Acura Highland Park

My service seemed very expensive compared to prices in the passed. I waited three hours for my car which I found unacceptable. I should have been offered a loaner and gone home. Tommy was extremely n the passed. I waited three hours for my car which I found unacceptable. I should have been offered a loaner and gone home. Tommy was extremely nice and helpful. Best part of the service. More

Bad experience. We are a new customer and they didn't honor service quote given over phone or 8 30 am appointment to work on tire. They didn't commence work until h We are a new customer and they didn't honor service quote given over phone or 8 30 am appointment to work on tire. They didn't commence work until hours later and car was not ready very end of day More

Everyone at Acura Highland Park was very helpful and friendly. The dealership was clean and so conveniently located! friendly. The dealership was clean and so conveniently located! More

Tommy was great to deal with. Thanks for the easy scheduling and large waiting area upstairs to work in. Thanks for the easy scheduling and large waiting area upstairs to work in. More

Thank you to Perry for making our car buying experience great! He very attentive and extremely polite. I appreciate the hard work to make this a hassle free experience. Grateful I know have a concierge tha great! He very attentive and extremely polite. I appreciate the hard work to make this a hassle free experience. Grateful I know have a concierge that I can reach out to for my car servicing needs! More

Pouria was fast and attentive, really made the purchasing experience painless. Highly recommended and would definitely do business with this dealership again. experience painless. Highly recommended and would definitely do business with this dealership again. More

Kept the process clean and simple. Easy to work with. Would recommend to anyone looking for a vehicle. Easy to work with. Would recommend to anyone looking for a vehicle. More

“I had a great experience at Acura Highland Park while purchasing my new car! The staff was incredibly friendly, and Perry, my salesperson, went above and beyond to make sure I understood all my options purchasing my new car! The staff was incredibly friendly, and Perry, my salesperson, went above and beyond to make sure I understood all my options without any pressure. He was very patient and answered all my questions. The pricing was fair and transparent, and the financing process was quick and easy. Overall, I couldn’t be happier with my purchase. I highly recommend Acura Highland Park to anyone looking for a hassle-free car buying experience!” More

I had significant service work on multiple cars and can only say that Tommy is the best advisor I've come across in many years. Very few dealership service departments truly take care of customers in our d only say that Tommy is the best advisor I've come across in many years. Very few dealership service departments truly take care of customers in our day and age. It is worth driving an hour to get work done here. More

Purchased the car earlier today. The sales person was really nice young guy really didn’t have too many issues working with him. I was grateful to not be dealing with sleazy car sale The sales person was really nice young guy really didn’t have too many issues working with him. I was grateful to not be dealing with sleazy car salesman, even though he was a younger sales rep and had to ask a lot of questions. I Drove the car off the lot at 1130 went to my dad’s house (who is a mechanic )to show him my new car. In the sunlight he noticed a dent in the car and said it seems like they had tried to fix it bc it had these smaller bubbles. Mind you it had only been about an hour and a half after driving off the lot. I had only parked the car one time in a spot where there was no way for anything to hit my new car on that side. When I called the dealership to tell them about this (obviously I was upset). The sales person called me back and said that they weren’t intentionally trying to deceive me but if I didn’t notice it was my fault. The other sales manager called me and angrily told me that the dent did not exist before I left the lot. Remember It has only been about an hour and a half! So They sold me the car knowing that was there was damage-and did not want to do anything about it. Also the day before when I went to go look at the car the sales rep told me that someone flew out from Texas to look at the car and ultimately chose not to purchase it because the dealership refused to discount it a small amount of money…. Which seemed odd, but I didn’t press further… now I’m realizing that that person must’ve seen the damage and must have asked for a discount and the dealership didnt do anything so they just sold it to me with the damage without me noticing and I think that’s really shady business practices. The damage was on the passenger door. Also, just the denial of there being any damage before I left the dealership when I drove about an hour home and the car had only been parked for about 30 minutes . Do not trust these people. More