Acura of Berlin - Service Center

Very professional and staff is attentive I always get great service at Acura of Berlin great service at Acura of Berlin More

Dropped the car off at 8AM for an oil change. Hadn’t heard anything from the dealership by 12:30PM so I contacted the dealership to find out whats going on. Couldn’t get my service representative Hadn’t heard anything from the dealership by 12:30PM so I contacted the dealership to find out whats going on. Couldn’t get my service representative on the phone and was transferred to voicemail. Called back immediately again to get an update still wasn’t available and receptionist informed me she would notify service representative. Got a call back an hour later telling me the car was ready. Left work and got a ride to pickup the car. When I arrived, I went to pay and there wasn’t an invoice yet only to find out the car wasn’t ready. Waited another 45 minutes for the car to be ready that I could have stayed at work and got work done. Disappointed with the communication of this experience and the duration for routine maintenance. I will probably purchase my next car from a different dealership based on this experience and other underwhelming experiences with the service department. Not what you expect from a supposed luxury car dealership. More

Great service always there to meet you when you arrive. Gave a new loaner when car needed to stay over for service Gave a new loaner when car needed to stay over for service More

They fix up the problem I had to bring my car twice A few days at the time People are nice and pleasant Thank you Dr J Amara few days at the time People are nice and pleasant Thank you Dr J Amara More

No complaints, service done nice and clean in timely manner. Car was washed upon completion manner. Car was washed upon completion More

I received excellent service with Lucius with the car sales, and the service dept. Thank you so much! sales, and the service dept. Thank you so much! More

Everybody at Acura of Berlin is so kind and efficient. They are thorough with their work and explanations. They are thorough with their work and explanations. More

Came in as soon as they opened I did not have a appointment and they still got me in for my service thank u highly appreciate it. appointment and they still got me in for my service thank u highly appreciate it. More

Great service department, comfortable waiting area, appointments to accommodate my schedule, polite staff in service area and payment area. appointments to accommodate my schedule, polite staff in service area and payment area. More

Everyone was cordial, helpful and processed paperwork quickly! The service was done fast and the associate informed me of upcoming needed services. Very happy with Acura of Berlin! quickly! The service was done fast and the associate informed me of upcoming needed services. Very happy with Acura of Berlin! More