Acura North Scottsdale

The entire team at Acura of North Scottsdale never fails to impress me. They welcome me by first name every time I walk in the dealership whether it's for service or to lease a new vehicle. Their goal seems to impress me. They welcome me by first name every time I walk in the dealership whether it's for service or to lease a new vehicle. Their goal seems to be to make me never want to shop anywhere else. Mission accomplished! I would recommend this team to everyone. More

We recently purchased a new Acura from Acura North Scottsdale. We were very happy with the knowledge, kindness and patience received from our salesman, Chad Hansen. He was readily available for any qu Scottsdale. We were very happy with the knowledge, kindness and patience received from our salesman, Chad Hansen. He was readily available for any questions we had - everything was taken care of and ready when promised. He spent the time going over all aspects of the car - I would definitely buy from this dealership again! I had an Acura that I traded in so I have had experience with the service department - Doug took care of whatever my car needed - and since it was 13 years old it required that. I always trusted him to guide me in its service - GREAT JOB - really nice people.... More

We recently purchased a 2008 Infiniti G35 from Acura North Scottsdale. We were looking for a used vehicle and were leaning towards an Acura TSX or TL and had visited a couple of other dealerships. Alt North Scottsdale. We were looking for a used vehicle and were leaning towards an Acura TSX or TL and had visited a couple of other dealerships. Although we can certainly afford these vehicles, we tend to dress very casually and were trading in an older Infiniti, so the other dealerships weren't very enthusiastic about helping us. We decided to drive up to North Scottsdale even though we live in Ahwatukee because of some of the inventory we saw on Autotrader.com at this dealership. Although the vehicles we were specifically interested in had been sold, Brian showed us everything available that met our requirements and price range, even taking us back to look for a vehicle that had just been taken in from a lease. We drove a 2010 TSX and a 2008 TL S series. Both were very nice and Brian was very knowledgeable about the vehicles. However, we noticed the Infiniti G35 and after realizing it was also in our price range, we decided to choose that vehicle. Brian was very helpful, gave us time to talk through the decision, and we never felt pressured about which vehicle to choose. We will be replacing our other vehicle next year, and we will certainly consider returning to Acura North Scottsdale. We are very happy with our beautiful new (to us) vehicle! More

Our experience began and was solidified by Jordan Crump. His product knowledge, demeanor, and eagerness to help us find exactly what we wanted was exceptional. We have a very busy schedule and Jordan even c His product knowledge, demeanor, and eagerness to help us find exactly what we wanted was exceptional. We have a very busy schedule and Jordan even came in on his day off to help finalize the sale. His follow up to get additional accessories installed has been excellent. We were looking at 4 different vehicles but were always leaning towards the MDX. Jordan made sure we had all of the answers and that we were sompletely satisfied with our decision. The Sales Manager, Tony, was very helpful and courteous as was the Finance Manager, Woody. We will certainly recommend Acura North Scottsdale and specifically Jordan Crump. Buying a car has always been such a hassle, however, Jordan made it pleasant. Thank you. Dan Vincent / Terry Tucker More

Great job to the Acura team and especially working with Ed Jones. He is a laid back sales person and understood my situation. The thing that closed the deal was the no pressure approach. While I was on bus Ed Jones. He is a laid back sales person and understood my situation. The thing that closed the deal was the no pressure approach. While I was on business conference call, the team took care of all the paperwork and car preparation. It was a great car buying experience ... Yes, I actually believe it. Thanks for help and love driving the new car home. More

Mr. Jones provided exceptional service prior to and during the sale, making for an enjoyable experience that is typically unheard of. Ed Jones provided us with sufficient information up-front and prio during the sale, making for an enjoyable experience that is typically unheard of. Ed Jones provided us with sufficient information up-front and prior to coming-in so that we understood what we were embarking upon. My hat is off to Acura of North Scottsdale as their commitment to the customer is highly commendable - thank you Ed Jones and Acura of North Scottsdale. More

I just bought two cars from Jordan Crump at this dealership in the past two months because of how great the service was. Everyone was so helpful and never felt pushed into any decision. I highly rec dealership in the past two months because of how great the service was. Everyone was so helpful and never felt pushed into any decision. I highly recommend this dealership to anyone looking for a new car. More

Normally I dread visiting dealerships to purchase a car, the heavy hard hitting forceful approach. So what a surprise to visit Acura at north Scottsdale and find out how it should be done. This experience the heavy hard hitting forceful approach. So what a surprise to visit Acura at north Scottsdale and find out how it should be done. This experience was so refreshing, no hard sale, personal friendly service without being too pushy. Plamen the sales person knew everything about the car, all the features etc. We had the weekend to decide and went back and purchased a fantastic Acura TL which we love to bits! thank you. More

I could not recommend Chad Hansen more strongly based on my experiences thus far at Acura North Scottsdale. He is friendly, knowledgable, and incredibly thorough and prompt about responding to queries/call my experiences thus far at Acura North Scottsdale. He is friendly, knowledgable, and incredibly thorough and prompt about responding to queries/calls/emails. After multiple visits and conversations with Chad, I actually ended up finding the best deal for my MDX from another dealer...but the most impressive part of my experience was that Chad's service did not stop there. He invited me back to the property, walked my wife and I through all of the questions we had on setting up the new vehicle, and put us in touch with a service agent to use going forward. I would definitely consider going back to this dealer for my next purchase. More

I'am not one to complain but the the custmer care i recived in the service department today was unacceptable. The ammount of time it took to resolve my promble was outragouse. i have also placed many c recived in the service department today was unacceptable. The ammount of time it took to resolve my promble was outragouse. i have also placed many calls to the service department and no one picks up or returns my messages i will NOT be returning for futher issues with my vechile More