Acura Turnersville

Good and bad This is one of the dealerships my husband and I visited in our search for a used Nissan Versa for my use. We spoke with a salesman, Mike, and asked t This is one of the dealerships my husband and I visited in our search for a used Nissan Versa for my use. We spoke with a salesman, Mike, and asked to test drive one. It was a Versa sedan in Brick Red. However, the car wouldn't start; the salesman needed to give it a jump. We felt bad for him. Anyway, it ran okay on the test drive. I liked it, but my husband didn't think it was a good buy at all. At my urging, he gave an offer - but only for much less than what they were asking for it - because it had a lot of miles, and it was a former rental, but mainly because it wouldn't start for the test drive. I am now very happy they didn't accept our offer. The salesman, Mike, was friendly, but the car was not for us. More

Exceptional I have rarely purchased a car with an experience like I had at Acura Turnersville. My salesman, Mike Thiel, was remarkable. His patience along with I have rarely purchased a car with an experience like I had at Acura Turnersville. My salesman, Mike Thiel, was remarkable. His patience along with a great personality, along with his zeal to get a great deal for me left me with a good feeling. Everyone there working together to make the deal was amazing. I recommend Mike and the dealership highly! Thanks again. More

Purchase of 2015 ILX This was the best car buying experience I've ever had. Bev Soltoff, the Internet sales manager, was on my request in a flash and within two days of c This was the best car buying experience I've ever had. Bev Soltoff, the Internet sales manager, was on my request in a flash and within two days of contacting her I was in the dealership picking up the car. The car was exactly what I wanted at the price I wanted. Once in the store, Len Rizzo walked me through the purchase, the car itself, functions, but made it seem easy and not the least bit intimidating. The whole team, everyone I came in contact with, were so courteous and professional, I couldn't believe it. Absolute best car buying experience ever. If you are thinking of buying an Acura, this is where you want to go. More

Awesome Experience ... Purchased a 2009 acura tl My salesman was awesome from The time We walked in till The time We walked out ... Quick process very nice people ,.. V Purchased a 2009 acura tl My salesman was awesome from The time We walked in till The time We walked out ... Quick process very nice people ,.. Very welcoming .. Our salesman showed us everything about the car all The features and took us to test drive ,. We are happy acura customers thank you Michael thiel More

Purchase of Used 2006 Chevrolet Cobalt Needed to replace a vehicle for my daughter and after looking at several cars in my area I called and spoke to Bob Toll at Turnersville Auto Mall. I e Needed to replace a vehicle for my daughter and after looking at several cars in my area I called and spoke to Bob Toll at Turnersville Auto Mall. I explained what I was looking for and he personally went out to the vehicles we discussed and checked them. Called me and gave all of the particulars. After looking at a few cars locally, we elected to make the drive (over an hour) to look at the cars at Turnersville. We got there at about 5:15 PM on Saturday - dealership closes at 6:00 - and of course it was pouring rain. Bob brought both cars into the building for us to see them side by side. The people at the dealership stayed well past 6:00 to accommodate us - for a used car! The dealership is one of the biggest that I've ever seen and has it's own test track, which makes a test drive very easy. Don't let the size of the dealership scare you - seems like real people work there. No hassles - No pressure - No nonsense. My daughter drove the car home. Bob is easy to talk to and I found him to be honest, up front and did the homework on the two cars we were looking at... maybe he's not a used car salesman after all! I would recommend at least calling him if you're looking for a new or used car as it might just make it easier for the buyer. FC More

Great Experience! Great friendly sales associates who were very helpful. Definitely would recommend to others to go to this dealership. Andrew Fang was a pleasure to d Great friendly sales associates who were very helpful. Definitely would recommend to others to go to this dealership. Andrew Fang was a pleasure to do business with and I was happy to purchase my second Acura from him. Christopher was very helpful too. More

Great dealership, stands by their word. I bought my 2005 Acura RL for a great price in February along with a service plan. I had it in for repairs and there was some confusion about what the I bought my 2005 Acura RL for a great price in February along with a service plan. I had it in for repairs and there was some confusion about what the service plan did and did not cover, however once the situation was explained, Balal offered to cover half the repair even though it technically wasn't covered by my plan. I've had it in for service a few times and I've been impressed with their efforts to actually save me money. Thanks guys! More

Great experience with Mike Thiel Mike Thiel was a pleasure to work with on the purchase of a used 2011 Jetta SE for my daughter. He was courteous, prompt, and detail-oriented. Thank Mike Thiel was a pleasure to work with on the purchase of a used 2011 Jetta SE for my daughter. He was courteous, prompt, and detail-oriented. Thanks to Mike for his service. More

Exceptional Experience I walked into this "super" dealership with an extensive list of used cars that I wanted to take a look at across the multiple Penske "of Turnersville" I walked into this "super" dealership with an extensive list of used cars that I wanted to take a look at across the multiple Penske "of Turnersville" dealerships. The fact that I started on the Acura lot was a coincidence, but I couldn't be happier that I did. Jay Rubino met my son and I as we were hunting for a specific car. He was happy to find the specific one I was looking for on that lot, and brought me a clip-board so I could list all of the others. Jay proceeded to drive me across the different dealerships, finding each and every car on my list. At every stop he gave me all of the time I needed to sit in the cars, "inspect" them, and get a feel. Jay never hovered, never interjected -he let me think and do what I needed to do. I don't know if you've ever had a chance to car-shop this way but I have to tell you, it's a pleasure. As we spoke throughout the tour, Jay ended up obtaining a strong sense of my taste and what I was looking for and really helped guide me in my selection process (though he never steered me away from any of my pre-determined selections). Jay is a complete professional - he didn't once ask what my budget range was (despite 45-50 minutes of hunting and test driving cars) and he didn't ask if I had a trade until it was time to begin negotiations. I found my new vehicle and the negotiation was practical, straight-forward, and quick. I never had to deal with anyone but Jay (so no rotating cast of characters) and I never felt rushed. The particular vehicle I purchased was an "As Is" model. I noticed two minor "defects" (neither required parts) on the once-over and I was promised a "We Owe" to do the work. Ten minutes later the manager, Balal, came over and told me he had a free tech and started the work immediately. It was late in the day and the deal was done, all papers signed - but the car was still on the rack. This didn't concern me (I was told it was a four hour job), but I noticed the dealership closing around us. Balal and Jay offered me a car so they could finish the work Monday, and even offered to bring the car to me so I wouldn't have to make a trip back. This disappointed me - who wants to go through all of the work of researching, test driving, and selecting a used car and then have to drive some other car home? I didn't complain but I think both Jay and Balal sensed my annoyance. They spoke with the mechanic who explained that he wasn't going to stop working, it's not the kind of job you leave and come back to. With that understanding, Jay offered to stay late so we could take possession of the car that day. A good hour after closing, the car was finished, Jay waited with us the entire time. I know it's a big deal to get stuck at work late on Saturday, I've been there many times. I never once sensed any irritation or annoyance from the staff at Acura Turnersville - they were all total pros. If you're in the market for an Acura, make an appointment with Jay, you will not be disappointed, but even if you aren't in the Acura market, check their lot - working with this team is well worth the effort/experience and I plan to do it again. More