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Acura Highland Park
Highland Park, IL
433 Reviews
Welcome to the all-new Acura Highland Park! We are committed to providing the highest level of customer service as a proud member of the Murgado Automotive Group. Please reach out to our team with any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
By Type
Showing 433 reviews
May 17, 2010
Their service department is great. I took my TSX there for an oil change & clunking noise before driving to California. They caught an issue that another local dealership missed, actually showed me the pr for an oil change & clunking noise before driving to California. They caught an issue that another local dealership missed, actually showed me the problem under my car, maintained awesome communication throughout the process, and completed the work in a reasonable period of time. On a nitpicky note, however, their customer waiting area is a little bland and I had ONE experience with an employee (out of about 4 visits) that was not worthy of 5 stars. Overall, as I said, they're great! I never write reviews, but after a horrible experience with a dealer where I live now I wanted to reward them on a job well done with this little shout out. More
by amarachs2innes
Employees Worked With
the service department
March 07, 2010
Arrogant sale man. I was there to view their CPO vehicles and was passed off to their CPO sales guy who was sitting at his computer facing away from me. He didn't even acknowledge that I was there vehicles and was passed off to their CPO sales guy who was sitting at his computer facing away from me. He didn't even acknowledge that I was there and thought it was more important to have me wait 10 minutes rather than stop playing around on the internet -- he didn't even bother to give me a quick "I'll be with you in a minute". When he finally did finish whatever it was he was doing, he greeted me rudely as if I was interrupting and bothering him. Word of advice for the sales guy -- don't screw up the first impression -- especially when you're trying to earn my money. When I told him I wanted to see the CPOs, he decided it was better to show me the 2010 cars -- like it was too much trouble to throw on a jacket and take me out doors to show me what I was there to look at. No eye contact, a dismissive, don't bother me style... needless to say, they'll never get my sale. More
by chitownguy
Employees Worked With
Can't remember - It was the CPO guy
January 30, 2010
It is so difficult to find a dealership that isn't sleasy and untrustable. I love my car and the service is great. I see Matt from time to time at Starbucks... a really nice guy. Very impressed. Also, ev and untrustable. I love my car and the service is great. I see Matt from time to time at Starbucks... a really nice guy. Very impressed. Also, every time you walk in, they are nice and attentive. Something else is that when needed, a loaner is free and your choice! It is too bad that Acura doesn't make a car that I want! I love the reliability and service... but not the cars! I really don't want to leave the dealership. I would recommend Pauly to anyone! More
by twestrich
Employees Worked With
Matt Katz
