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Acura Columbus - Service Center

Dublin, OH

4.9
1,258 Reviews
Call Service Center (614) 502-5463

1,258 Reviews of Acura Columbus - Service Center

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August 25, 2023

This would be a 5 star review if we could please get our key fob that we ordered in May of 2023. We are considering never buying another Acura because of this. More

by Veronicagroff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2023 -

Acura Columbus responded

Thanks for the note — and I am glad Clay was able to earn 5 stars for you. Believe me, we are doing all we can to get a hold of this key fob for you. It is back ordered and even though I’d love to fix all the parts shortages in the United States, I am still working on it. If I could get the ear of the ruler of the key fob parts supply chain, I’d do it to get you squared away. I just googled “key fob backordered” and literally the first three articles were on Hyundai, Toyota and then BMW customers having delays in getting a key fob. I hope you have a pleasant weekend and you will be the first to know when we get in the key fob that you want. - John Connelly Owner/Acura Columbus

Aug 26, 2023 -

Veronicagroff responded

A VIABLE OPTION IS FOR HONDA AND ACURA TO ALLOW OTHERS TO PROGRAM THE FOB. THIS IS A CONTROL ISSUE THAT IS SERIOUSLY HURTING YOUR CUSTOMER BASE. WE ARE LOYAL ACURA CUSTOMERS THAT ARE VERY UNHAPPY WITH YOU.

Aug 26, 2023 -

Veronicagroff responded

Please help me understand what Acura would do if something happened to our remaining fob?

Aug 26, 2023 -

Veronicagroff responded

We would like to have the emergency key ready when we come for service on September 8. We have talked with multiple dealerships in Ohio and also in other states. We have never been offered this option. I would like to know if you are an actual person or an automated response system.

Aug 26, 2023 -

Acura Columbus responded

This is me - John Connelly, the owner of Acura Columbus - I wrote you at 1:36 yesterday, 8:02am today, 10:29am today and now at 11:17am. I am the same guy that is always available to try to help — you can see me and all of my contact info on our website or on emails sent while purchasing a car or getting service. Johnconnelly@acuracolumbus.com, 614-763-2101 direct office phone, 614-761-1222 direct text. Call and/or text me right now if you like. Also you can find me on Linked In and our company is on Instagram, Facebook, X, etc. Or simply google “John Connelly acura”. Sounds good for the 8th, I will get it set up for you. - John

Aug 26, 2023 -

Veronicagroff responded

Thank you

August 24, 2023

Todd Skidmore did a great job. He keep me informed and gave good explanations to what was done in my service. More

by charliek52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2023 -

Acura Columbus responded

Very nice — great to read about Todd! I am glad that all went well. Thanks, John Connelly Owner/Acura Columbus

August 24, 2023

Purchasing the car was great! The Service department is well organized and operates very efficiently More

by stachowicz
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2023 -

Acura Columbus responded

Good news! Thank you very much for trusting us! - John Connelly Owner/Acura Columbus

August 24, 2023

Would have higher rating with larger inventory compared to other dealers. Like the location but go to other dealer for inventory. More

by lbcounts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Nader
Report | Print
Aug 30, 2023 -

Acura Columbus responded

Hi Mr. Counts, Please come to us! Looking at our new car inventory as of this week and it is the largest in Ohio. Let us know what Acura best fits your needs when you want something new or newer and we will work to make it happen! Thanks for using our valet service and your 5 stars for Terry! - John Connelly Owner/Acura Columbus

August 24, 2023

The service staff was very cordial and responsive to my needs. The shuttle service to work was very convenient. More

by Brugg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2023 -

Acura Columbus responded

Very nice to read about the shuttle — thanks for trusting us to work on your car! Thanks, John Connelly Owner/Acura Columbus

August 23, 2023

The service & friendliness of all staff is SO appreciated!! We have been loyal Acura customers for quite awhile now & look forward to continued business!! Thank you More

by S Rund
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2023 -

Acura Columbus responded

We look forward to it also! Thanks for trusting us. Thanks, John Connelly Owner/Acura Columbus

August 21, 2023

So professional! The valet service is a Lifesaver! I have never had one issue with this dealer. Highly recommend! More

by susmaxwe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Nader
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Aug 24, 2023 -

Acura Columbus responded

Thanks for the recommendation! We appreciate your trust and I am glad you liked the valet! Thanks, John Connelly Owner/Acura Columbus

August 21, 2023

Love the concierge service. It saved me lots of time and planning. I would use it again. More

by Jon.dewey10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2023 -

Acura Columbus responded

I love the valet service also! I am glad you liked it. Thanks, John Connelly Owner/Acura Columbus

August 21, 2023

Service was schedule but parts had to be ordered so car wasn’t fixed. Problem was described at the time of scheduling - so it would have been good to have a heads up that parts may not be available More

by A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry LaWarre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Acura Columbus responded

Hi - I apologize! I wish I could learn who you are so I could follow up personally. I am glad that it appears that Jerry was able to assist. I’d really like to talk to you about Jami because she is so wonderful for us and I care about her and want to make sure you and Jami can work this out. Not sure if you gave her 1 star because the parts were not available or if it was something else. I don’t want her to get dinged for a parts shortage issue. Nonetheless, thanks for the opportunity to help and I hope you have a great day. - John Connelly Owner/Acura Columbus 614-763-2101 Johnconnelly@acuracolumbus.com

August 18, 2023

Fast and efficient service department. Comprehensive report provided indicating multi-point inspection results highlighting necessary issues. More

by mark.e.mcnelis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2023 -

Acura Columbus responded

I am glad you liked the MPi report! Thank you very much! - John Connelly Owner/Acura Columbus

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