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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,394 Reviews

5,394 Reviews of Acura Of Pembroke Pines - Service Center

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October 28, 2021

Friendly, meticulous, professional are just a few of the adjectives I can think of to describe the service staff at the dealership, especially Jean M Louis, my service advisor. My car is always ready and cl More

by Henri Leroy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Acura Of Pembroke Pines responded

Thanks for the fantastic feedback, Henri! We're glad that Jen and the team continue to earn your loyal business and we look forward to your next visit with us here at Acura of Pembroke Pines!

October 28, 2021

Ron was very helpful and polite walking me through the service. He even took time to walk me outside and show me the new 2021 s model! Nice! More

by acute_snugs0z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron
Oct 28, 2021 -

Acura Of Pembroke Pines responded

Thank you for taking the time to review your recent visit with Ron! We're glad to hear he took great care of you and we hope to see you again next time here at Acura of Pembroke Pines!

October 28, 2021

Jean is the best!! He is always very professional and efficient. I couldn’t be more satisfied!! More

by Sally Stark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Acura Of Pembroke Pines responded

Thank you, Sally! We're glad Jean gave you such excellent care! - Acura of Pembroke Pines

October 28, 2021

very nice, clean, orgqnized. Great customer service. They welcome you and make you felt welcome. More

by irasema1525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Acura Of Pembroke Pines responded

Thanks for leaving Acura of Pembroke Pines your five-star review! We are so glad you enjoyed your visit!

October 28, 2021

Got to the appointment and my service advisor had everything ready for me and I was pleased. More

by KMULL1209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 28, 2021 -

Acura Of Pembroke Pines responded

Thank you for the great review! It means a lot to hear that you're satisfied and we hope you'll be visiting us again in the future! - The Acura of Pembroke Pines Team

October 28, 2021

I have been leasing cars from Acura for over 20 years and I would think if you have a default or defect in the car mechanical or your paint is stripping after a year and a half you should get it repaired or More

by CHINQUEE77
Recommend Dealer
No
Employees Worked With
Service department
Nov 12, 2021 -

Acura Of Pembroke Pines responded

Thank you for taking the time to share this feedback - we will be passing it along to the appropriate channels. If you have any further questions, please contact the General Manager at lschlossberg@czag.net.

October 28, 2021

Excellent customer service, very clean area and polite staff. Mike was awesome and car was ready on time More

by AFINOL21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 29, 2021 -

Acura Of Pembroke Pines responded

We are so proud that Mike and the team at Acura of Pembroke Pines can take great care of you!

October 28, 2021

Follow through is always prompt. Neville that was in Follow through is always prompt. Neville that was in service ( retired) was very helpful. Mr Gomez is very pleasant and polite. He follows through More

by Howard
Recommend Dealer
Yes
Employees Worked With
Gomez in service, Joe Kalouf, Neville Braganza
Oct 29, 2021 -

Acura Of Pembroke Pines responded

Howard, we are so proud that you had such a great time working with Neville and the team at Acura of Pembroke Pines!

October 28, 2021

Great service! Personable employees. Always willing to lend a helping hand. Wouldn't go anywhere else. More

by GRASSO716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Duggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Ferber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Grasso,
Oct 28, 2021 -

Acura Of Pembroke Pines responded

We're truly grateful for your support! Thank you for being an Acura of Pembroke Pines. We look forward to your next visit!

October 27, 2021

The waiting time to get your car serviced is way to long 2 to 3hrs. More

by MAXIMONCYNTHIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 27, 2021 -

Acura Of Pembroke Pines responded

We understand your frustration and appreciate your patience during these hectic times. Our team is facing staffing issues and strives to provide the best care possible under the circumstances. Rest assured that we take customer feedback seriously and encourage you to reach out if you'd like to discuss this further. Thank you, Larry Schlossberg - General Manager - lschlossberg@czag.net

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