Acura Turnersville

Rashid was our salesman and he was wonderful. Very nice, accommodating, and professional. The reason for the ratings not being all great is because we had an issue with Andrew. When there was an issue with accommodating, and professional. The reason for the ratings not being all great is because we had an issue with Andrew. When there was an issue with the truck during our test drive, he made me feel as though I was being too picky. He said that I have to understand I'm buying a used car and that it's not going to be perfect. He said I'm probably a sensitive driver. That really offended me as a woman. After a lot of frustration and about 4 or 5 test drives, Andrew had one of the service guys come on the test drive. To make a long story short, their very own test track, as well as the route that Rashid had us take apparently is not a smooth road, so the car was pulling because of this. The service guy said he never test drives cars on those roads, only on route 42 where it is smooth and straight. Rashid was extremely apologetic and because he knew how upset we were, he let us take the truck overnight. We honestly were not going to buy the truck due to Andrew, but based on the fact that we liked the truck and were happy with Rashid, we decided to go ahead with the purchase. More

This was the best experience I have ever had in buying a car. Both Rashid and Andrew were absolutely wonderful to work with, attentive and very accomodating. They made my shopping experience delightful an car. Both Rashid and Andrew were absolutely wonderful to work with, attentive and very accomodating. They made my shopping experience delightful and I can honestly say I was able to find my dream car with their help! More

I have been in the market for a new car for the past year and a half. I liked the RDX but really wanted to look at the complete selection.Jay spent over an hour with me, all very low key and no pressure. My and a half. I liked the RDX but really wanted to look at the complete selection.Jay spent over an hour with me, all very low key and no pressure. My wife joined me latter and she fell in love with the RDX. we agreed to come back next day for a test drive as we had plans for latter that day. Took a test drive the next day and decided to buy. We had done due dillagence the previous evening so knew what a fair price would be. Got that price after the normal amount of haggeling. Jay spent over anhour getting the basics established in the car. ( it is the tech version and required us to sinc oue iphones to it and to stream iphone music through bluetooth, also program in lights, garage opener, door locks, etc.) Great experience! Love the car! We both like Jay! More

I've purchased a few used cars over the past few years and most of them "junk" so this time around I was looking for a good quality certified Pre-Owned car that would last me a few years and also not brak and most of them "junk" so this time around I was looking for a good quality certified Pre-Owned car that would last me a few years and also not brake the bank. Normally when I go into a car dealership I expect high pressure sales tactics and a sales guy that everyone hates, Well that was the exact opposite of my experience at Turersville Accura. Kieran really took the time to help me find a car that had everything I wanted at a price I could afford and when he find it after showing me only 2 cars he didn't make me feel as if I was being pressured into buying it or that I needed to "walk out of the door with it right away, before I lost the car", And to top it off his sales manager Brian went above and behind my expatiation's to help get my loan approved at a decent interest rate & monthly payment!! These guys are TRUE professionals, And I would send all of my friends & family there knowing they would be treated just as good and receive the same great service I did! More

We purchased a new Vigor in 1994 and it is in excellent We purchased a new Vigor in 1994 and it is in excellent condition with only 67,000 miles. I am pretty particular in regards to keeping it in top runn We purchased a new Vigor in 1994 and it is in excellent condition with only 67,000 miles. I am pretty particular in regards to keeping it in top running condition and the staff and service techs at Acura of Turnersville have been great. That is why we have brought our car to them for service over the years. Jim Magee always goes out of his way to try and schedule the service to meet my needs and provides a complete and thorough description of the work that will be performed and the estimated cost. The technicians also go out of their way to answer any questions that you might have. More

