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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,412 Reviews

5,412 Reviews of Acura Of Pembroke Pines - Service Center

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September 05, 2022

Great customer service. Roy was extremely polite and attentive. Answered all my questions and addressed all my concerns More

by DUROSOMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Acura Of Pembroke Pines responded

Thank you for the fantastic feedback! We're glad Roy was able to answer all your questions and we hope we can be of service to you again in the future. Take care! - The Acura of Pembroke Pines Team

September 05, 2022

Great service and attention. Car was ready and delivered as promised. Car wash was ok but knowing is courtesy More

by espinosaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Acura Of Pembroke Pines responded

We appreciate your kind feedback and rating! Our team looks forward to seeing you again at your next service visit! Thank you! - Acura of Pembroke Pines

September 05, 2022

I always have a pleasant experience at Acura of Pembroke Pines. The staff is courteous, friendly and professional. More

by psamuels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Duggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Acura Of Pembroke Pines responded

You have made our day! Thank you for your kind five-star review! - Acura of Pembroke Pines

September 04, 2022

I didn't purchase my Acura at this dealership but have come to realize that the service department makes sure my vehicle stays in good condition, making the trip from Boca Raton worth it. More

by Lancelotlepu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Acura Of Pembroke Pines responded

Thank you for trusting the Acura of Pembroke Pines team with the care of your vehicle! We appreciate your support and look forward to your next visit!

September 03, 2022

marcos pinto is the reason i go to your dealer for service. i have dealt with other service advisor but it does not compare to marcos. i live 45 min to an hour away, its definitely worth the drive. More

by GONZ360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Acura Of Pembroke Pines responded

Marcos is so honored to have you as a loyal customer! We understand how important it is to feel confident in your service team and it makes our day to hear that we've earned your business! Thank you for being an Acura of Pembroke Pines customer!

September 03, 2022

My service experience was great, quick and easy. I had a nail in my tire and the service manager helped me and we went over my warranties and future service! Very knowledgeable and professional tha More

by Val
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Acura Of Pembroke Pines responded

Thanks for the five-star rating, Val! We're glad to hear that Jordan could assist you during your visit with us here at Acura of Pembroke Pines. We hope to see you back for all fo your future automotive and service needs!

September 03, 2022

My car is 15 years old and I still take it to Marco Pinto because of his outstanding service! More

by IRENE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Acura Of Pembroke Pines responded

Thank you for trusting Marco with your vehicle, Irene! It means so much to us to be your go-to automotive resource! - Acura of Pembroke Pines

September 03, 2022

The dealer misdiagnosed the problem with the navigation system. Then, they did not order the parts that they said they would. They have not called when they said they would call. After four visits, the pr More

by davidross1219
Recommend Dealer
No
Employees Worked With
Jordan Ferber
Sep 06, 2022 -

Acura Of Pembroke Pines responded

I’m very sorry to hear that you were not satisfied with your experience. If you'd like to discuss your visit further, feel free to reach out to us directly so that we can help. Please contact our Service Department at (877) 468-9930.

Sep 07, 2022 -

davidross1219 responded

I was told weeks ago to expect a call from Jordan. I am still waiting for the call.

September 02, 2022

Lukas in the service dept did an excellent job of making sure I was well informed about the tire I was getting and bringing to my attention my filter was dirty and wipers were wearing thin. The waiting area More

by Rjc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lukas in service dept
Sep 02, 2022 -

Acura Of Pembroke Pines responded

Thank you for taking the time to leave us a review! We're happy to hear Lukas took great care of you throughout this experience and can't wait to share this kind feedback with him. Please don't hesitate to reach out if we can be of service again in the future! - The Acura of Pembroke Pines Team

September 02, 2022

Very best and excellent service love it very professional employees honest and helpful be back always More

by DANNYJOHN374
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Acura Of Pembroke Pines responded

Thank you for your confidence in the Acura of Pembroke Pines team! We appreciate your support and look forward to your next visit!

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