Acura Highland Park

Great service every time I live in Round Lake and Have been coming to this location for 11+ years and have only received great customer service. Everyone in the service depar I live in Round Lake and Have been coming to this location for 11+ years and have only received great customer service. Everyone in the service department is friendly, knowledgeable and they are never pushy. service is always completed at a timely manner. More

corrected a repair issue Fast, friendly service. No upsells like the mega high fidelity dealerships. I don't need gourmet ice cream. I need my car serviced properly. That's Fast, friendly service. No upsells like the mega high fidelity dealerships. I don't need gourmet ice cream. I need my car serviced properly. That's what I get at Pauly. More

Great Courteous Service Very happy with the quality of service and way I get treated at Pauly. This is our fourth car from them. We couldn't be happier. Very happy with the quality of service and way I get treated at Pauly. This is our fourth car from them. We couldn't be happier. More

Pleasant service experience- My car is running fine since I had service done. I was treated very respectfully. I waited while my car was worked on, and the wait time was very reas My car is running fine since I had service done. I was treated very respectfully. I waited while my car was worked on, and the wait time was very reasonable. Thank you. More

Top quality service My family has been customers for more than 20 years. We are always treated well and when provided time estimates for waiting, they have always been r My family has been customers for more than 20 years. We are always treated well and when provided time estimates for waiting, they have always been reliable/accurate. More

Always a pleasure. These guys have been taking care of my cars since 2004, and I've always been pleased. Because of the great service, my son even drives out from the c These guys have been taking care of my cars since 2004, and I've always been pleased. Because of the great service, my son even drives out from the city to have his MDX serviced at Pauly. More

Service is always prompt, correct and courteous. I’ve been a customer for about 20 years. Roger and Jim are top notch and friendly. They are honest and very easy to deal with. I’ve been a customer for about 20 years. Roger and Jim are top notch and friendly. They are honest and very easy to deal with. More

Perfect Service Prior to going on a road trip for the Memorial Holiday Day weekend I brought our RDX in to be checked out completely including, oil, tires, brakes, et Prior to going on a road trip for the Memorial Holiday Day weekend I brought our RDX in to be checked out completely including, oil, tires, brakes, etc. Roger took care of us and checked all of the above and we had to replace the brakes, which would take several hours. I had an appointment in Chicago and could not wait, so without me even asking, Roger gave us a loaner of a new RDX and I came back a few hours later to collect my car. The car is now perfect and they even washed it!!! These folks at Pauly are so customer focused I find it refreshing in today's times to receive such personal service... More

Service I was satisfied with the service I received Wait time was acceptable Friendly Everything was explained prior service I have nothing negative I was satisfied with the service I received Wait time was acceptable Friendly Everything was explained prior service I have nothing negative to say Everyone was treated in a timely manner More

Quick, efficient and helpful Very quick fix, under warranty. Dealer offered a loaner but was not needed. Fixed within promised timeline. Friendly and courteous. Car was under Very quick fix, under warranty. Dealer offered a loaner but was not needed. Fixed within promised timeline. Friendly and courteous. Car was under warranty so can’t comment on price. More