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Acura North Scottsdale
Phoenix, AZ
149 Reviews
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Showing 149 reviews
May 02, 2012
I have owned many Acura Vehicles and been to many Acura Service Departments... this being said, I feel that this, "so called reputable dealership" has more than some fixing to do. First off, I would like t Service Departments... this being said, I feel that this, "so called reputable dealership" has more than some fixing to do. First off, I would like to feel like I am greeted by someone that is not on a phone call and TOO busy to ask me how I am and if I am here to see anyone. I walk in to this lifeless service department and you have a woman eating at her desk, two employees walked passed me and said not even Hello and I had to ask the girl to the left, Summer if I can get some assistance. She had like 4 scrubby techs in her office telling jokes and she had no clue what was going on behind her. i was standing there for 10 MINUTES! My car needed it 15,00 mile maint and summer said it would be done in a few hours... this was at eleven... My husband picked me up from the dealership and we arrived back around 1:45 pm. I walked in to an empty service department where I was finally greeted by a man named Ray or Roy. He was the only one there and actually stepped up and helped me find out where to go to pick up my car. I was escorted by him to the cashier. She was looking for my paperwork and all frazzled and shaking... She said she didnt have it and that she would call summer. She asked me to hold on and about 15 mins later Summer came stumbling in and told me to hold on for a minute... a minute turned into another five ... seriously... this is getting old.... I have been here forever... Finally after being in service for 20 minutes I was called up by the cashier ... Very friendly... however, VERY illiterate. Good Lord, the woman had a disaster at her desk, a half eaten banana and didnt know how to work the credit card machine. I was overcharged by twenty bucks, then she had to refund it and then she had to wait for a service assistant to come get my keys. This smelly kid with a doughnut in his mouth came and grabbed my keys and took off. another 10 minutes passes and the boy comes flying up with my car and hops out. My car smelled like smoke... it was clean, but it smelled like smoke. This place is a waste of a service department... do they even have a service manager at Acura? never again More
by Ardx1987
Employees Worked With
summer haring
January 11, 2012
VISIT ACURA NORTH SCOTTSDALE TO BUY A NEW ACURA RDX. PREVIOUSLY OWNED AN ACURA TL, PURCHASED FROM A CHICAGO DEALER, BUT NOW RESIDE IN SCOTTSDALE. VERY HAPPY WITH ACURA'S QUALITY AND COST SO DECIDED TO PREVIOUSLY OWNED AN ACURA TL, PURCHASED FROM A CHICAGO DEALER, BUT NOW RESIDE IN SCOTTSDALE. VERY HAPPY WITH ACURA'S QUALITY AND COST SO DECIDED TO STICK WITH THE MAKE. PLAMEN PRODANOV WAS MY SALES PERSON AND WAS WONDERFUL---VERY KNOWLEDGEABLE ABOUT THE PRODUCT, THE DEALERSHIP, PATIENTLY EXPLAINED ALL THE CONTROLS AND GADGETS, SHOWED ME VARIOUS OPTIONS, AND DEALT WITH ME VERY FAIRLY ON PRICE AND TRADEIN VALUE. CHARLES WATSON ASSISTED EXCELLENTLY IN HANDLING PAPERWORK AND PAYMENT. THE ENTIRE BUYING EXPERIENCE WAS VERY PLEASANT, LOW STRESS, AND EASY. I WOULD DEFINITELY RECOMMEND PLAMEN AND THIS DEALERSHIP IF YOU ARE LOOKING FOR A NEW CAR, AND ALSO RECOMMEND THE ACURA BRAND FOR IT'S COMFORTABLE RIDE, COST, AND STYLING. MARILYN LILLIENFELD SCOTTSDALE, AZ 85266 More
by marilynl
Employees Worked With
PLAMEN PRODANOV, Plamen Prodonov
October 11, 2011
Wonderful Service Review!!! I had purchased my car at Wonderful Service Review!!! I had purchased my car at Peoria Acura but the service was terrible and gave them more one chance to make it better and e Wonderful Service Review!!! I had purchased my car at Peoria Acura but the service was terrible and gave them more one chance to make it better and each time they could never make me be a satisfied customer. Each time there was always something they didn't do right. I was so frustrated with the service one day I drove over to Scottsdale Acura and glad I did. I met Robyn which she took good care of me. The sad part of it part she has moved back to California with Acura and that made me nervous about getting a new service representative. Let me tell you Doug Peng is the service representative you need to see! I had called in to make a reservation that week didn't get the name of the person I spoke with but when I arrived at 8:00 AM no loaner was held for me and I wasn't in the system. Doug made everything right and had 1,800.00 worth of work done on my vehicle and drives like a new car off the show room. Thank you Doug you have made me a believer again will tell everyone to come see you. More
by TahoeTodd
Employees Worked With
Doug Peng!!!, Jeff Fischer
August 21, 2011
