Acura of Bedford Hills

Terrible Customer Service! Con!! Unfortunately after reading the reviews my experience seemed all too similar. Within 48 hours of having the car i realized there were 2 features which Unfortunately after reading the reviews my experience seemed all too similar. Within 48 hours of having the car i realized there were 2 features which were critical items to me were not on the actual vehicle i picked up from the dealership. The MSRP and window sticker on the one in which i was quoted was different than the one i left the lot with unfortunately I didnt realize it until i got home. when I finally got in touch with John was the salesman to explain my dismay only 48 hours later his reply was " maybe your not appreciating all of the hoops we jumped through to get you into this lease". I have asked repeatedly for a copy of the window sticker for the vehicle in which I was quoted. I have completed survey after survey, i have contacted the customer service woman, I have requested to speak with the manager only to have message not returned. Extremely dismayed only 25 days in. Unfortunately what is not realized is that the last 10 minutes of an experience are what the customers remember. Mine was " maybe your not appreciating all of the hoops we jumped through to get you into this lease". More

Con-Job In September 2015, we were driving our Acura (with approximately 108,000 miles) from MA to VA when the engine faltered. Through a series of events to In September 2015, we were driving our Acura (with approximately 108,000 miles) from MA to VA when the engine faltered. Through a series of events too complicated to discuss here, we had our vehicle towed from a Honda dealership to the Acura of Bedford Hills, NY dealership. We were pretty certain, based on advice from both an independent repair shop and the Honda dealership, the EGR valve failed. The following day, the Acura of Bedford Hills dealership confirmed this “diagnosis.” The dealership’s repair shop also advised the car, even if the valve was repaired, was unsafe to drive because a front “compliance bushing” was “torn.” I was shown a-less-than 3/4” tear in the bushing and told they would not let one of their regular customers “leave with the car in that condition.” I asked about the severity of this minor tear, the nature of the safety concern, the length of time it would take to repair the car, etc. I made it clear we desired to continue our travel as soon as possible as we were spending considerable money staying in a local hotel, buying meals, renting a car and, more importantly, had to be in VA. If the “bushing” was not an emergency, we really wanted to be on our way and would have the bushing repaired by our “home” dealership. The repair “advisor” was adamant that if not repaired, the bushing it would fail before we reached Virginia. Based on this advice, I authorized the additional repair to the two front bushings—I was advised, if one failed the other would fail shortly. The repair of the bushings doubled the repair time and thus the time before we could continue our travels. We received the vehicle after 5 PM, too late to continue our travels that day to VA. The cost of repairs was over $1,700, nearly $700 of which was to install the bushings. Later, I learned there was no emergency. The tear was minor, it would continue to deteriorate over time, but was not an emergency. The Acura of Bedford Hills’ “advice” was a con-job, which cost us not only the repair expense but also the expense of another day in a motel and with a rental car. This experience with the Acura of Bedford Hills was and is distressing. Moreover, when we informed America Honda Corp., Acura division, of our experience, we received a form letter response, which did not even address our concerns. Hence, Acura of Bedford Hill's is not held accountable for deceptive practices. As we shop for a new car, this experience, unfortunately, created a significant “negative” as we consider replacing our current Acura with a new one. More

Happy 2012 Acura MDX customer at Acura of Bedford Hills No nonsense approach to checking the car over for any issues, not just what you came in to deal with. They found a few items needing attention and gav No nonsense approach to checking the car over for any issues, not just what you came in to deal with. They found a few items needing attention and gave me the option to get them done then and there. Saved me a return trip and keeps my car happy and on the road. More

Where do I begin? TERRIBLE CUSTOMER SERVICE Between the lack of customer service to the recall of the ILX and how this dealership is (not) handling it, I would highly recommend that all the read Between the lack of customer service to the recall of the ILX and how this dealership is (not) handling it, I would highly recommend that all the readers stay away. I leased an Acura ILX a few years ago and the day I came to pick it up they made us wait for at least 5 hours without anyone coming to update us on what was happening. They didn't show us how to use the vehicle and were really rude about it because we wanted to get our deposit back since they didn't have the color we wanted, but they would not do it and forced us to get a color we didn't want. Then the Safety Recall notice came in the mail. Our lease is up in July and the parts won't even be in to fix the car until then but they refuse to let us return the vehicle early and are making us make the payments. They will give us a rental car in the meantime if we don't feel safe driving the vehicle but we only have a one car garage so are perplexed that we have to keep a vehicle we don't drive for 3 to 4 months. Then they are also not accommodating if our battery dies if we can't drive the car for 3 months. So what do we do??? More