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Acura of Berlin - Service Center

Berlin, CT

4.7
616 Reviews

616 Reviews of Acura of Berlin - Service Center

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September 02, 2023

Great service Attentive great feedback Helpful and accommodating I highly recommend them for all service More

by ARTHUR.MCDOWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larissa Hartline, Erica Casey, Jessica Sharpe
Sep 05, 2023 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business, Arthur, and hope to see you again soon! Tony Braglia General Manger 860-829-3780

September 01, 2023

The representatives are very knowledgeable, helpful and courteous. We have purchased two vehicles from the dealership due to excellent service provided in sales and maintenance. More

by CATVAC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Sep 01, 2023 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Tony Braglia General Manger 860-829-3780

September 01, 2023

Absolutely awesome, very professional, exceptional communication, made the customer feel comfortable, explain everything in detailed More

by Gojo41464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, Jessica Sharpe
Sep 01, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Tony Braglia General Manger 860-829-3780

September 01, 2023

Helpful, friendly, prompt and great with communication. Would definitely continue to give them my business. More

by marissa.ganesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Sep 01, 2023 -

Acura of Berlin responded

Thank you, Marissa! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

August 31, 2023

Very helpful Work was done on time Friendly people and know what they’re doing More

by ANDREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Sep 01, 2023 -

Acura of Berlin responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Tony Braglia General Manger 860-829-3780

August 31, 2023

This place is awesome on time prices are reasonable and the people are great and very informative More

by esco1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Aug 31, 2023 -

esco1029 responded

Thanks for the service you guys are great

Sep 01, 2023 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Tony Braglia General Manger 860-829-3780

August 31, 2023

People are great. The Sneaky pricing of services are poor. I was very disappointed to find ‘hidden’ fake fees in the pricing. Tool use??? More

by zipit14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer
Sep 01, 2023 -

Acura of Berlin responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Rich Bird Service Manager 860-829-3786

August 31, 2023

Love using Acura of Berlin. Everyone is pleasant and I always have a great experience! More

by sqk14
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

August 31, 2023

Prompt service and always with a smile. Gave accurate updates and completion times. Gave me back a shiny vehicle. More

by nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Sep 01, 2023 -

Acura of Berlin responded

Nick, thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Tony Braglia General Manger 860-829-3780

August 27, 2023

Service technicians are friendly and knowledgeable, will help you with any issues. They explain what the did or needs to bf fine do you understand the situation. More

by DECAPUA94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Aug 28, 2023 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Tony Braglia General Manger 860-829-3780

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