Acura of Alhambra

I’ve been shopping around for a while and have test driven the car I’m interested in twice. They offered me the “best” price and I had it via a text that the salesperson had given me and even used it a driven the car I’m interested in twice. They offered me the “best” price and I had it via a text that the salesperson had given me and even used it at other dealerships as a bargaining tool. Another dealership (Tustin) was willing to sell me the vehicle at $800 more. I decided to go with Alhambra to save the $800. Made an appointment,test drove the car ,ran my credit and they came back with offer that was almost $5k more than they promised via the text. They tried to bamboozle me with that price. They tried to make the numbers make sense but I wasn’t falling for it. I countered with numbers using their “math” and they even knew those numbers were wrong . I walked. I can not recommend this dealership whatsoever. Do your research and go in prepared . Buying a car is always daunting. They claim “no commission” pricing,this is laughable. More

Stole my money! Perhaps the worst example of a service department I've come across in my life. They will lie about the cost of the parts and pay themselves >$100 buck Perhaps the worst example of a service department I've come across in my life. They will lie about the cost of the parts and pay themselves >$100 bucks an hour for simple filter changes. It's crazy. Do not work with this dealership. More

Would not recommend Recently purchased an 2020 Acura RDX Aspec from this dealer. My sales was Matthew, would I work with him again? Absolutely. However I wouldn't recomme Recently purchased an 2020 Acura RDX Aspec from this dealer. My sales was Matthew, would I work with him again? Absolutely. However I wouldn't recommend purchasing from this dealer because even though GM claimed they don't operate off commissions, they are still in the business to make as much money off you as possible. I had received OTD quotes from Tustin dealership near me and that's when I emailed out to several other dealers to see if I can land a better deal. I had told the GM my OTD price and he promised me he will provide me with a better quote than the Tustin dealership because he was eager to do anything to be number one Acura Dealership in the area. He ran the number and came back to me saying yes he can do the sales at my listed price. Well guess what? He didn't, not only did he trying to upsale me by excluding the downpayment into my listed OTD price. (I called him out on this one) I also later found out the sales tax for purchasing the vehicle was also excluded. (which means I am now paying 2K more than my best offer.) I must give him xxxxxxfor messing up pricing so many times that I lost track of all the number and falling into the trap. You think as a GM for a dealership he would understand what OTD means. Maybe he does and he was just playing dumb for me to take the bait? I would never know because I will gladly tell you I do not want to reward a dealership like this with any further sales. I feel stupid for making the purchase in such hurry and didn't choose the right dealership for my buy. For anyone who is shopping for an Acura. Ken from Tustin did me a solid by offering me the lowest initial price and helped me test drive both Lexus and Acura vehicle to determine which car I like more. I would Highly recommend KEN FROM TUSTIN ACURA as he is the more honest and experienced salesperson. More

Alhambra mikejinouye "Worst customer service staff " BE WHERE !!!!! BAD PEOPLE!!!! UNPROFESSIONAL !!!!! The sales representatives were very manipulative and lied. I ended up walked out of the dealership BE WHERE !!!!! BAD PEOPLE!!!! UNPROFESSIONAL !!!!! The sales representatives were very manipulative and lied. I ended up walked out of the dealership because of things like this. Even after agreeing on a price over the phone when I came in they said they couldn’t do that price and insisted on a higher one. After i was walking out the salesman started laughing!!!!!!! NO RESPECT!!!!!!! Overall terrible business practice. GO SOMEWHERE ELSE AND SAVE YOURSELF A LOT OF PAIN Mario Cortez, Ivan Contreras they laugh after you leave the dealer angry. More

Worst customer service staff The finance guy--Manny is a bulxxxxer. Never follows up. Noted a paint nick when I picked up the car and he said he would schedule it to be repaired. The finance guy--Manny is a bulxxxxer. Never follows up. Noted a paint nick when I picked up the car and he said he would schedule it to be repaired. He also said that for getting car he would give us a Acura keychain. None of this occurred. Since I drove off I have not received a phone call from this guy. His staff are nice in person, but lacks followup. I regret buying from this scam agency. My contract includes a maintenance fee each month. Have not received any notice of maintenance since August, 2019. Need to delete this portion of my monthly fee for non compliance. Acura Financing has not responded to my calls. More

Run Forrest Run I will tell full story in a few days. I wish I had read reviews prior to purchasing a car. I have experienced everything mentioned in prior reviews I will tell full story in a few days. I wish I had read reviews prior to purchasing a car. I have experienced everything mentioned in prior reviews. Will tell you the sky is red if necessary to make sale. Even tears down other Accura dealers to try and make themselves look good. As the rep told us" Don't believe what you are told, believe what is in writing! Wow! More

Worst dealer They will promise you anything to get you to the dealer but they offer you completely different deal and they say that there was miscommunication. Yaj They will promise you anything to get you to the dealer but they offer you completely different deal and they say that there was miscommunication. Yajaira Carbajal was the lady who promised and they laugh after you leave the dealer angry. More