Acura Turnersville

Buy your next car here! I had an awesome experience at Acura of Turnersville today! I drove for over three hours to work with Mike Thiel, Joe Williams and Harry Nann. They wo I had an awesome experience at Acura of Turnersville today! I drove for over three hours to work with Mike Thiel, Joe Williams and Harry Nann. They worked with me to make sure I got the car of my dreams in a timely, professional and friendly manner. I would recommend anyone looking for a new or pre-owned vehicle to go see Mike. Acura Turnersville will make sure you are beyond happy!! More

Poor Customer Service My boyfriend and I purchased a car from this dealership over the weekend. The buying process went smoothly and the internet sales manager and sales as My boyfriend and I purchased a car from this dealership over the weekend. The buying process went smoothly and the internet sales manager and sales associate were friendly. We were able to drive the car off the lot that evening. We returned on Monday to finalize some open transaction issues. While there, we explained one of the two car key remotes had a dead battery and requested that they change it. It was explained that their service department was closed that day so they couldn't replace the battery. We explained that we lived over an hour away and if we could leave the key to have shipped back to us or if they could ship a new battery in which they said no. They did not offer any other way to resolve this issue. On Tuesday, I called the sales associate thinking he could give us better customer service considering we just bought a car from him two days prior. He suggested we could either return to the dealership or since we live so far away that we should go to radio shack, buy the battery, and install it ourselves. When I said we didn't know where the battery even went, he said "You can Google it". The problem is that I shouldn't have to Google how to do anything if I just bought a CAR from you. Why are you giving key remotes with dead batteries to new customers and then blowing them off once a deal is made? When I explained that the least they could have done on Monday was given us a battery from the other hundreds of remotes they had available for test driving cars that day, he said it wouldn't have been a new battery in which I had to point out that it is better than a DEAD battery. It is a shame that this dealership would rather risk receiving bad reviews from my boyfriend and I, plus his family who also witnessed what happened, rather than replace a battery in a key remote. I would not recommend this dealership to anyone even if they were giving away free cars. More

Great place of business I have bought multiple vehicles from Acura Turnersville,serviced all of them at their great service department and all my experiences have been fantas I have bought multiple vehicles from Acura Turnersville,serviced all of them at their great service department and all my experiences have been fantastic!!! The staff is so friendly and knowledgeable and are always so welcoming. Thank you for the continued great service. More

Second time buying our Acura at Acura Turnersville We are pleased again with our new Acura. Great deal and our salesman, Len is very pleasant and worked with us. It is worth the trip! We are pleased again with our new Acura. Great deal and our salesman, Len is very pleasant and worked with us. It is worth the trip! More

Terrible experience with the back end Loved my salesman and vehicle that I purchased. However, prepare to sit a LONG time as there is only one person handling financing! I was told that Loved my salesman and vehicle that I purchased. However, prepare to sit a LONG time as there is only one person handling financing! I was told that they could handle an out of state registration process, up front. Come to find out they had no clue how to handle this process, what the fees would be and what paperwork would be required. I am now unable to drive the vehicle as the temp tag expired. I receive emails from my salesmen, (THIS IS NOT HIS JOB) that have been forwarded 100 times requesting paperwork. I complete said paperwork exactly how they asked, pay $25 to mail it back only to have them say I filled it out wrong! I will stick to Honda next time!! More

VERY PROFFESIONAL AND EASY GOING . STOPPED IN ON A FRIDAY AFTERNOON JUST LOOKING FOR A REPLACEMENT VEHICLE , WHEN I RAN INTO JOHN KIM AND THE EXPERIENCE WAS GREAT . JOHN TOOK HIS TIME A STOPPED IN ON A FRIDAY AFTERNOON JUST LOOKING FOR A REPLACEMENT VEHICLE , WHEN I RAN INTO JOHN KIM AND THE EXPERIENCE WAS GREAT . JOHN TOOK HIS TIME AND WAS NOT PUSHY AT ALL. ALL MEMBERS OF MANAGEMENT WERE VERY HELPFUL AND MADE SURE THAT I GOT THE BEST DEAL POSSIBLE . THANKS AND I PLAN TO RETURN BACK IN THE FUTURE . More

