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Acura North Scottsdale
Phoenix, AZ
148 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 148 reviews
August 26, 2013
From the moment we entered the dealership, I knew I was at a different kind dealership. Instead of being mobbed when I open my car door, I was allowed to look around and explore the lot on my own. When I at a different kind dealership. Instead of being mobbed when I open my car door, I was allowed to look around and explore the lot on my own. When I needed assistance, Ray was there to assist. He has a casual, welcoming attitude and was genuinely interested in helping me discover the best car for my driving style and needs. Following several test drives, searching the dealer inventor, I settled on a 2014 MDX. I couldn't be happier. I had reason to follow up with the dealership and received immediate feedback from Ray along with his offer for any future assistance or questions. More
by azrunaway13
Employees Worked With
Ray Ryan
June 27, 2013
After purchasing a used vehicle from this dealer we had problems less than 12 hours after our purchase. The service department, Kevin Powers, was excellent to deal with they repeatedly tried to fix the ca problems less than 12 hours after our purchase. The service department, Kevin Powers, was excellent to deal with they repeatedly tried to fix the car. After several attempts and no fix they took the car back. Charles in Finance was on top of helping us settle the paperwork. The GM Don Hanson returned most of my calls and was pleasant to deal with. More
by lsullivan37
Employees Worked With
Kevin Powers, Charles Watson and Don Hanson
June 24, 2013
Went to this dealership today got a price for the 2014 mdx. It a fair price for the competitors around the valley.set up appointment and went there first they really nice and try to sell me the car when t mdx. It a fair price for the competitors around the valley.set up appointment and went there first they really nice and try to sell me the car when through all the loan and negotiate and before when test drive turn out we really disappointed the car had 218miles on it and the steering wheel off little bit and the front bumper have a little separate from the body after final decision and talk with thus matter to the sale man rob he when in and talk to the manager and he said it can be fix and it not big issues just sign the paper and bring the car home and they will call me to set up the appointment for this issuesand i told him that the car brand new it got there only 2days why all that matters happen he told me that the car it a demo car that why it 700 of the msrp what the f i told him i wabt new and he walk away then the financial department throw the check back for me for the down with no respect so if your guys look for a car of this dealer and they give you a good deal what out make sure to check out the car a few times and test drive good before sign cause you can't return. More
by anhdaolam
Employees Worked With
tob
April 13, 2013
This has been the best car buying experience I have ever had. I had purchased a vehicle a year earlier at the same dealer complex with Audi North Scottsdale. This time I decided to go through Acura North had. I had purchased a vehicle a year earlier at the same dealer complex with Audi North Scottsdale. This time I decided to go through Acura North Scottsdale. The reason for this was because I had great repair service experience with Doug Peng. My sales representative, Venna Wang, at Acura was outstanding. She worked with me to get the deal done. She took extra time to really help find the perfect car for me and my situation. Then, she went to bat to get me the best deal on it. She even negotiated a deal with collision to get some damaged fixed. Bottom line, this dealership cares about the customer. I think they build long lasting relationships that make people loyal to them for a lifetime. Other dealers and car companies are greedy. They build cars to break, sell you cars at high prices, and don't care about what happens to you. I'd rather buy from a company who takes less money, offers better value, and realizes they will make more money by gaining loyal customers. More
by matt56
Employees Worked With
Veena Wang
October 02, 2012
I brought in my 2009 Acura MDX for a simple battery I brought in my 2009 Acura MDX for a simple battery replacement under warranty. Who knew it would be such a difficult process. I have taken my car I brought in my 2009 Acura MDX for a simple battery replacement under warranty. Who knew it would be such a difficult process. I have taken my car to this dealership several times but they couldn't even find my service history. In the end, I just gave up and went to O'Reily to buy a new battery. This dealership gives poor service! More
by meyered
Employees Worked With
Tony Rubbo, Jeff Fischer
September 07, 2012
I just purchased my second Acura from this dealership. My experience from the first iquiry to driving off of the lot was outstanding. Jordan Crump was extrememly helpful and informative, always professional experience from the first iquiry to driving off of the lot was outstanding. Jordan Crump was extrememly helpful and informative, always professional. I love the car (my second TSX)and have always had outstanding service from the Service Department as well, in particular Summer Haring. I continue to recommend both the car and the dealership to family and friends. More
by ssluby
Employees Worked With
Matt Franze
July 01, 2012
Knowledgeable, friendly and not slimy like Acura of Peoria. Ask for the GM (Jenny) for a stellar and comfortable car buying experience. I've never been so comfortable spending $50,000. Peoria. Ask for the GM (Jenny) for a stellar and comfortable car buying experience. I've never been so comfortable spending $50,000. More
by krypttic
Employees Worked With
Jenny Lang, Jenny Lang
June 21, 2012
I did not end buying a car from this dealership but still was impressed enough with Kelsey to comment publically. She followed up with me consistently and as she said she would. Always upbeat and friendly an was impressed enough with Kelsey to comment publically. She followed up with me consistently and as she said she would. Always upbeat and friendly and professional. If/When I am ready to purchase again I will go back to this dealer and ask for her. More
by poorbill2
Employees Worked With
Kelsey Brown
May 21, 2012
Great people to work with.Deal was easy....not like Peoria!,Love the car.had lots of follow up from Dealership since, great service. Thanks for everything Kelsey! Peoria!,Love the car.had lots of follow up from Dealership since, great service. Thanks for everything Kelsey! More
by Niller
Employees Worked With
Kelsey Brown. Rocco Jeff Fischer, Rocco Cook, Jeff Fischer
May 02, 2012
I have owned many Acura Vehicles and been to many Acura Service Departments... this being said, I feel that this, "so called reputable dealership" has more than some fixing to do. First off, I would like t Service Departments... this being said, I feel that this, "so called reputable dealership" has more than some fixing to do. First off, I would like to feel like I am greeted by someone that is not on a phone call and TOO busy to ask me how I am and if I am here to see anyone. I walk in to this lifeless service department and you have a woman eating at her desk, two employees walked passed me and said not even Hello and I had to ask the girl to the left, Summer if I can get some assistance. She had like 4 scrubby techs in her office telling jokes and she had no clue what was going on behind her. i was standing there for 10 MINUTES! My car needed it 15,00 mile maint and summer said it would be done in a few hours... this was at eleven... My husband picked me up from the dealership and we arrived back around 1:45 pm. I walked in to an empty service department where I was finally greeted by a man named Ray or Roy. He was the only one there and actually stepped up and helped me find out where to go to pick up my car. I was escorted by him to the cashier. She was looking for my paperwork and all frazzled and shaking... She said she didnt have it and that she would call summer. She asked me to hold on and about 15 mins later Summer came stumbling in and told me to hold on for a minute... a minute turned into another five ... seriously... this is getting old.... I have been here forever... Finally after being in service for 20 minutes I was called up by the cashier ... Very friendly... however, VERY illiterate. Good Lord, the woman had a disaster at her desk, a half eaten banana and didnt know how to work the credit card machine. I was overcharged by twenty bucks, then she had to refund it and then she had to wait for a service assistant to come get my keys. This smelly kid with a doughnut in his mouth came and grabbed my keys and took off. another 10 minutes passes and the boy comes flying up with my car and hops out. My car smelled like smoke... it was clean, but it smelled like smoke. This place is a waste of a service department... do they even have a service manager at Acura? never again More
by Ardx1987
Employees Worked With
summer haring
