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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,391 Reviews

5,391 Reviews of Acura Of Pembroke Pines - Service Center

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October 31, 2021

Marco Pinto is always available and responds quickly to all my needs with service. This time was not different, he was able to schedule me on the same day and the techs did a great job to get the car ready More

by teamiessler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Acura Of Pembroke Pines responded

We're so happy the Acura of Pembroke Pines team could make this such a great experience for you! Marco is a valued member of our family and it means so much that you're confident coming to see them! Thank you for being our customer!

October 31, 2021

They help you with all the services that you need help with and excellent customer service More

by oliviamorley20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neville Braganza, John Peguero, Richard Im, Andres Perez
Nov 02, 2021 -

Acura Of Pembroke Pines responded

Thank you for the positive feedback! It was a pleasure having you visit us here at Acura of Pembroke Pines and we hope to see you again in the future!

October 31, 2021

I went to the service department for 3 specifically reasons, after a few hours waiting the return the car "carwash" and none of the issues are resolved! More

by GULMOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Acura Of Pembroke Pines responded

We appreciate you bringing this information to our attention. We use these reviews to improve the experience for our customers, and without this input, we're unable to change to better serve you. Please contact me at your earliest convenience to discuss these concerns in more detail. Thank you, Larry Schlossberg - General Manager - lschlossberg@czag.net

October 31, 2021

It was a pleasure working with Jean Louis in the service department. He always ensures that my vehicle is clean and well maintained. More

by MARYKOLLWITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Acura Of Pembroke Pines responded

Thank you for trusting the Acura of Pembroke Pines team with your vehicle's service needs! We're glad to hear Jean continues to take great care of you & your vehicle and we look forward to seeing you at your next visit!

May 13, 2023 -

MARYKOLLWITZ responded

Once again, it was a pleasure bringing my car to Acura of Pembroke Pines. My service manager, Jean Louis always provides me with outstanding service. He is professional, and takes care of whatever I need. If you are looking for great service, please bring your Acura to Jean Louis. He will make sure you are very happy and satisfied!

October 30, 2021

My service visit was an appreciated visit combined with receiving a vehicle back that I can drive with confidence in its performance. Thank you More

by CARLOYDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Acura Of Pembroke Pines responded

It means so much to hear our service team has earned your confidence! Thank you for being part of the Acura of Pembroke Pines family!

October 30, 2021

Prompt service, responsive and friendly service adviser, Jean Louis. Would come back again for next service. More

by Backtomiami9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Acura Of Pembroke Pines responded

Thank you for visiting us here at Acura of Pembroke Pines! We appreciate your kind words and look forward to seeing you again next time!

October 29, 2021

Magnifico totalmente los servicios. Muy rapido y bien profesional. 5 estrellas para el Dealer y para los empleados. Bien acogedor el salon de espera. More

by SUAREZTORAL55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colocar las fotos para poder identificar quien me atendio
Oct 29, 2021 -

Acura Of Pembroke Pines responded

¡Gracias por la revisión de cinco estrellas! ¡Esperamos tener la oportunidad de trabajar con usted nuevamente en el futuro! - Acura of Pembroke Pines

October 29, 2021

Service person was helping and very nice explained the options that I had He did over the phone the ticket and set me as a customer More

by NILMAR59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Acura Of Pembroke Pines responded

Thank you for choosing Acura of Pembroke Pines! We appreciate your 5-star rating!

October 29, 2021

Jean was great, always helps me out and does his job really well, great advisor More

by Christian Joseph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Acura Of Pembroke Pines responded

Hi Christian, thank you for trusting Jean with all of your automotive needs! See you next time at Acura of Pembroke Pines!

October 29, 2021

Guest waiting are was very nice, with space for social distancing. Representative was very kind and knowledgeable. Also the wait time was just right for the service required. More

by ANAMARIA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Acura Of Pembroke Pines responded

Thank you for the wonderful feedback about your visit! We hope to see you again next time! - The Acura of Pembroke Pines Team

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