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Acura Columbus - Service Center

Dublin, OH

4.9
1,251 Reviews

1,251 Reviews of Acura Columbus - Service Center

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August 21, 2023

Service was schedule but parts had to be ordered so car wasn’t fixed. Problem was described at the time of scheduling - so it would have been good to have a heads up that parts may not be available More

by A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry LaWarre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Acura Columbus responded

Hi - I apologize! I wish I could learn who you are so I could follow up personally. I am glad that it appears that Jerry was able to assist. I’d really like to talk to you about Jami because she is so wonderful for us and I care about her and want to make sure you and Jami can work this out. Not sure if you gave her 1 star because the parts were not available or if it was something else. I don’t want her to get dinged for a parts shortage issue. Nonetheless, thanks for the opportunity to help and I hope you have a great day. - John Connelly Owner/Acura Columbus 614-763-2101 Johnconnelly@acuracolumbus.com

August 21, 2023

So professional! The valet service is a Lifesaver! I have never had one issue with this dealer. Highly recommend! More

by susmaxwe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Nader
Aug 24, 2023 -

Acura Columbus responded

Thanks for the recommendation! We appreciate your trust and I am glad you liked the valet! Thanks, John Connelly Owner/Acura Columbus

August 18, 2023

Fast and efficient service department. Comprehensive report provided indicating multi-point inspection results highlighting necessary issues. More

by mark.e.mcnelis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2023 -

Acura Columbus responded

I am glad you liked the MPi report! Thank you very much! - John Connelly Owner/Acura Columbus

August 18, 2023

I consistently receive excellent service for my two vehicles. My service manager, Zach Zeune, provides quick and detailed communications about the service and any issues noted. I couldn’t be happier wi More

by Seversj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2023 -

Acura Columbus responded

Thank you 2x over!! Communication is the key to a successful relationship and I am very happy that Zach has been able to help. - John Connelly Owner/Acura Columbus

August 18, 2023

Bought my car here and have been continuously coming back for their great service department More

by francinetaylor811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2023 -

Acura Columbus responded

Thanks for trusting us to help! Very nice and greatly appreciated! - John Connelly Owner/Acura Columbus

August 17, 2023

Service department is outstanding. Special thanks to Todd Skidmore and his service technicians. Than you! More

by LANKAJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2023 -

Acura Columbus responded

Very nice! Thank you very much. - John Connelly Owner/Acura Columbus

August 17, 2023

I have been a Acura customer since 2005 and have always had a good experience at Acura of Columbus. More

by Bob Walter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2023 -

Acura Columbus responded

Thanks for trusting us the last 18 years! It is greatly appreciated. - John Connelly Owner/Acura Columbus

August 16, 2023

Todd was very helpful and very nice. I felt very comfortable and welcomed when I pulled into the lot and when I entered the building. More

by Nigeria_Chatman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Acura Columbus responded

Excellent! So glad to read this. Thank you so much. - John Connelly Owner/Acura Columbus

August 16, 2023

Always a pleasure to work with Acura of Columbus! Great that they have loyal workers who I have gotten to know over the years! I would like to think they are treated and paid well! More

by seecindybike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Acura Columbus responded

Very fortunate to have the team stick together for many years! Thanks for sticking with us also! - John Connelly Owner/Acura Columbus

August 16, 2023

Service department was outstanding with my late model RDX. Getting the video review is very helpful. More

by jillian.2000anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Acura Columbus responded

Glad you liked the video! Thanks for the opportunity. - John Connelly Owner/Acura Columbus

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