Acura of Bedford Hills

On 03/02/2012 - I went in for a simple oil change and came out with a broken drain plug/oil pan. A simple oil change, something that can be performed in thousands of reputable facilities, turned to a nig came out with a broken drain plug/oil pan. A simple oil change, something that can be performed in thousands of reputable facilities, turned to a nightmare. The mechanics managed to mangle the oil drain bolt - a part that should last into the hundreds of thousands of miles as attested by several of my previous vehicles. This part is manufactured to be changed several times a year, every year, yet this dealership managed to tear this part out of the vehicle. They also had the GALL to request $698.89 to repair an item they broke. When contacted, they stated the issue was not their problem, and refused to fix it or talk about it further. They immediately tried to pass this off as "wear and tear" – as explained by other mechanics this part can be damaged by using too much force. Using standard procedures to change oil does not result in stripped threads. When speaking to the Service Manager he then hung up on me after refusing to review the issue further. Had I taken my car to any facility that does not race through as many vehicles as possible in a haphazard fashion, this would have never happened. I have been going to Mavis in Mahopac for years and have never had an issue. Coworkers have had oil changes in dozens of locations, hundreds of times, and never had an issue. For this dealership to break a part, want to overcharge to fix it, and then refuse to discuss the matter shows that they are negligent, unprofessional, and unreliable. I will NEVER go to them again I wish I had read the reviews on this dealership prior to going - this has not been the first instance of shaddy work and I fear it will not be the last. More

Went into buy a New Acura and at first there was no one on the showroom floor and had to be called from the back area. Then they were happy to help and take you for a test drive. However they tell you wron on the showroom floor and had to be called from the back area. Then they were happy to help and take you for a test drive. However they tell you wrong information about colors and options that you have for the car. Then when you negotiate, if you have the displeasure of having the GM (Eddie) come over they try to pressure you into buying the car that second and make you feel as uncomfortable as possibly constantly talking and not giving you a chance to speak or even think. Then when the sales person finally called me back after a few days, I had told him about another offer that another dealer made me and he hangs up the phone on me and refused to take any of my calls. This dealer is one to STEER CLEAR of. Pressuring customers into buying a car and hanging up on customers. Very unprofessional and rude. More

I can not begin to tell you the horror story that these people put me through the last few weeks. I called and gave them a quote that I had received from another dealer and the sales person told me, we ma people put me through the last few weeks. I called and gave them a quote that I had received from another dealer and the sales person told me, we match it and make lover by $200. The next day I drove 38 miles and signed the papers for the car, which BTW they did not had in stock. They promised me that the car will be there in a one or two days, 4 days after the purchase they do not even answer my calls. Finally, get to the sales person and he offered me a totally different car or the car the I wanted with 200 plus miles on it, ridiculous! I asked them to credit my credit car for the partial down payment that I put down and today is the day, three weeks after that I am fighting. So, here I am three weeks after and no car and my wife and kids are suffering because of the greed that these a$$holes live life by. NEVER GO THERE, NEVER GO THERE, IF YOU NOT WANT TO SUFFER JUST AS MY FAMILY IS RIGHT NOW. More