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Acton Toyota of Littleton - Service Center
Littleton, MA
609 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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609 Reviews of Acton Toyota of Littleton - Service Center
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February 15, 2010
This is only my second time having my 2008 Highlander This is only my second time having my 2008 Highlander serviced at Acton Toyota. I purchased this car at Ira Toyota in Danvers Massachusetts and hav This is only my second time having my 2008 Highlander serviced at Acton Toyota. I purchased this car at Ira Toyota in Danvers Massachusetts and have had all service performed at that dealership. The two service visits at Ira's were not acceptable. The problem was more management style and taking responsibility for the situation. As a long time senior manager in the customer service field of an electronics company, I understood the poor response was not associated with the worker bees, no matter what their title was it was a senior manager issue. I never received a survey from Ira on either occurrence. Acton Toyota employees from the people in the service entrance, Assistant Service Managers, parts people all have an excellent attitude and they take care of you. That is senior management at work. More
by Robert H French
February 13, 2010
I visited the dealership on 2/10/10 for my 30k service for my 2008 Prius. In addition to the normal service I had multiple questions about the recent information in the news about the 2010 Prius models. for my 2008 Prius. In addition to the normal service I had multiple questions about the recent information in the news about the 2010 Prius models. Brian was patient as I went through my few items of concern and explained about the current plan for correction for the 2010 models. I expcted to be there for 2 to 2.5 hours for 30K service and they exceeded my expoectation by having two people service my vehicle and getting me back on the road in 1.5 hours. The service department is dedicated to great customer service and explaining what maintenace was performed at time of check out. I highly reccomend them for service to any Toyota vehicle....and I love my 2008 Prius. More
by jhlowell
Employees Worked With
Other Employees :
Brian in the service department
February 05, 2010
Today we brought our Camry into the service center for a Today we brought our Camry into the service center for a state inspection sticker. Although this was a small, no-profit type of service, Neil Schwar Today we brought our Camry into the service center for a state inspection sticker. Although this was a small, no-profit type of service, Neil Schwartz was as courteous to us as if we were going to be spending hundreds of dollars. He met us as the car, processed the paperwork quickly, and answered our questions, giving us his full attention and as much time as we needed. He treated my husband and I with respect - as if we were the most important customers in the world. In the past, I have also dealt with Randy Irwin and have nice things to say about him as well. We have used Acton Toyota since 1999 when we bought a (then) new Toyota Camry. At the time, Jeff Cotran was in charge of their new email sales site and we found that working with him was a pleasure. Recently we sought him out again - in the purchase of a 2007 Corolla for our son and as expected, he was friendly, honest, straight-forward and easy to deal with. We are soon going to be in the market for a new Toyota and after talking with Neil, we feel it will be the right choice once again. To be truthful, our main reason for buying another Toyota is simply because of the amazing experience we have had with their service department. Toyotas certainly don't need more service than other cars - but it is so nice to be well taken care of and have our Toyota expertly serviced every time we go in. Whenever friends talk about buying a new car, we always tell them about Acton Toyota's service department - we feel it is the place to go. The entrance to the service department is huge, indoors and clean. The waiting area has most of the amenities of home - including great coffee. A little restaurant upstairs can answer any hunger needs for long waits - and of course there is a wireless connection. After the service person explains what has been done, your car is driven to meet you - no more trekking through a cold parking lot looking for your car. Acton Toyota Service Department defines what customer service should be. More
by suzannek
Employees Worked With
Other Employees :
Neil Schwartz on my recent visit
February 01, 2010
We purchased our 2009 Prius a little over a year ago; the transaction was stress-free and painless. I could go on more about how positive the experience of the purchase was, but this review is meant to be b transaction was stress-free and painless. I could go on more about how positive the experience of the purchase was, but this review is meant to be based on my most recent experience which was today, Monday, Feb. 1, 2010. I had an appointment for 15K service. Appt. was for 11:30 a.m.; I arrived a few minutes early, pulled up to the garage door and whooooomp! door opens immediately (and fast!), I pulled in and there was a gentleman already on his way over to greet me, ensure the keys were in the car. Pleasantries were exchanged before a short walk to the service-area office, door opened for me and instructions given on who to see next. All this in just a couple of minutes, then barely had time to sit down before I was called to meet with Mr. Sweeney to go over the service being done today. Upon my asking, he told me the service would take about 1 1/2 hours. Very nice experience dealing with him (as well as everyone I dealt with there today). I then received a coupon for a complimentary lunch in their (spotless!) dining area and I went on my way. Lunchroom staff was wonderful - friendly, attentive, just all around nice. They know what they're doing and lunch was great. (fyi - again, spotless, and they also offer t.v. but not too loud...several people were happily conducting business via cell phones, computers, etc. They thoughtfully took care of potential noise when building this facility's dining area - it was a relaxing environment. Fifty-five minutes later - my car was ready!! Just over half the amount of time predicted! Mr. Sweeney came up to let me know and I packed up my things, went downstairs to meet with him, he went over everything that was done, I paid, said goodbye and I was on to the rest of my day. My experience at Acton Toyota was quick but never hurried. Started out good, continued to be good throughout the Toyota service appointment and am ending the day happily giving Acton Toyota of Littleton a two-thumbs up review - and it's my pleasure to do so. More
