Acura Highland Park - Service Center

Super friendly service department Easy to schedule and easy to get a quote over the phone. Provided loaner car for the day. Car was cleaned inside and out. Enjoyed working with Courtne Easy to schedule and easy to get a quote over the phone. Provided loaner car for the day. Car was cleaned inside and out. Enjoyed working with Courtney. More

Efficient, Courteous Service Efficient, Courteous A1 Service, took less than 45 min. Did some additional service I asked for. Started on time, ended on time. Three words more. Efficient, Courteous A1 Service, took less than 45 min. Did some additional service I asked for. Started on time, ended on time. Three words more. More

Follow up Fast friendly and professional. Fixed the problem with no hassle and minimal cost. Loaner car was great. Fast and efficient service with a smile. High Fast friendly and professional. Fixed the problem with no hassle and minimal cost. Loaner car was great. Fast and efficient service with a smile. Highly recommended. More

Great in take and process Your service rep did an excellent job in taking my car and speeding me on my way to my meeting, followed by doing a excellent job of seeing the needed Your service rep did an excellent job in taking my car and speeding me on my way to my meeting, followed by doing a excellent job of seeing the needed work was efficiently completed and getting my car back to me. More

Warranty issue Service department kept me informed throughout the week my car was in service. I never had to call to find out what was going on. Service department kept me informed throughout the week my car was in service. I never had to call to find out what was going on. More

Timely, explained everything and good attitude The best service experience I have had is with Fields Jeep. There a service advisor that is assigned to each customer and that relationship continues The best service experience I have had is with Fields Jeep. There a service advisor that is assigned to each customer and that relationship continues on for years. I always feel better understood and better cared for with this long term relationship. I feel very good with Pauly Acura service but just wanted to mention this experience with Fields Jeep. More

Friendly and trustworthy Great staff. Everyone was very polite and helpful. I trust Pauly service personnel for all of our car repairs. Fortunately, we have needed very few Great staff. Everyone was very polite and helpful. I trust Pauly service personnel for all of our car repairs. Fortunately, we have needed very few repairs other than routine maintenance. More

Excellent service The service advisors always listen to the customer concerns. Check in has always been easy. The service has always been excellent. Friendly employees The service advisors always listen to the customer concerns. Check in has always been easy. The service has always been excellent. Friendly employees and courteous. More

Always Good Service The Pauly Service department is always excellent. I purchased my 2016 RDX at a different dealership because the exact car I wanted was not available The Pauly Service department is always excellent. I purchased my 2016 RDX at a different dealership because the exact car I wanted was not available through Pauly (where I had purchased my previous RDX) but after one visit to the other Acura dealership service department, I was back at Pauly for service on my new RDX. I will be moving to the city soon but will continue to make the drive back to Pauly for service ... good guys, good service and I have been happy with them since 2010! More

Excellent service on recall issues. Made sure all the recall issues were done in 1 visit; made sure I had a great loaner while a part was ordered, and communicated well on timing of repa Made sure all the recall issues were done in 1 visit; made sure I had a great loaner while a part was ordered, and communicated well on timing of repair completion. More