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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,400 Reviews

5,400 Reviews of Acura Of Pembroke Pines - Service Center

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November 17, 2021

The service is amazing, their pricing is competitive, and they are there to help with issues not create issues. Always a pleasure to deal with Jordan, a true professional. More

by CBHALL3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
Nov 18, 2021 -

Acura Of Pembroke Pines responded

Thank you for this wonderful feedback about the Acura of Pembroke Pines team! We're honored to have you as a customer and look forward to your next visit!

November 17, 2021

Service was exceptional, service agent was on the ball with communication and fully engaged with personal touch. More

by jramal2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Acura Of Pembroke Pines responded

Thank you for taking the time to share this awesome feedback! We appreciate you visiting us here at Acura of Pembroke Pines and hope to see you again in the future!

November 17, 2021

Great people take care of you always in and out plenty of things to eat service always on point More

by FELIZ.JERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Acura Of Pembroke Pines responded

Thank you for your loyal business! We're truly grateful to have you as an Acura of Pembroke Pines customer and look forward to seeing you at your next visit!

November 17, 2021

Ok waited about 35mins before I was seen although I had an appointment and was early More

by PAEWILLI1946
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Acura Of Pembroke Pines responded

Thank you for visiting our team at Acura of Pembroke Pines! We hope to provide you with a more efficient appointment next time.

November 17, 2021

Service completed on time at a respectable price. Service Manager Jordan Ferber is always very attentive to my needs More

by MIACJL8A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
Nov 18, 2021 -

Acura Of Pembroke Pines responded

Thank you for being an Acura of Pembroke Pines customer! We appreciate your five-star rating and look forward to seeing you next time!

November 16, 2021

Jean is excellent …he has excellent customer service you can always count on him. Thanks More

by ESMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Acura Of Pembroke Pines responded

Thank you for the wonderful feedback! We appreciate you visiting our team here at Acura of Pembroke Pines and look forward to seeing you again next time!

November 16, 2021

I scheduled an appointment online only to discover when dropping off my car that my service rep was on vacation. I was referred to another rep. For a B1 service and a squeaking sound when I break. . I wait More

by DONNAHAMILTON4494
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Acura Of Pembroke Pines responded

Thank you for taking the time to share this experience. We're disappointed to hear that your recent visit with us was anything less than exceptional and will make sure that the situation gets addressed with the team. We hope to provide you with a 5-star experience next time.

November 16, 2021

Great service and very quick everyone was nice and friendly. Did an excellent job on my car. More

by ANGELICAMARIE25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Acura Of Pembroke Pines responded

Thank you for trusting us with your vehicle! We appreciate your positive feedback and hope we can be of service to you again in the future! - The Acura of Pembroke Pines Team

November 16, 2021

Jordan Ferber is an excellent Service Manager. He really tries to help the owner. The service and loaner team is very strong overall. Kudos to all. The only issue I have with this dealership is the pric More

by FSOLDANOJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young gentleman responsible for the loaner vehicles was great.
Nov 17, 2021 -

Acura Of Pembroke Pines responded

Thank you for the review. We will be passing your feedback along to our team for further consideration. Take care and we'll see you next time here at Acura of Pembroke Pines!

November 16, 2021

I absolutely enjoyed the service provided by Kevin.He I absolutely enjoyed the service provided by Kevin. He was very competent, professional and went above and beyond the call of duty in assisting me wi More

by LENROYTMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan
Nov 17, 2021 -

Acura Of Pembroke Pines responded

We're so happy to hear that Kevin exceeded your expectations! Thank you for visiting Acura of Pembroke Pines and please don't hesitate to reach out if there's anything else we can do for you!

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