Acura Highland Park

First class shop I just wanted to give a "shout out" to the folks at Pauly Acura - my wife has been a customer of theirs for 20 years and finally converted me (after t I just wanted to give a "shout out" to the folks at Pauly Acura - my wife has been a customer of theirs for 20 years and finally converted me (after talking about how wonderful this dealership was). She has always loved the service department - led by Roger Blanton - and the sales people were friendly too. We worked with Dimitri, Ivan and Mike who gave us a good deal and were very helpful in explaining the features of my new car. I have a feeling I'm going to be a Pauly customer for at least 20 years too. More

Great in take and process Your service rep did an excellent job in taking my car and speeding me on my way to my meeting, followed by doing a excellent job of seeing the needed Your service rep did an excellent job in taking my car and speeding me on my way to my meeting, followed by doing a excellent job of seeing the needed work was efficiently completed and getting my car back to me. More

Quick and painless lease The best experience I've had at a dealership in a very long time. After multiple visits to various dealerxxxxs, Pauly Acura has renewed my faith in cl The best experience I've had at a dealership in a very long time. After multiple visits to various dealerxxxxs, Pauly Acura has renewed my faith in classic no BS car sales. We had turned our 2015 Acura MDX in for a 2017 MDX, same model and trim level with no difference in price on our lease. Where other dealerships were trying to get us for $200-$300 more on the same lease, Bob at Pauly Acura got us at the same price in and out at under 1.5hrs. Do not hesitate to come into this dealershi! Where other dealerships fai, Pauly Acura will succeed. l Will continue to be a loyal customer to Pauly Acura for years to come! More

Leased my car for the second time. They made it so easy I leased the car, so the questions below do not apply. Branko spent all the time we needed to learn the new features of our car. Had our old paper w I leased the car, so the questions below do not apply. Branko spent all the time we needed to learn the new features of our car. Had our old paper work which reduced application time. Frank was great with the credit and pricing and carrying over miles. They are a friendly great dealership who make you feel special. Highly recommend them. More

Warranty issue Service department kept me informed throughout the week my car was in service. I never had to call to find out what was going on. Service department kept me informed throughout the week my car was in service. I never had to call to find out what was going on. More

Timely, explained everything and good attitude The best service experience I have had is with Fields Jeep. There a service advisor that is assigned to each customer and that relationship continues The best service experience I have had is with Fields Jeep. There a service advisor that is assigned to each customer and that relationship continues on for years. I always feel better understood and better cared for with this long term relationship. I feel very good with Pauly Acura service but just wanted to mention this experience with Fields Jeep. More

Friendly and trustworthy Great staff. Everyone was very polite and helpful. I trust Pauly service personnel for all of our car repairs. Fortunately, we have needed very few Great staff. Everyone was very polite and helpful. I trust Pauly service personnel for all of our car repairs. Fortunately, we have needed very few repairs other than routine maintenance. More

Excellent service The service advisors always listen to the customer concerns. Check in has always been easy. The service has always been excellent. Friendly employees The service advisors always listen to the customer concerns. Check in has always been easy. The service has always been excellent. Friendly employees and courteous. More

Always Good Service The Pauly Service department is always excellent. I purchased my 2016 RDX at a different dealership because the exact car I wanted was not available The Pauly Service department is always excellent. I purchased my 2016 RDX at a different dealership because the exact car I wanted was not available through Pauly (where I had purchased my previous RDX) but after one visit to the other Acura dealership service department, I was back at Pauly for service on my new RDX. I will be moving to the city soon but will continue to make the drive back to Pauly for service ... good guys, good service and I have been happy with them since 2010! More

Excellent service on recall issues. Made sure all the recall issues were done in 1 visit; made sure I had a great loaner while a part was ordered, and communicated well on timing of repa Made sure all the recall issues were done in 1 visit; made sure I had a great loaner while a part was ordered, and communicated well on timing of repair completion. More