Acura Of Pembroke Pines - Service Center

Marco Pinto provides excellent Customer Service and takes extra measures in addressing noted issues from start to finish! extra measures in addressing noted issues from start to finish! More

Excellent staff and great service, which I can assure anyone that this is the best Acura dealership in south Florida. Thank you guys and thanks to Michael the service manager who was awesome. anyone that this is the best Acura dealership in south Florida. Thank you guys and thanks to Michael the service manager who was awesome. More

Services was great Jean Luis awesome as always, very polite and friendly . Super Guy , so professional polite and friendly . Super Guy , so professional More

Consistently excellent service for over 15 years. I drive past two other Acura Dealers to come here. That says a lot. I drive past two other Acura Dealers to come here. That says a lot. More

I’m writing to express my deep frustration and disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 days, I repeatedly requested a loaner vehicle to accommodate my daily activities while my car was being serviced. Despite speaking with my service representative multiple times per week and even escalating this to management, your team failed to secure a loaner vehicle within that time frame. This lack of coordination and communication has severely impacted my trust in your service operations. Ultimately, I was forced to take matters into my own hands and rely on Uber to manage my needs, which was extremely inconvenient. When I finally turned in my car, I requested the following: Fix the popping speaker issue (warranty service) Complete the seat sensor recall repair Perform a full car inspection When picking up my vehicle, I noticed several significant failures: I did not receive the car inspection report I specifically requested. Once I got home and tested the sound system (due to having my baby with me at pickup), I discovered the speaker issue was not resolved. It appears the only work completed was the recall repair. This experience has been nothing short of unacceptable. I should not have to return to the service center repeatedly to address the same problems, especially after making my needs exceptionally clear. This is not the level of service I expected from an Acura dealership, and it certainly makes me question my decision to purchase an Acura vehicle in the first place. At this point, I need the following resolutions to restore a minimum level of confidence: Confirm when the speaker issue and full car inspection will be properly resolved. Ensure clear, proactive communication moving forward, and provide status updates without me having to chase your team for answers. Explain why securing a loaner vehicle was not possible over such an extended timeline, as this indicates a severe operational issue that should be addressed. If these issues cannot be resolved promptly, I will have no choice but to escalate this matter further and reconsider any future relationship with Acura. I hope to hear back from you at your earliest convenience. More

My car was attended on time as scheduled. Marco was very professional and kind with the service provided. The wait time was as predicted, everything worked great. Marco was very professional and kind with the service provided. The wait time was as predicted, everything worked great. More

Rayon is always so helpful and goes above and beyond in making sure I have the understanding as well as options in what is needed. He is very genuine, honest and a pleasure to deal with. making sure I have the understanding as well as options in what is needed. He is very genuine, honest and a pleasure to deal with. More

I always give good reviews when my vehicle is fixed so that I and passengers are safe that I and passengers are safe More

This dealership is the best. From the management to the sales to the service advisors. I cannot pick a favorite because they are the best team around and I will continue to recom From the management to the sales to the service advisors. I cannot pick a favorite because they are the best team around and I will continue to recommend & purchase in the future. Thank you Acura of Pembroke Pines. More

Always had great experience at the service department at Pembroke Pines Acura. The service members are so friendly. Keep up the great service that you provide to your customers. Pembroke Pines Acura. The service members are so friendly. Keep up the great service that you provide to your customers. More