It usually takes me several days to negotiate, and then buy a new vehicle, after I complete my initial research. Phil and Andy were so attentive, so clear in their explanations, and so fair, that I could buy a new vehicle, after I complete my initial research. Phil and Andy were so attentive, so clear in their explanations, and so fair, that I could not find a reason to visit other dealers. They explained all of the options of the vehicles we were interested in, and then showed us how they work in each vehicle. They secured us an excellent rate on the note for our car loan, and then processed the paperwork with speed and efficiency. I would highly recommend Acura of Turnersville to anyone. More

Sales staff is very polite and knowledgeable; however the business manager is very rude. She made a mistake on our paperwork and treated us like idiots when we tried to point it out. After a bit of going b business manager is very rude. She made a mistake on our paperwork and treated us like idiots when we tried to point it out. After a bit of going back and forth she finally realized her mistake. We were going to walk out. I know she is in the finance dept but she needs to work on her customer service skills. We had to revisit the dealer to fill out an additional form and again she treated us as an inconvenience. Dealer would be much better without her. More

I WENT TO ACURA DEALERSHIP IN TURNERSVILLE ALONG WITH MY I WENT TO ACURA DEALERSHIP IN TURNERSVILLE ALONG WITH MY DAUGHTER STACY TO RESEARCH AND TEST DRIVE THE ACURA TL AND ILX.BOB TOLL(SALESMAN) I WENT TO ACURA DEALERSHIP IN TURNERSVILLE ALONG WITH MY DAUGHTER STACY TO RESEARCH AND TEST DRIVE THE ACURA TL AND ILX.BOB TOLL(SALESMAN) TOOK TIME TO SHOW US ALL THE FEATURES OF BOTH VEHICLES AS MY DAUGHTER TEST DROVE EACH ONE.WE DID'T PURCHASE A VEHICLE THAT NIGHT BUT THERE WASN'T ANY PRESSURE TO DO SO.WE KEPT IN CONTACT WITH BOB TOLL AND AFTER RESEARCHING OTHER VEHICLES WE RETURNED TO THE ACURA DEALERSHIP AND STRUCK WHAT WE FELT WAS A FAIR DEAL FOR MY DAUGHTER STACY.BOB TOLL AGAIN TOOK THE TIME TO GO OVER HOW THE FEATURES OF THE VEHICLE(THE ILX PREMIUM PACKAGE)AND IF STACY HAS ANY QUESTIONS ABOUT THE VEHICLE IN THE FUTURE TO SIMPLY STOP BY AND HE WILL HELP.IT WAS A GOOD EXPERIENCE AND WE RECOMMEND THIS DEALERSHIP AND IN PARTICULAR BOB TOLL. More

I recently went in to Turnersville Acura for service on my MDX, even though the service dept was able to find the problem, they were unable to correct it without considerable cost to me. Joe spoke with me my MDX, even though the service dept was able to find the problem, they were unable to correct it without considerable cost to me. Joe spoke with me and was able to get me into a new ILX with payments that were perfect for me. He walked me through all the features of the car and answered all the questions that I had. He spent quite a bit of time with me and made sure I knew as much about the car as I could before I left and let me know that if anything came up that I didn't understand that he would be available to me. I can honestly say that I have not experienced that level of service in all the years that I have been purchasing cars. I hope he continues to work at this dealership and I would recommend him and the dealership to every one that I know. Every one from the service dept to the sales manager were professional and easy to work with. I look forward to doing business with them again. More

Avoid this dealer, Do NOT buy from Acura of Turnersville. I was on market for certified used car and went to Acura of Turnersville. Long story short after price negotiation they process my loan. Get my I was on market for certified used car and went to Acura of Turnersville. Long story short after price negotiation they process my loan. Get my insurance information and registration card for transfer registration. They said car will be ready to pick up within half an hour. I have decided to go home for dinner and come back to pick up the car. While I was having my dinner Andrew Fang called me and informed that the car has sold to someone else. I just can't believe this someone can do that after all process has completed. I am trying to submit a formal complaint against Andrew Fang and Phil DeVivo. By the way I got Brand new 2013 car from another dealer from Cherry Hill. More