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Acura Highland Park

Highland Park, IL

Overview
Employees
Reviews
Vehicles
4.3
498 Reviews
Welcome to the all-new Acura Highland Park! We are committed to providing the highest level of customer service as a proud member of the Murgado Automotive Group. Please reach out to our team with any questions.
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2699 Skokie Valley Rd

Highland Park, IL

60035

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Showing 498 reviews

June 03, 2025

Tommy was amazing and very customer oriented! I am a little surprised by the overall service experience given the quality of cars sold. More

by FABES371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 02, 2025

I have an aged car. One of the thin piece was broken when in service. They helped find the parts from another dealer in the same day to finish the service. Awesome! More

by CFKANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2025

Great service , very professional, friendly and communicative. Clearly cares about the customer and providing the highest level of service More

by afmikati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

Acura Highland Park responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

May 29, 2025

Great Timely, professional, on time and was thorough with my feedback and reporting back. Thank you More

by SETH.FRANKENTHAL
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tomy Lazzar
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May 30, 2025 -

Acura Highland Park responded

Thanks, Seth! We appreciate the kind words and are glad everything was timely and professional.

May 29, 2025

They are all good. They explain to me about that how long it will take to repair the recall. They take care about on time. . I can move to on my schedule More

by CHONGANDSUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service advisor:1112 ANTIM PATEL
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May 30, 2025 -

Acura Highland Park responded

Thanks for the feedback! We're glad the team kept you informed and on schedule while handling the recall.

May 27, 2025

Excellent service, outstanding personnel, bottom line …. They get the job done! Highland Park Acura is Highly recommended More

by LTJOEEBRO74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Acura Highland Park responded

Thank you! We appreciate the recommendation and are glad the team delivered excellent service.

May 26, 2025

I have never been more surprised by how awful of service that Omar provided my family when trying to get a new car. He was completely dishonest and unprofessional throughout the entire process and kept on t More

by l
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Omar Soto
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Acura Highland Park responded

We're sorry to hear about your experience and regret that your interaction didn’t reflect the level of honesty and professionalism we expect from our team. Your feedback has been shared internally so we can address it appropriately. We appreciate you bringing this to our attention.

May 23, 2025

Antim and Jim are great! So far all my appointments have been pleasant experiences. Only comment would be on cleanliness of my interior. Upon return More

by kristy.p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antim Patel
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May 27, 2025 -

Acura Highland Park responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

May 21, 2025

Good service and timely calls. All was great. Jim did a great job explaining what needed to be done. More

by MICHAELEBECKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Acura Highland Park responded

Thank you! We're glad everything went smoothly and that Jim kept you well-informed throughout the process. We appreciate your kind words and look forward to helping you again!

May 15, 2025

Dealerships are all as ys expensive, but Tommy is a kind and honest.man. He treats you like family and the rest of the staff is likewise. They may a bunch of people when you walk in, but once you get settle More

by TBONE3302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrin Kick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Baintan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Kokkalis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Bryk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Acura Highland Park responded

Thanks for the heartfelt review! We're glad Tommy and the team made you feel like family—that’s what we’re all about. We know dealerships can feel pricey, but we’re committed to earning your trust with honest, caring service. We hope to serve you again soon!

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