Acura Highland Park - Service Center

I have been coming to this dealer for service for over 20 years. They do a great job. years. They do a great job. More

Dealerships are all as ys expensive, but Tommy is a kind and honest.man. He treats you like family and the rest of the staff is likewise. They may a bunch of people when you walk in, but once you get settle and honest.man. He treats you like family and the rest of the staff is likewise. They may a bunch of people when you walk in, but once you get settled in , you realize how special they are. More

I drive over an hour and go past other dealerships in order to service my car here. order to service my car here. More

I'm happy with the car service provided to me. The technician provided me enough detail on what is been done on the car service. The technician provided me enough detail on what is been done on the car service. More

Excellent mechanical work done on my car, customer experience with Tommy seemed rushed which makes him seem rude. experience with Tommy seemed rushed which makes him seem rude. More

I don’t write reviews so this will be meaningless. Service specialist was good ok Service specialist was good ok More

Service rep was thorough in his explanation and helpful. Very polite and professional. Would follow up with findings. Very polite and professional. Would follow up with findings. More

Great experience. Harry the service manager goes out his way to make customers happy Very professional and courteous Harry the service manager goes out his way to make customers happy Very professional and courteous More

Antim is the best. Takes great care of me and my TLX! Great communication, always answers all my questions Takes great care of me and my TLX! Great communication, always answers all my questions More

They were an hour late to pick up my car and did not notify my. I was told there was a glitch in the system and they would send someone immediately. 40 min later no one had shown up therefore i called a notify my. I was told there was a glitch in the system and they would send someone immediately. 40 min later no one had shown up therefore i called again and was sent to one person who could not help me and eventually antima who then told me it could be another 45 min because the car the crew had been driving back had broken down. Fortunately another team came by and took my car. Then once it was done I was told it would be sent in 15 min. This call was made at 4:00pm. I did not get my car back until 5:09pm. From the perspective of a working parent, this is incredibly frustrating. I structured my day for accurate timing of pick up. I then waited around for as long as I could for drop off thinking i would receive my car in the next 20-30 minutes. None of this worked out at all and left me stranded and frustrated at my home. There was no communication and for a very expensive service, not even an apology. I hope that your dealership can improve its process for the next time my car needs maintenance. Thank you. More