Acura Columbus - Service Center

Service Department I have had routine service performed numerous times at the dealership. Every time the work is done at or under the time stated for completion. This I have had routine service performed numerous times at the dealership. Every time the work is done at or under the time stated for completion. This really helps plan out your day. More

Fixed My Door Handle for Free I was in Canada a few weeks ago and my drivers' side door handle would not pull open the door event though it was unlocked :-( On my drive back to Ohi I was in Canada a few weeks ago and my drivers' side door handle would not pull open the door event though it was unlocked :-( On my drive back to Ohio I called Acura Columbus and they told me to bring it in the very next day so they could take a look. When I arrived in the morning they already had a rental car waiting for me as they had already checked and a part that they might need would not arrive until the next day. When the part did not arrive the next day, Todd asked me to keep the rental and when I returned he said that there was no charge for anything given the wait! Super Super Nice folks to work with! More

Check a low air tire A little disappointed. All staff were very accommodating and nice and facilities are fine. Since I have hazard warranty I had the tire looked at and a A little disappointed. All staff were very accommodating and nice and facilities are fine. Since I have hazard warranty I had the tire looked at and a bad bead caused need for remounting (not covered by warranty). But it was a little ridiculous that even though I had an appointment, a tire remounting was a three hour experience. More

Excellent service on a battery replacement My battery died and a driver was sent to jump the vehicle. I went to the service center where the battery was checked and replaced quickly. The serv My battery died and a driver was sent to jump the vehicle. I went to the service center where the battery was checked and replaced quickly. The service and professionalism of the employees is consistent and always top-notch. I was in and out in far less than an hour, even without an appointment. Thank you! More

Professional, honest & friendly This is only my second service visit at Acura Columbus. I was once again extremely impressed with the professionalism, honesty and friendly atmosph This is only my second service visit at Acura Columbus. I was once again extremely impressed with the professionalism, honesty and friendly atmosphere. The entire staff, from check-in to check out, seemed genuinely engaged in their work and happy to be of service -- very rare. Todd Skidmore is excellent at his job. More

Everything aspect was well thought out, implemented perfectl Every staff member was exceeding well trained,loved the two lounges. Was able to work in the quiet one and got more done than I would have at work. Ve Every staff member was exceeding well trained,loved the two lounges. Was able to work in the quiet one and got more done than I would have at work. Very professional. Have already told others how great the experience was for me. They even washed my car for me. More

Great customer service We love using Acura Columbus! They were very helpful with our vehicle repairs. We worked with Bob Meyer. He communicated matters promptly and was very We love using Acura Columbus! They were very helpful with our vehicle repairs. We worked with Bob Meyer. He communicated matters promptly and was very friendly. We would highly recommend Acura Columbus! More

Excellent Service I recently purchased a new 2015 TLX at Acura of Rochester. The car had some problems. They have went out of their way to correct the problem and bey I recently purchased a new 2015 TLX at Acura of Rochester. The car had some problems. They have went out of their way to correct the problem and beyond. I would highly recommend this dealership to anyone. More

Excellent Service Chris was very professional and made sure all maintenance aspects ( battery, tire pressure and filters) were working to Acura's standards) or replace Chris was very professional and made sure all maintenance aspects ( battery, tire pressure and filters) were working to Acura's standards) or replaced for my recently purchased RLX . No aspect of the maintenance was too minor or too major. He is a fine representative for Acura and I trust their service department. More

Great service from start to finish I was treated so well by everyone, from the valets to the service techs to the cashier. Service providers were accurate in their time frames and excel I was treated so well by everyone, from the valets to the service techs to the cashier. Service providers were accurate in their time frames and excelled in communicating with me about the status of my car. More