was described to me. I had received discount coupons through our email and also regular mail and was able to deduct close to $100.00 off my bill. The experience was much better than I had expected. More

The service that I had today was just excellent explain everything that they were going to do to the car and how much it was going to cost for they did it everything that they were going to do to the car and how much it was going to cost for they did it More

Brought car in for service. Everything was taken care of. Just a usual oil change and tire rotation, but as usual, everyone was friendly and helpful. I am amazed how they always remember my name. Just a usual oil change and tire rotation, but as usual, everyone was friendly and helpful. I am amazed how they always remember my name. More

Great personnal service approach to clients Great service as always. Everyone is so friendly and hospitable bringing service and sales to a new level of performance. World class facility and ser Great service as always. Everyone is so friendly and hospitable bringing service and sales to a new level of performance. World class facility and service at it's best More

Good service Trusted establishment. Bought several cars there and am comfortable going for service. Acuras are reliable and certainly good looking! Look forward Trusted establishment. Bought several cars there and am comfortable going for service. Acuras are reliable and certainly good looking! Look forward to getting my next car there, as well. More

Pristine environment, attentive service, thorough execution Acura of Berlin's Service Advisors facilitate the best experience I've ever had. Truly a benchmark service department. The Service Advisors - especi Acura of Berlin's Service Advisors facilitate the best experience I've ever had. Truly a benchmark service department. The Service Advisors - especially Keith - are a integral component. More

Top notch Always professional,courteous service! Been going here for service for years, never a problem. Staff is personable and reliable.Rich and Perry are gre Always professional,courteous service! Been going here for service for years, never a problem. Staff is personable and reliable.Rich and Perry are great! Would recommend! More

Brake lights Replaced Stopped in for a badly needed "emergency" repair...brake lights not working. Despite a full service schedule, staff was welcoming and helpful; repairs Stopped in for a badly needed "emergency" repair...brake lights not working. Despite a full service schedule, staff was welcoming and helpful; repairs were done in a timely manner, too!. Plus, this dealership's ambiance is outstanding! Kudos for Richard for coordinating a successful - unannounced - service visit. Thank you Acura of Berlin! More