Brian Edwards was very straight-forward and accommodating. He took time to demonstrate how some accessories work and connected my phone/bluetooth to the car to make it easier for us to be func accommodating. He took time to demonstrate how some accessories work and connected my phone/bluetooth to the car to make it easier for us to be functional immediately after point of sale. That was important to us as technology can sometimes be a challenge to people. We felt we were the center of his attention in spite of the fact it was well past his dinner and family time. Brian is an asset to Acura North Scottsdale. More
by erodriguez369
Employees Worked With
Brian Edwards
August 08, 2011
I stopped in without an appointment to see if I could get an oil change. After waiting for 6 minutes for a service advisor so greet me, I was told to come on back. I asked if it would be possible to get in f an oil change. After waiting for 6 minutes for a service advisor so greet me, I was told to come on back. I asked if it would be possible to get in for an oil change, he sighed, rolled his eyes, started to grab his clipboard when I said. "Never mind I'll go somewhere else" he tossed his clipboard on his desk, made no further commentary with me, so I walked... WOW, I will never step foot in this place again, nor recommend them if anyone asks!! All he had to do was say "Thanks for waiting, how can I help you, we are really booked today, I'm having a bad day, would it be possible for me or the receptionist to book you an appointment and you could return on another day, we are an appointment only or appointment preferred service facility..... just about ANYTHING would have been more acceptable than the treatment I received! More
by Chouste
Employees Worked With
Don't know, 2'nd office 2 the left when you walk in svc dept.
August 03, 2011
My 1st visit to the dealership ended oddly, with me not being sold a car. I sent an email through the contact information on the website explaining my situation and I received a response back within 30 mi being sold a car. I sent an email through the contact information on the website explaining my situation and I received a response back within 30 minutes of sending the email. When I returned, I received excellent customer service and professionalism from a very friendly team of associates. The timing of my visit was perfect as a new TSX wagon was delivered that morning with all of the specs I was looking for. Jeremy was very thoughtful and patient with me and made sure I had everything I needed before driving away. I LOVE my new car and feel very comfortable recommending this dealership to my friends. More
by SherSher
Employees Worked With
Jeremy Braun
July 23, 2011
We were directed here by the Costco buyer program. From the moment we walked in the door, we were treated like adults -- with respect, and no hard sell. Jack couldn't have been more gracious and helpful. the moment we walked in the door, we were treated like adults -- with respect, and no hard sell. Jack couldn't have been more gracious and helpful. The entire experience was far removed from the miserable car-buying experiences of the old day. We weill definitely be back. More
by fassold
Employees Worked With
Jack Berry; Charles Watson, Jack Berry, Charles Watson
July 20, 2011
Earlier this year, I purchased a new MDX from Caelen Armijo. Normally, I really hate dealing with car sales professionals. However, my experience with Caelen was a pleasure; he did not pressure me whi Armijo. Normally, I really hate dealing with car sales professionals. However, my experience with Caelen was a pleasure; he did not pressure me while I was at the dealership or constantly hound me with calls and emails after I left. In addition, he showed infinite patience while I took a couple of weeks to make my final decision. Caelen has a great deal of product knowledge and professionalism. Further, he uses his keen sense of humor to actually make buying a car fun! Based on my experience with Caelen and the other folks at Acura North Scottsdale, I will recommend them to anyone looking for a new vehicle. More
by mmIndy
Employees Worked With
Caelen Armijo, Caelen Armijo
July 16, 2011
One of the better experences I have had when shopping for a car, no high pressure from the sales person, Jack Berry or the sales managers, I was given time to make up my mind on the price that they offered m a car, no high pressure from the sales person, Jack Berry or the sales managers, I was given time to make up my mind on the price that they offered me and it seemed fare to me. I like not being pressured by three or four people. I like there store. More
by glaneyj
Employees Worked With
Jack Berry, Jack Berry
July 15, 2011
Buying a car at this dealership was a great experience. I would highly recommend Acura North Scottsdale. I received a great price for the car and the transaction was easy. Everyone at the dealership was fri would highly recommend Acura North Scottsdale. I received a great price for the car and the transaction was easy. Everyone at the dealership was friendly and accommodating. More
by laurenc
Employees Worked With
Jordan Crump/Woody Woodford
