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Acura of Berlin - Service Center

Berlin, CT

4.7
616 Reviews
Call Service Center (860) 846-4974

616 Reviews of Acura of Berlin - Service Center

Sort by
October 16, 2023

Best service around come see Keith and he will help you, thank you for all years. More

by Khoa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Tony Braglia General Manger 860-829-3780

October 16, 2023

Great customer service as always from Keith and Service manger Rich. Last few service appointments have been smooth. Thanks to Keith for arranging the loaner and accommodating my work schedule with this la More

by lisakhira
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business, Lisa, and hope to see you again soon! Tony Braglia General Manger 860-829-3780

October 15, 2023

The Acura company is very close to where I leave the work place is very clean and nice they always assist me any time I ask for oil change or other assistance More

by John E
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

October 12, 2023

Great ppl Work fast Nice refreshment while waiting in sitting room Answer questions correctly 100% More

by aminisha_hines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 13, 2023 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Tony Braglia General Manger 860-829-3780

October 11, 2023

Great experience work was done timely the ppl were pros an I’ll be back More

by Dawsonsrandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 12, 2023 -

Dawsonsrandy responded

Yes

Oct 12, 2023 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Braglia General Manger 860-829-3780

October 10, 2023

This was my first visit to your dealership. I came for an oil change but it was suggested i needed other things done. Since I needed to leave it over night I was given a loner car which I was g More

by Tammie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 11, 2023 -

Acura of Berlin responded

Tammie, Thanks for sharing your thoughts about your experience with Acura of Berlin. Glad we were able to make your first experience a great one! We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

October 08, 2023

Awesome fast service! ! Everyone there was very nice they always take care of all of our needs. More

by z.lora1091
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 09, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Tony Braglia General Manger 860-829-3780

October 06, 2023

Jessica at Service is terrible. The only good service pro is Rich Bird. Not sure what the future of this dealership is but it’s worse every time! More

by MARIO.RUSSO.MCRC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Sharpe
Report | Print
Oct 09, 2023 -

Acura of Berlin responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please give me a call. I would love the opportunity to get more details to see if we can turn this situation around for you. Eric Diaz General Manager 860-829-3787

October 06, 2023

The cost of repairs is extremely high, I can only hope that the repairs done we’re actually necessary. More

by MILKDROP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 11, 2023 -

Acura of Berlin responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please contact me. Tony Braglia General Manger 860-829-3780

October 06, 2023

Fantastic service. The team completed the work faster than expected. The car is running great! More

by LGEIGO
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Oct 08, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Tony Braglia General Manger 860-829-3780

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