Acura of Abington

Robin Panebianco has always provided excellent service. And that is the reason I continue to return to Acura. And that is the reason I continue to return to Acura. More

All services are excellent! Using Acura Dealership since 2010...I'm a happy camper! Love Acura of Abington, which includes Howard and Robin! Using Acura Dealership since 2010...I'm a happy camper! Love Acura of Abington, which includes Howard and Robin! More

Robin was extremely helpful both in making my reservation as well as keeping me informed of issues discovered during the state inspection. Her attitude and positive demeanor makes my experience at Acura an e as well as keeping me informed of issues discovered during the state inspection. Her attitude and positive demeanor makes my experience at Acura an excellent one. More

Very polite customer service very fast with the services I love coming there for my services to my vehicle I love coming there for my services to my vehicle More

So I would like to detail our very disheartening experience with this dealership. On a very cold February night, the 13th to be exact, my husband and I looked online and saw that Abington Acura deal experience with this dealership. On a very cold February night, the 13th to be exact, my husband and I looked online and saw that Abington Acura dealership closed at 8pm. Being a young African American growing family we were in the market for a larger car and were interested in the MDX model. So after work, myself, my husband and infant daughter arrived on site at about 5:30pm hoping to have a test drive, as we were in our final stages of decision making and had all but narrowed down to the MDX. All we needed was the test drive to solidify our choice. On arrival we were greeted by a nice gentleman, I believe the store manager though I can't remember his name. He introduced my husband to the only salesman at the site Charles Blunt. On first greeting Charles met us at the door but was cold and appeared irritated. My husband informed we were interested in seeing a some of the models that they had in stock and Charles sarcastically responded "All of them?" My husband shows him a screenshot of an MDX model and color we had liked from a dealership in NJ but figured we give our local Acura dealership a try first. He then went on to make us go through the lot ourselves, write down the VIN numbers of any car we are interested in and bring it into him when we were done. Huh? Felt like we were doing his sales work for him. My husband's gut was to leave but he knew I wanted to test drive a car so we can finally decide if we wanted to go with the Acura versus the other cars we had already test drove ( Mazda Cx90 and Lexus were a few in the running). Shivering, we walked the lot reading each sales panel and specs and narrowed down to the 2 we liked best. We brought the VINs inside the dealership where Charles never even offered us water, let alone offer us a seat in his office. So my husband and I stood awkwaedly halfway out of his office door while Charles sat, taking down the VIN numbers my husband was providing. Graciously, the manager did try and offer some water and a chair but the energy projected by Charles was so unwelcoming, I knew we were not staying long. After taking down the numbers, in a very flat, unpersonable affect, he proceeded to tell us one car was not sellable because of a recall and the other was "out of our price range" because of the price he saw on the ad for the car we should him earlier. So I guess he just decided not to show us those specs??? So looking at him confused as we never discussed price range with him, we waiting for him to prompt for next steps of what he could do/show to us instead. Looking back at us confused, he then asked what else we needed. He was ready for us to leave but we re-iterated that we were interested in a test drive. He shot that down quickly saying they were almost closed, as it was minutes 6pm. Confused we thought the dealer closed at 8 and he goes on to give a long explanation as to why the website was wrong- they were just bought out and he was the only salesman and a whole lot of other "blah blah blah". (This was the most lively conversation we had from him this whole interaction!) He then said he would take our numbers do some "research" and call us the next day with additional inventory options. Very displeased with this whole interaction, my husband and I left very frustrated. Despite this, we did wait for a call the the next day- Valentine's day- which never came. The day after on February 15th, we decided to visit the Montgomeryville Acura. We were so impressed with the professionalism and how knowledgeable our salesman was of their products and inventory, that despite only going for a test drive, we ended up purchasing a beautiful MDX from Chris Newton that day, who provided us with the complete opposite car buying experience. I'm not sure exactly why Charles Blunt did not want our business but he all but drove us the the Montgomeryville Acura dealership where we were ulimaltey treated as valued shoppers. More

Robin made everything a great experience. Wonderful all around. I can tell Robin cares about her customers. She explained all of my options and quickly let me know when my car was ready. Wonderful all around. I can tell Robin cares about her customers. She explained all of my options and quickly let me know when my car was ready. More

Robin did a great job getting me an appointment when I needed it. And Steve took great care of me when I was at the dealership getting my car serviced. needed it. And Steve took great care of me when I was at the dealership getting my car serviced. More

Fast and efficient service! Fast and efficient service that met my expectations at the highest level! Robin is knowledgeable and courteous! Fast and efficient service that met my expectations at the highest level! Robin is knowledgeable and courteous! More

Courteous and polite and informative. They really know their customers and took very good care of my vehicle. They really know their customers and took very good care of my vehicle. More