Acura Highland Park

Excellent Service Service time was shorter than originally indicated and price was less than estimate...needless to say, I was very satisfied. This was my first servic Service time was shorter than originally indicated and price was less than estimate...needless to say, I was very satisfied. This was my first servicing appt and I was pleasantly surprised. My previous Acura RDX was purchased and serviced at another dealership and there were always "issues" re repair pricing and what I felt were unnecessary charges. I was surprised by the service person's knowledge and low key approach.. I didn't feel "up marketed" re additional repairs and was happy with the detailed repair sheet I received More

Excellent Knowledgable people quick decisions excellent product selection. Branko really knows the products. Mike and Branko understand who their customers are Knowledgable people quick decisions excellent product selection. Branko really knows the products. Mike and Branko understand who their customers are and tailor the experience to fit he needs. More

Fantastic service! We have consistently received outstanding service and customer support from this dealership! I called on Sat AM for a prob w the AC on my son's MDX (n We have consistently received outstanding service and customer support from this dealership! I called on Sat AM for a prob w the AC on my son's MDX (needed it fixed that day because he was leaving for school). They got us right in and took great care of our car! More

Highly Recommend I have owned Acura's for the past 20 years and my first time buying at Pauly Acura. I was highly impressed with my salesperson, Hunter, and his profe I have owned Acura's for the past 20 years and my first time buying at Pauly Acura. I was highly impressed with my salesperson, Hunter, and his professionalism. He was not a high pressured salesperson that I found at other dealerships for other type of cars. I highly recommend purchasing a car from Pauly Acura in Highland Park, IL. More

Sales and Service Goes Beyond. Have been buying Acura's from Pauly Acura for well over 10 years. First time for a pre-owned vehicle. My experience with both Sales and Service coul Have been buying Acura's from Pauly Acura for well over 10 years. First time for a pre-owned vehicle. My experience with both Sales and Service could not be better. Always there when you need them. Pauly Acura is top notch in both categories. Fair prices and always concerned for my needs. More

Great experience Ivan was very helpful and really knew the vehicle. He was able to answer all of our questions and we feel we got a good price. Ivan was very helpful and really knew the vehicle. He was able to answer all of our questions and we feel we got a good price. More

Thank you Pauly Acura! Had a great experience with Senior sales consultant Mr. Branko Uzelac. He was able to get me the price I wanted for my new RDX with a good trade-in pr Had a great experience with Senior sales consultant Mr. Branko Uzelac. He was able to get me the price I wanted for my new RDX with a good trade-in price for my BMW X5. He also spent an ample amount of time showing me all the bells and whistles associated with my new car. I would recommend! A+ More

Great Service I purchased my 2002 Acura MDX from Pauly Acura in 2002. I have taken it back to them for service for all these years. The service department is alwa I purchased my 2002 Acura MDX from Pauly Acura in 2002. I have taken it back to them for service for all these years. The service department is always very friendly and honest. The fact I can get a loaner if it is a lengthier service is terrific. I can always get an appointment when I want it. My car is 12 years old with 183,700 miles on it an is running great thanks to Pauly Acura. More

Excellent I recently purchased a vehicle from Pauly Acura. Hunt Hamill was my salesman. All of the credit for this positive review belongs to Hunt. Hunt Hami I recently purchased a vehicle from Pauly Acura. Hunt Hamill was my salesman. All of the credit for this positive review belongs to Hunt. Hunt Hamill had the most comprehensive product knowledge of any car salesman I have ever met. Hunt was very thorough, straightforward, and patient throughout my time at the dealership without being pushy or obnoxious. Many larger organizations end up being reviewed by the impression customers get from their face to face experience with whatever employee they first encounter when they walk in the door. Pauly Acura is lucky to have Hunt Hamill as a representative. Hunt is an exemplary salesman and could not have done a better job. I will not hesitate to recommend Pauly Acura and Hunt Hamill to any friends or family. More

Fast, friendly, convenient, but issues with Acura's warranty I contacted Pauly to replace a battery on short notice. They took me the same morning and finished the job within an hour. The issue that bothers m I contacted Pauly to replace a battery on short notice. They took me the same morning and finished the job within an hour. The issue that bothers me is that I own a 2009 TSX and had replaced the original battery 1-1/2 years ago under warranty (work done @ McGrath downtown). So naturally I was surprised to have to replace the battery again so soon. I was told that the current battery is not covered under warranty and paid for the new one, which incidentally, comes with a 100 month warranty. My concern is why the original replacement battery died so soon and wasn't covered. Did McGrath use a bad battery 1-1/2 years ago? Aren't the Acura approved parts all covered by warranty? I understand that there may be a bad battery here or there, so then why not stand behind it? Overall I am very pleased with Pauly's quick service and prices but am concerned with the need to replace the battery so soon. By the way the people at Pauly are nicer than at McGrath downtown. More