Acura of Bedford Hills

Great experience Went to this dealership for a pre owned RDX. Was immediately greeted by John who had our prospective RDX running and ready for a test drive. He took Went to this dealership for a pre owned RDX. Was immediately greeted by John who had our prospective RDX running and ready for a test drive. He took his time with us during the test drive answering all of our questions. John is a gentleman, a professional and knowledgeable. Met with Eddie, sales manager, agreed to a price and closed the deal. Our car was prepped and ready on time. Bob in the business office was helpful and efficient. All around positive experience. More

Satisfied customer Extremely experienced and knowledgeable staff. They continuously go above and beyond to provide the best pricing and overall experience. I am continu Extremely experienced and knowledgeable staff. They continuously go above and beyond to provide the best pricing and overall experience. I am continuous Satisfied with their process and would definitely recommend this dealership! More

Do not go to Acura of Bedford I've been a loyal Acura customer for nearly ten years. My recent and only experience with Acura of Bedford was appalling. As if getting your car towed I've been a loyal Acura customer for nearly ten years. My recent and only experience with Acura of Bedford was appalling. As if getting your car towed for just a flat tire and having to call out of work because of it isn't bad enough, I received a phone call from a service consultant, Daniel Pangia who was abrasive and insensitive while telling me that I need to spend nearly $600 on a ton of replacement parts or he'll just "hold the car.". When I put the service department to the test and asked them to show me all of these so called damaged parts, they magically disappeared and all I needed was in fact a new tire. Shame on you Acura of Bedford for trying to rob someone of $400. And get a service consultant that at least pretends to care about the customers. More

HORRENDOUS These guys are crooks all they care about is themselves and their pocket.... it does not pay to be loyal any more, take care of yourself because that These guys are crooks all they care about is themselves and their pocket.... it does not pay to be loyal any more, take care of yourself because that is what everyone else does. The finance guy, the GM, the owner are all pieces of trash. STAY AWAY More

WORST CAR EXPERIENCE OF MY LIFE I returned my leased Acura to the nearby Buick Dealership (since I was leasing with them) and filled out paperwork that they would return to Acura of I returned my leased Acura to the nearby Buick Dealership (since I was leasing with them) and filled out paperwork that they would return to Acura of Bedford. Make a VERY long story short, they did the previous day. Acura of Bedford "lost" my car on a lot and it sat there for MONTHS without me knowing. It was reported to credit bureau's that I did not return the car. This has completely ruined my life for the past few months as I was in the process of getting a mortgage. It is STILL NOT FIXED!!! I understand that mistakes happen however the most disgusting part was how Acura of Bedford handled this issue. They hung up on me, told me "get over it," refused to call me back, and basically made it out to be my problem because they didn't want to deal with it. I have been distraught for months as I have to sort this out on my own when it was 100% their fault for misplacing my car. I have never felt like being a woman made a difference until I dealt with these men (who treated my fiance very differently). I also have never taken the time to write a review on a car, restaurant, ANYTHING, however the public should be aware that this dealership ruined my credit and chances of getting a mortgage until it's settled WHEN IT WAS THEIR ERROR FOR "MISPLACING" MY CAR FOR MONTHS. Stay away! PS I also asked to talk to managers but the desk staff must have been warned not to transfer me because they were somehow "unavailable" for a month straight. More

They took care of my leased Acura ILX-2016 After drove around 7000 mile my leased ILX had transmission problem and they changed new one without any charges. But, recently last month on April, 2 After drove around 7000 mile my leased ILX had transmission problem and they changed new one without any charges. But, recently last month on April, 2018 again car stopes engine starting problem and they towed in the Bedford Hills and they didn't offer/provide me a loner car. They should take this car back back immediately without penalty(6 months left). But they promised me for consideration in over millega in case. Overall all the people included John and Don are excellent employees. Thanks! Sirijana More

Acura of Bedford Hills Service I would give them a ZERO. Bring in your car for a problem and they will replace something more expensive that doesn't correct the initial problem. I would give them a ZERO. Bring in your car for a problem and they will replace something more expensive that doesn't correct the initial problem. Then they will TRY to fix something else because they have no idea what they are doing. Save yourself the aggravation of dealing with them and go somewhere else. When I told the manager I was going to complain to corporate I was told they don't care. More

Unsatisified Customer - Don't go here for service Worst Service!! Beyond upset is what this place has driven me to! I had an emergency and had my vehicle brought in for repair. The amount they charged Worst Service!! Beyond upset is what this place has driven me to! I had an emergency and had my vehicle brought in for repair. The amount they charged and all the repairs they said needed is grossly overpriced. The amount I paid you would think my vehicle will feel like brand new. Except it was completely opposite. I had so much issues after the service and kept going back so they can help but that was a waste of my time. I was told to "keep driving and bring it back when it gets worst" because they tech couldn't see what was the problem. I was at ease when I brought it in to the Acura in Yonkers and was told I was lucky I made it in alive because whatever was done to the car was a terrible job, bolts was missing and things was just hanging. Good reason why it didn't feel right. This was all communicated to Bedford Hills service and was told that they cannot reimburse me unless the work was done by them. Who will ever want to go back to them after having so many trips prior to fix and couldn't. I just hope they will come to an agreement and reimburse me for all the troubles. More

Love my new 2017 mdx thanks to Eddie This is our second Mdx We leased our first at another dealership. They could not care that we came back and there prices were high no loyalty to a r This is our second Mdx We leased our first at another dealership. They could not care that we came back and there prices were high no loyalty to a returning customer went to Acura of Bedford hill Eddie took such care of us worked with us treated us like we're his customers for years and he now has us for life More

Don't go here. Customer service is terrible. Very expensive This has been the worst experience with a car dealership. My car was supposed to be ready by the end of the day. Never got a call back and they kept m This has been the worst experience with a car dealership. My car was supposed to be ready by the end of the day. Never got a call back and they kept my car overnight. I had no way to get to work the next day. Never going back to this place More