Acura Of Pembroke Pines - Service Center

Very kind and hard working staff. They always handle things in a timely manner. Would definitely recommend to anyone looking for a car. They always handle things in a timely manner. Would definitely recommend to anyone looking for a car. More

worst experience I have ever had with any car dealership. I would not recommend this dealership to anyone at all I would not recommend this dealership to anyone at all More

Excellent service with Jean Louis as always. My serviced and washed inside and out. I was very happy. My serviced and washed inside and out. I was very happy. More

Dealership is great, everyone is super friendly and knowledgeable. They make you want to buy a car. knowledgeable. They make you want to buy a car. More

Marco was excellent! He address me quickly and efficiently. My visit to this dealership is always pleasant. He address me quickly and efficiently. My visit to this dealership is always pleasant. More

Marco Pinto provides excellent Customer Service and takes extra measures in addressing noted issues from start to finish! extra measures in addressing noted issues from start to finish! More

Excellent staff and great service, which I can assure anyone that this is the best Acura dealership in south Florida. Thank you guys and thanks to Michael the service manager who was awesome. anyone that this is the best Acura dealership in south Florida. Thank you guys and thanks to Michael the service manager who was awesome. More

Services was great Jean Luis awesome as always, very polite and friendly . Super Guy , so professional polite and friendly . Super Guy , so professional More

Consistently excellent service for over 15 years. I drive past two other Acura Dealers to come here. That says a lot. I drive past two other Acura Dealers to come here. That says a lot. More

I’m writing to express my deep frustration and disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 days, I repeatedly requested a loaner vehicle to accommodate my daily activities while my car was being serviced. Despite speaking with my service representative multiple times per week and even escalating this to management, your team failed to secure a loaner vehicle within that time frame. This lack of coordination and communication has severely impacted my trust in your service operations. Ultimately, I was forced to take matters into my own hands and rely on Uber to manage my needs, which was extremely inconvenient. When I finally turned in my car, I requested the following: Fix the popping speaker issue (warranty service) Complete the seat sensor recall repair Perform a full car inspection When picking up my vehicle, I noticed several significant failures: I did not receive the car inspection report I specifically requested. Once I got home and tested the sound system (due to having my baby with me at pickup), I discovered the speaker issue was not resolved. It appears the only work completed was the recall repair. This experience has been nothing short of unacceptable. I should not have to return to the service center repeatedly to address the same problems, especially after making my needs exceptionally clear. This is not the level of service I expected from an Acura dealership, and it certainly makes me question my decision to purchase an Acura vehicle in the first place. At this point, I need the following resolutions to restore a minimum level of confidence: Confirm when the speaker issue and full car inspection will be properly resolved. Ensure clear, proactive communication moving forward, and provide status updates without me having to chase your team for answers. Explain why securing a loaner vehicle was not possible over such an extended timeline, as this indicates a severe operational issue that should be addressed. If these issues cannot be resolved promptly, I will have no choice but to escalate this matter further and reconsider any future relationship with Acura. I hope to hear back from you at your earliest convenience. More