Great Experience - Great Management Great buying experience with Acura of Turnersville. Initially, I had a bit of a rough start but after speaking with the General Manager, Tim Boylan, Great buying experience with Acura of Turnersville. Initially, I had a bit of a rough start but after speaking with the General Manager, Tim Boylan, he went out of his way to make sure I was completely satisfied. I received an unbeatable deal on my new 2017 Acura MDX. Also, Mr. Boylan really went out of his way tracking down and securing a difficult color combo for me as well. Before you buy an Acura anywhere else give them a chance, I'm sure they will bend over backwards to make you a satisfied customer as they did for me. More

When service is necessary.. you only get what you pay for I have 3 Acuras.. an o3 tl-s with 117K on it.. an 04 TL with 83K on it.. and a 2013 Ilx hybrid with 12K on it... when I need service.. I go to Turners I have 3 Acuras.. an o3 tl-s with 117K on it.. an 04 TL with 83K on it.. and a 2013 Ilx hybrid with 12K on it... when I need service.. I go to Turnersville Acura.. I talk to John Romano or Jim MaGee... I had a trans replaced here in my 03 after 105K.. went pure Acura reman.. installation:: flawless... issues:: none .. several 1000 miles later.. my 03 tl-s developed a miss... limped it back.. repair.. bad coil pack... repairs: flawless issues: none had my airbag updated as well due to recall.. issues: none Oil change on my ilx.. synthetic oil.. once a year with tire rotation.. repairs :Flawless..issues : none... I can talk to john and jim.. they will give me repair options and allow me to make my own decisions.. I get my fluids changed there as well.. trans, power brakes, steering, cooling.. issues :none.. repairs flawless... they are perhaps a bit more than the corner garage.. or not.. depending on the service and the coupons available off their site.. but the thing that rules is.. they don't f with my time, money or mind... if you can find a better shop to handle your repairs on your Acura or Honda.. I'd say "Go for it! (and I don't believe you one bit!) I bought the 03, and 04 here as well.. though the ilx was bought from a Burlington county dealer.. still I service here... all in all.. the best bang for your buck comes from folks that know what the heck they are doing.. not from parts changers/guessers... spending just a bit more for repairs gets satisfaction from the end of the repair onward.. no shop is perfect..but these guys here rate very good to excellent.. even if the price is a bit more.. going back for an oil change very soon... and I expect not 1 issue. More

Good and bad This is one of the dealerships my husband and I visited in our search for a used Nissan Versa for my use. We spoke with a salesman, Mike, and asked t This is one of the dealerships my husband and I visited in our search for a used Nissan Versa for my use. We spoke with a salesman, Mike, and asked to test drive one. It was a Versa sedan in Brick Red. However, the car wouldn't start; the salesman needed to give it a jump. We felt bad for him. Anyway, it ran okay on the test drive. I liked it, but my husband didn't think it was a good buy at all. At my urging, he gave an offer - but only for much less than what they were asking for it - because it had a lot of miles, and it was a former rental, but mainly because it wouldn't start for the test drive. I am now very happy they didn't accept our offer. The salesman, Mike, was friendly, but the car was not for us. More

Exceptional I have rarely purchased a car with an experience like I had at Acura Turnersville. My salesman, Mike Thiel, was remarkable. His patience along with I have rarely purchased a car with an experience like I had at Acura Turnersville. My salesman, Mike Thiel, was remarkable. His patience along with a great personality, along with his zeal to get a great deal for me left me with a good feeling. Everyone there working together to make the deal was amazing. I recommend Mike and the dealership highly! Thanks again. More