Acura North Scottsdale

I was searching for a dealership since many in AZ seem to struggle with customer service. Upon reaching out to Acura North Scottsdale, I connected with Bailey Hapke via email and phone. We communicated throu struggle with customer service. Upon reaching out to Acura North Scottsdale, I connected with Bailey Hapke via email and phone. We communicated through texts, and I believed we had established a trusted relationship. Subsequently, she introduced me to the finance manager, Mr. Trevor Guy. They created an impression that this was the best dealership until today. After receiving approval for an Acura, my husband test drove an SUV with Bailey and was impressed, feeling it was the right place for us. However, today, when discussing other options, they ceased responding to me. Bailey stopped communicating via text, Elle, the sales asset, didn't respond to my son, and Trevor, despite multiple emails, and a phone call directly to his desk, remained unresponsive. I've been dealing with this location since November, and their sudden lack of communication contradicts the care they initially portrayed. Upon emailing the GM, I received a generic response from Trevor, stating that their location does not want to proceed with my transaction. There was no phone call or explanation. I find their treatment of me and my family disappointing. As of now, I still haven't heard back from Bailey. I will never recommend this dealership to friends, family, or coworkers. It's advisable to avoid everyone I've mentioned and consider other options else where. More

I bought a used 2015 Santa Fe there. It had a bad shimmy on the freeway and after I had it a few days realized it was leaking oil all over my garage. Brandon Lee sold me the car. He was It had a bad shimmy on the freeway and after I had it a few days realized it was leaking oil all over my garage. Brandon Lee sold me the car. He was fine until I had a problem and left him messages and he never answered his phone and never got back to me. So I called his sales manager Caelen. Answered the phone right away. But the check had cleared and apparently the love was gone, he told me to bring it in but he said it was a used car and hoped I realized that and there were really no guarantees (well multi-point check but what exactly do they check and 3 month limited warranty but they don't say anything about the limited part). I really felt like he was using anything to get out of responsibility and felt kind of dirty after talking to him. So then Stephan from the service department called after a couple hours. I must say after that things got so much better, I was talking to a guy who wanted to solve problems and help me, not just scurry away. Took the car in, they fixed the leak no problem and rebalanced one of the front wheels which totally fixed the shimmy. So sales department zero stars, service department 5 stars, guess that averages out to 3 stars. More

Excellent service Last time I was in for routine oil Excellent service Last time I was in for routine oil change! Discovered it needed brake repair also I elected to wait. Summer, my representative Excellent service Last time I was in for routine oil change! Discovered it needed brake repair also I elected to wait. Summer, my representative informed me that after extensive wait that WRONG brake pads come in. Had been waiting 4 hours. So she offered me a loaner car so I could go home and pick up next day, She also comped My oil change for the inconvenience. And my car was ready next day Very Clean. When things go wrong, Summer will make it up to you. Will always go back back for all Service. More

What a great experience dealing with service consultant Matt Williams and Brandon, one of the service technicians. They were very professional, knowledgeable, and friendly. A Fuel Pump recall was performed Matt Williams and Brandon, one of the service technicians. They were very professional, knowledgeable, and friendly. A Fuel Pump recall was performed and a very difficult repair to the panoramic moon roof. Also helped to answer questions about operation of the vehicle. After a bad experience with one of the other local Acura dealers I could not have had a more pleasant experience thanks to Matt and Brandon. Acura Scottsdale is now my go to place for my RDX service. Couldn't be happier with them. More

I just had my RDX worked on at Acura North Scottsdale and am very impressed with my Service Advisor Steffan who went out of his way to accommodate me quickly and efficiently. He is professional, knowledgeab am very impressed with my Service Advisor Steffan who went out of his way to accommodate me quickly and efficiently. He is professional, knowledgeable, friendly and carefully explained the issues that needed to be taken care of. More

Excellent, Professional Dealership! Traded with Don Fisher on a Certified 2018 RDX. Was a pleasure working with Don, knowledgeable on the vehicle, and made the deal seamless and relaxed. Acura N. Sc Fisher on a Certified 2018 RDX. Was a pleasure working with Don, knowledgeable on the vehicle, and made the deal seamless and relaxed. Acura N. Scottsdale operates the way all dealerships should. High recommendations from a North Carolinian! More

Highly Recommend Needed a used car for our new 16 year old driver. Our salesperson, Shannon, was very professional, friendly, and helpful in finding the vehicle. She a Needed a used car for our new 16 year old driver. Our salesperson, Shannon, was very professional, friendly, and helpful in finding the vehicle. She and her GM fixed all of our requests to make this used vehicle as safe as possible for our daughter. Also enjoyed working with our finance person, Paul. More

Always a great experience working with Acura North Scottsdale! Ray Ryan is an amazing and knowledgeable salesman. This is my third transaction working with him and the Acura team at the dealership an Scottsdale! Ray Ryan is an amazing and knowledgeable salesman. This is my third transaction working with him and the Acura team at the dealership and each time is seamless, efficient and I always feel well cared for. Matthew as well was extremely helpful assisting in the purchase. You have definitely earned my loyalty and extremely happy to be an Acura owner! 5 stars in every category! More

I had a great experience at Acura North Scottsdale buying my 2019 Acura TLX. Ray Ryan was helpful & knowledgeable. Great atmosphere at this Dealership. No Pressure !! Matt ( Sls Mgr) & Paul in Finance were i my 2019 Acura TLX. Ray Ryan was helpful & knowledgeable. Great atmosphere at this Dealership. No Pressure !! Matt ( Sls Mgr) & Paul in Finance were involved in the process. The entire process went well. Would highly recommend. Thanks too all. Michael More

Service above and beyond 5 stars! Never experienced better service than I received from JD. Outstanding commitment to excellence and he was very understanding and listened to my concer Never experienced better service than I received from JD. Outstanding commitment to excellence and he was very understanding and listened to my concerns and addressed them all. More