Acura of Bedford Hills

Beware! Sold a lemon! away! I purchased a certified pre-owned 2012 Acura MDX from this dealer on 11/10/15. Initially, when they wanted my business they were very nice and s away! I purchased a certified pre-owned 2012 Acura MDX from this dealer on 11/10/15. Initially, when they wanted my business they were very nice and staying in constant contact. So, I decided to purchase the vehicle. The next day after purchasing the car, it mysteriously wouldn't start and I was stranded out of town. I had to have it towed back to the dealership. The service department was rude and offered poor customer service and simply called and told me to come pick up my vehicle because they scanned it and nothing appeared to be wrong. With reservation, I picked up the car. This issue happened 6 more times! When I begged the dealer to cancel the loan or give me a good deal on a trade. They refused, gave me the run around repeatedly and eventually stopped answering my calls. They didn't care that they sold me a bad car or that me and my 3 minor children (2 of which are newborns) kept getting stranded. So, I decided to bring it to the Acura dealer in my local town for servicing in hopes that they could find the issue. The local Acura dealer still couldn't find the issue but decided to change out a random part in hopes that it would fix the problem. I'm now 4 months into the car and have been out of the vehicle for this same issue more than I've had the opportunity to drive it! The car is clearly a lemon and I'm working with the BBB and a lawyer to resolve the issue! Please stay away from this dealer! They did not care that I was constantly being stranded with newborn twins and a minor and constantly having to tow the car. They will lie to you and they do not care about their customers! More

Great experience - highly recommend Before we connected with this dealership, we were highly frustrated with many other Acura dealerships that seemed to share arrogance and unreliable sa Before we connected with this dealership, we were highly frustrated with many other Acura dealerships that seemed to share arrogance and unreliable sales team. This dealership, specifically Igor in the Sales was a pleasure to work with from the very first phone conversation till taking delivery. Their finance manager Robert Bello is one of the finest professionals in this space, whose preparedness and responsiveness impressed us. Igor seemed to know the MDX product really well, worked with us on pricing and other terms in a very direct, transparent manner and spent right amount of time to make the entire delivery process very seamless and overall a pleasant experience. We spent many weeks at other dealerships without desired outcomes, whereas it took less than 36 hours at this dealership from the initial call and diving home with our first Acura vehicle (MDX). General Manager of this dealership was also very pleasant to work with, who seemed to walk around at dealership and make sure their customers are taken care of. More

I must have been invisible today I am shopping around for an Acura and decided to check out Bedford Hills Acura dealer. I walked around outside for 10 minutes or so today and looked a I am shopping around for an Acura and decided to check out Bedford Hills Acura dealer. I walked around outside for 10 minutes or so today and looked at the various models. Then I walked into the showroom..there was a young woman at the desk and never looked up from her cellphone. There was a gentleman to the right and didn't acknowledge me either. So I proceeded to walk in and looked at the car in the showroom, opened the door, etc...there were a few other men sitting at their desk and not once did anyone acknowledge me or ask me if I need help. I walked out. Would NEVER return or refer them to anyone that's for sure. If I could put negative stars I would. I'm not one to complain but i was so bothered by the unprofessionalism of this so called dealership. More

Purchased an MDX Great experience. These guys made the deal happen and had the car ready for me in no time. They were responsive to all my concerns and even fixed th Great experience. These guys made the deal happen and had the car ready for me in no time. They were responsive to all my concerns and even fixed the flat on my trade. More

Absolutely amazing experience I was very nervous about trading in my car and choosing a new one. From the moment I walked in I was treated with respect and understanding. My comfor I was very nervous about trading in my car and choosing a new one. From the moment I walked in I was treated with respect and understanding. My comfort level immediately went from 0 to ten. Igor And Robert were absolutely fantastic! I was provided with all of the information needed to make a smart decision and I couldn't be happier!!! Thank you acura of Bedford Hills More

Purchased a 2016 ILX I would like to thank Acura of Bedford Hills for making my purchase of my ne 2016 ILX as pleasant an experience as I have had. Lorenzo's attention to I would like to thank Acura of Bedford Hills for making my purchase of my ne 2016 ILX as pleasant an experience as I have had. Lorenzo's attention to my questions and patience in addressing all especially taking the time out to come program my garage door opener at home for me. They explained everything to me step by step and I felt completely comfortable the entire time. I will absolutely recommend this place to my friends and family. Thank you once again. More

Sloppy Work I had the transmission fluid and the engine oil changed on my 2011 MDX at Bedford Hills Acura. I always double check the dipsticks when I get home to I had the transmission fluid and the engine oil changed on my 2011 MDX at Bedford Hills Acura. I always double check the dipsticks when I get home to ensure that the work was done and the oil is clean and full. The transmission was a quart low and the engine was 2.5 quarts low. Had I not checked the oil its possible the engine could of developed severe damage. Never again would I use Bedford Hills Acura for service. Horrible work. More