Acura of Avon

I feel swindled every time I leave I bought a 2010 TL from this dealership in 2013. Before the first 3,000 miles the engine oil tank went dry. I brought it in and was condescendingly in I bought a 2010 TL from this dealership in 2013. Before the first 3,000 miles the engine oil tank went dry. I brought it in and was condescendingly informed not to go by oil percentage but focus on miles (why do they repeatedly put oil percentage on the sticker then?). My engine continued to burn oil, and I continued to inform them of this issue. I park in the garage so I knew that there wasn't any leaking. I also continually saw smoke from the tail pipe. I was told they "put a note" in the system. I eventually got tired of their attitude, and I started having a local mechanic service my car. In late February I received a notice from Acura entitled: Warranty Extension: Engine Oil Consumption Exceeds Client Expectations. It stated that I needed to bring my car to an Acura dealer for an engine oil consumption test. If the dealer determines that there is excessive consumption, the dealer will repair my vehicle free of charge. I made an appointment and Bradford Haskins Sr told me that this was visit one of four total visits - they needed to test consumption after every thousand miles to see if it exceeded one quart per 1,000 miles. Furthermore, he told me that my rear main seal was leaking, and before they could even start the test, I needed to have that repaired. As it was a major project parts and labor would be in the neighborhood of $1,700. He also said no note had ever been left in the system. I took it to my mechanic. He was able to access the rear main seal and determined it was totally dry and not leaking. I called corporate Acura and they told me to honor the Warranty Extension that a) had to take it to a Acura dealership for the Consumption Test and b) but before I could do that, they had to relook at the rear main seal. As this is diagnostic, I would be charged the labor on this major project. Acura of Avon's Service is untrustworthy, and Acura Corporate did not care enough to even attempt to make it right. More

Greg Leonard makes dealing with Acura a pleasure Been doing business with Acura for 12 years and keep coming back because Greg Leonard makes the experience a pleasure. Not only does the buy or lease Been doing business with Acura for 12 years and keep coming back because Greg Leonard makes the experience a pleasure. Not only does the buy or lease go smoothly but the attention given to setting up the car and time taken to explain the new instruments is well done. Whenever we have any questions at a later time, we get the same kind of treatment. More

2019 RDX Purchase My Sales Consultant, Natalia Bartkowicz was great to work with. She was quick to respond to my questions and/or concerns that I had as I was doing my My Sales Consultant, Natalia Bartkowicz was great to work with. She was quick to respond to my questions and/or concerns that I had as I was doing my due diligence on the 2019 RDX that I eventually purchased. She was detailed, courteous, and most professional in her manners. I would highly recommend her and Acura of Avon to others. More

New RDX Purchase Excellent inventory of cars I was interested in (RDX). This made color choices, interior and exterior, easier. As well the features or packages could Excellent inventory of cars I was interested in (RDX). This made color choices, interior and exterior, easier. As well the features or packages could better be appreciated. Mike Iacino was very helpful and made the process seamless. Other team members involved were a pleasure to work with. More

Great service and an advocate for the customer There's been churn & turnover there at the dealership, but it's nice to show up and be greeted by Tim Bouclier in the Service Department. He's friend There's been churn & turnover there at the dealership, but it's nice to show up and be greeted by Tim Bouclier in the Service Department. He's friendly, knowledge and a great asset to the dealership. More

As always, the best!! We are always pleased to deal with Mike Iacino. He is straightforward, pulls no punches and is friendly, reliable and courteous. Also, this time it to We are always pleased to deal with Mike Iacino. He is straightforward, pulls no punches and is friendly, reliable and courteous. Also, this time it took half the time or less, to complete the necessary paperwork. Nissa Johnson(?) did a great job!! More

Outstanding services Steve Richards was very attentive to our needs and made us feel comfortable, as if we've known him for years but in the most respectful and profession Steve Richards was very attentive to our needs and made us feel comfortable, as if we've known him for years but in the most respectful and professional manner. Hands down the best experience we've ever had in a dealership. Also appreciated his responsiveness as we exchanged both emails and phone calls and we never had to wait for a response or felt rushed in our interactions. We felt like he took care of us from beginning to end, even after finalizing purchase. Great experience. Thank you Steve!!!! More

Excellent salesman, Greg Leonard. In for my second Acura fr Second Acura from Greg Leonard, attentive sales rep. I specified all aspects of used Acura that I wanted and they came in with a good price. Car was i Second Acura from Greg Leonard, attentive sales rep. I specified all aspects of used Acura that I wanted and they came in with a good price. Car was in impeccable condition and will recommend Dealership and Greg. More

Great Used Car Purchase Experience The team at Acura of Avon did a terrific job for us. Mario, Tom, Ron and Nissa were all great to work with. Everyone did their best to be informativ The team at Acura of Avon did a terrific job for us. Mario, Tom, Ron and Nissa were all great to work with. Everyone did their best to be informative and helpful. Even though the used vehicle we purchased was not an Acura they made us feel like valued clients. I would be happy to business there again anytime. More