Acura Highland Park

Sales and Service Goes Beyond. Have been buying Acura's from Pauly Acura for well over 10 years. First time for a pre-owned vehicle. My experience with both Sales and Service coul Have been buying Acura's from Pauly Acura for well over 10 years. First time for a pre-owned vehicle. My experience with both Sales and Service could not be better. Always there when you need them. Pauly Acura is top notch in both categories. Fair prices and always concerned for my needs. More

Great experience Ivan was very helpful and really knew the vehicle. He was able to answer all of our questions and we feel we got a good price. Ivan was very helpful and really knew the vehicle. He was able to answer all of our questions and we feel we got a good price. More

Thank you Pauly Acura! Had a great experience with Senior sales consultant Mr. Branko Uzelac. He was able to get me the price I wanted for my new RDX with a good trade-in pr Had a great experience with Senior sales consultant Mr. Branko Uzelac. He was able to get me the price I wanted for my new RDX with a good trade-in price for my BMW X5. He also spent an ample amount of time showing me all the bells and whistles associated with my new car. I would recommend! A+ More

Great Service I purchased my 2002 Acura MDX from Pauly Acura in 2002. I have taken it back to them for service for all these years. The service department is alwa I purchased my 2002 Acura MDX from Pauly Acura in 2002. I have taken it back to them for service for all these years. The service department is always very friendly and honest. The fact I can get a loaner if it is a lengthier service is terrific. I can always get an appointment when I want it. My car is 12 years old with 183,700 miles on it an is running great thanks to Pauly Acura. More

Excellent I recently purchased a vehicle from Pauly Acura. Hunt Hamill was my salesman. All of the credit for this positive review belongs to Hunt. Hunt Hami I recently purchased a vehicle from Pauly Acura. Hunt Hamill was my salesman. All of the credit for this positive review belongs to Hunt. Hunt Hamill had the most comprehensive product knowledge of any car salesman I have ever met. Hunt was very thorough, straightforward, and patient throughout my time at the dealership without being pushy or obnoxious. Many larger organizations end up being reviewed by the impression customers get from their face to face experience with whatever employee they first encounter when they walk in the door. Pauly Acura is lucky to have Hunt Hamill as a representative. Hunt is an exemplary salesman and could not have done a better job. I will not hesitate to recommend Pauly Acura and Hunt Hamill to any friends or family. More

Fast, friendly, convenient, but issues with Acura's warranty I contacted Pauly to replace a battery on short notice. They took me the same morning and finished the job within an hour. The issue that bothers m I contacted Pauly to replace a battery on short notice. They took me the same morning and finished the job within an hour. The issue that bothers me is that I own a 2009 TSX and had replaced the original battery 1-1/2 years ago under warranty (work done @ McGrath downtown). So naturally I was surprised to have to replace the battery again so soon. I was told that the current battery is not covered under warranty and paid for the new one, which incidentally, comes with a 100 month warranty. My concern is why the original replacement battery died so soon and wasn't covered. Did McGrath use a bad battery 1-1/2 years ago? Aren't the Acura approved parts all covered by warranty? I understand that there may be a bad battery here or there, so then why not stand behind it? Overall I am very pleased with Pauly's quick service and prices but am concerned with the need to replace the battery so soon. By the way the people at Pauly are nicer than at McGrath downtown. More

Great Service I always receive great service on my Acura. The department is always very clean. The Mgr & Tech are very polite, patient, professional, helpful & a pl I always receive great service on my Acura. The department is always very clean. The Mgr & Tech are very polite, patient, professional, helpful & a pleasure to deal with. Over the years I have bought 5 new Acura from this dealership & besides fair prices the service has always been outstanding. More

Great Service at Pauly Acura I receive great customer service on my RDX every time I take it in for routine checks from the Pauly service department. The manager, Roger, is very I receive great customer service on my RDX every time I take it in for routine checks from the Pauly service department. The manager, Roger, is very polite and professional. I have never used a dealership for routine or other types of maintenance, but I won't hesitate to come here in the future. I was promised and received a loaner, my appointment time was honored to the minute and the car was ready when promised. More

Bad Buying Experience We bought and MDX there earlier this year and they pulled last minute tricks on them. Great cars but they cannot be trusted. They provided additiona We bought and MDX there earlier this year and they pulled last minute tricks on them. Great cars but they cannot be trusted. They provided additional information at the last minute and then put on the heavy sales technique. I do love my car but would advise people to go to a different dealer. These guys will pull whatever tricks they can. Their is a reason they have not invested in a new building as they know their time is limited. More

Great service There were some scratches on my new Acura TL navigation screen. I called the service about this and they replaced it with no issues. Thanks to them! There were some scratches on my new Acura TL navigation screen. I called the service about this and they replaced it with no issues. Thanks to them! More