Acura North Scottsdale

I purchased a 2010 Acura Tsx from North Scottsdale Acura. I just want to say that this is my first Acura, I've been a loyal Honda customer for 15 years! The dealership treats you like you are special. Everyo I just want to say that this is my first Acura, I've been a loyal Honda customer for 15 years! The dealership treats you like you are special. Everyone that I have dealt with at the dealership has been customer service oriented and they follow through with what they say. Caelen was a great salesperson very knowledgeable and fun. He did what he said and I had a very good experiance. I would definitely recommend them! More

I understand that I may receive a survey to provide my comments on my car buying experience, but I wanted to take the initiative to thank Acura North Scottsdale and the sales team for their professionalis comments on my car buying experience, but I wanted to take the initiative to thank Acura North Scottsdale and the sales team for their professionalism and service. I turned in a leased TSX for a new RDX. I have been a big fan of Acura but now I am a bigger fan of the team at Acura North Scottsdale. I would like to personally thank Matt Franze and Ed Jones for their help and assistance. I shopped different makes and models around the valley and the sales team at Acura North Scottsdale was heads and shoulders above their competition. They were patient, answered all of my questions, and put the customer first. I will be sure to return for any new cars in the future and I will definitely recommend anyone to work with Matt and Ed. More

My car door broke at the airport. It was left open with the interior lights on. I contacted the dealor and spoke with Kevin Naylor before boarding the plane. He (without my requesting ) sent a service man the interior lights on. I contacted the dealor and spoke with Kevin Naylor before boarding the plane. He (without my requesting ) sent a service man to the airport to fix and lock the door. He saved me from having a stressful business trip and a dead battery. Tremendous service. More

Our sales experience with Caelen was great. He was professional and very informative. We love our 2010 MDX - a tremendous improvement over our previous 2007 MDX. A recent repair issue was handled fla professional and very informative. We love our 2010 MDX - a tremendous improvement over our previous 2007 MDX. A recent repair issue was handled flawlessly by Caelen in conjunction with Summer our service representative. Sales and Service have been outstanding. More

I give Robyn Enriquez and the dealership all 5's is because they have always been very helpful. Robyn takes care of all THREE of my cars, i wont go to anyone else. I make a 30 minute drive to Acura of because they have always been very helpful. Robyn takes care of all THREE of my cars, i wont go to anyone else. I make a 30 minute drive to Acura of North Scottsdale every time i need my car serviced. Robyn and the dealership make life easy for a busy person, they are quick with the service and get you in and out as fast as they can. I will recommend everyone i know who drives and Acura to go see Robyn and Acura of North Scottsdale. More

Plamen, Rocko and Matt went out of their way to provide excellent customer service as well as worked at putting together a "win-win" deal for myself and them. Charles Wagner of the finance department was a excellent customer service as well as worked at putting together a "win-win" deal for myself and them. Charles Wagner of the finance department was also first class. Very good car buying experience! I would shop at Acura of North Scottsdale again! More

They blatantly lied to us about the possibility of ordering a new car in the colors we wanted in order to sell a vehicle from their inventory, after insisting that we pay a $2000 non-refundable deposi ordering a new car in the colors we wanted in order to sell a vehicle from their inventory, after insisting that we pay a $2000 non-refundable deposit. We told them that we were willing to wait the 6-8 weeks for the car to be built and shipped, but they said that the color combination was discontinued and they had “looked it up on the computer.” They tried to cover up their deception by telling us that the corporate web-site from Acura was wrong and even though we had built the exact car we wanted that very day that it was not possible to get the MDX model we wanted in the colors we wanted. We had a much better experience with Acura Peoria and Acura Tempe who were nothing but respectful and honest. Additionally they both had a base model MDX in the exact color combinations we wanted on their lot, which they told us any dealer would be able to see on their inventory. I would urge you if you care about honestly and a good experience to look elsewhere. More

My only dis-satisfaction, so far, has been an inability My only dis-satisfaction, so far, has been an inability to reach someone on a first call. Everyone seems to be "busy" , whether I call service d My only dis-satisfaction, so far, has been an inability to reach someone on a first call. Everyone seems to be "busy" , whether I call service dept. or sales.... I cannot add anymore than the above since I was satisfied with all aspects. I might add that Caelen Armijo was very helpful and gave us all the time we needed to understand the nav and cell phone system.. More

Came in on a whim, not understanding that there were still some very attractive financing offers out there. Looked at an MDX and inquired about current offers. Important to note here, I said I asked, as still some very attractive financing offers out there. Looked at an MDX and inquired about current offers. Important to note here, I said I asked, as opposed to the typical salesman tactic: Vomit information and offers all over you once you set foot on the property. Caelen took the time to wait for my questions and then explained what he knew, nothing more, If I wanted to know someting I got to ask first. No pressure, easy transaction, friendly, professional sales. If you ever want to meet a patient, and respectful salesmen, go see Caelen. If not, go see Cal.. LOL Thanks again for the help. Mike More

The reason I gave the dealership and Ms. Robyn Enriquez high marks is because I purchased my car in 2005 and anytime I needed regular service or service in an emergency, Robyn was always ready to help me. high marks is because I purchased my car in 2005 and anytime I needed regular service or service in an emergency, Robyn was always ready to help me. The service personnel always made sure I was statisfied with the repairs before I paid the bill. It has been a pleasure bringing my car to them and why I will consider purchasing another Acura from this dealership. Sincerely, Anthony Marseglia More