by ceedee
November 13, 2009
My wife and I purchased a Certified Tacoma with only 13,843 miles on it. I took the vehicle in to complain about a tailgate that did not close completely and for a weak suspension. Both of these items w 13,843 miles on it. I took the vehicle in to complain about a tailgate that did not close completely and for a weak suspension. Both of these items were covered under Toyota Technical Service Bulletins that I provided to the person I spoke with when scheduling my appointment. Upon arrival, I realized that none of the information had been documented and I had to attempt to explain what the bulletins stated since I did not have numbers handy at that time. They kept my vehicle for 7 hours and called to tell me they had to order springs and that the technician did not see anything wrong with my tailgate and that they could not find any TSB for this issue. I knew for fact that the TSB called for replacement of the rear springs and all four shocks with the upgraded TRD model suspension components. I questioned why it was just springs and they confirmed that was all that was supposed to be replaced. I had to call them back once I had the TSB in front of me and have them read it along over the phone for them to order all of the parts, not just the spring. When the vehicle was there for the suspension replacement, I again complained about the tailgate being bent (stuck out almost a half inch at the top when closed) and provided them with the TSB number. When I went to pick up the vehicle, they blatantly lied to me and said that the TSB does not apply to my vehicle. I had to put a copy of the TSB down on the table and have them explain to me how this does not apply when my VIN falls within the Toyota provided range. This is when they finally admitted to having never had to do it and that they would have to look in to it. A few days later, I received a call saying that they need me to make another 1.5 hour round trip back to the dealership so they could take pictures of the tailgate to submit to Toyota. This truck had already been in twice with a specific request for the work to be done and I felt that my time and gas was worth something, to me if not to them. I took it to Ira Toyota in Milford, MA and it took all of 10 minutes for pictures to be taken and an explanation of what the TSB requires. A litte over a month has passed now and my tailgate has been replaced as well as another TSB that applies to the springs that Acton installed. To top it all off, I have finally found a resolution to the horrible squeaking my truck had since the new springs were installed. The fix... to remove and correctly install a bolt that Acton put in backwards when doing the spring swap that ended up rubbing against my frame and wearing the area down to bare metal. I attempted to contact Chuck Bradshaw to discuss the latest finding with no form of reply. Not an email or a call back. I will never bring my truck, my wife's Matrix, or my sister-in-law's Yaris back to Acton Toyota for service. The sales team is second to none as is evident by the fact that all three vehicles mentioned have been purchased there within the past two years, but apparently you can't have the best sales and service in one dealership. More
by bflooks
Employees Worked With
Most of the service staff, including Chuck Bradshaw
September 11, 2009
My Acton Toyota (Littleton, MA) experience from sale to first service was a huge disapointment. "Toyota Certified" Used Car Purchase and Subsequent Dealer Service I Purchased a "Toyota Certified" Used first service was a huge disapointment. "Toyota Certified" Used Car Purchase and Subsequent Dealer Service I Purchased a "Toyota Certified" Used Sienna XLE with 29,900mi 1,000mi and 9 months later all tires need replacing per service department/manager I purchased a "Toyota Certified" Sienna XLE with 29,900mi from Acton Toyota about nine months ago and nine months later (today) it has less then 31,000mi. We haven't driven the vehicle much, with three boys in diapers it's pretty much short trips around town once a week. On a couple of occasions when the vehicle was taken on the highway I noticed a vibration not only in the steering wheel but in the front end of the vehicle. It appeared the wheels simply needed balancing so I had them balanced just before a road trip. On that road trip the vibration in the vehicle was so bad (despite the wheel balancing) that my wife and one child became very car sick. So I scheduled service at Acton Toyota and before the service department even had the vehicle the service representative insisted by phone that there was wheel or tire damage from a pot hole causing the problem. After the vehicle was inspected by the technicians they balanced the tires and could not provide an explanation for the vibration and only confirm that it still existed. That's it. From that point the service representative and manager speculated based on the information on hand. When I explained that that we haven't put even 1,000mi since we purchase the car it was used in a tire "flat spot" theory. So nine months and less than 1,000mi after we purchased the "Toyota Certified" Sienna XLE with 160 point inspection from Acton Toyota the "Run Flat Tires" ($$) needed to be replaced according to the service representative and his supervisor. The reason being that the Sienna was not driven enough causing a flat spot on one tire. They also told me that in order to replace one tire you must replace all tires or you could damage your AWD system. So they offered to help with the cost and pay for one tire if I purchased three - this would cost about $1,000. The cost wasn't the issue - I wasn't being cheap. If what they say about the "flat spot" is true I would buy four new tires only to have the same problem soon after. That's not a solution. And if a "flat spot" is not the problem, then I purchased four new tires from Acton Toyota on a service department theory and I'm no better off. I picked up and paid for the car as soon as I could since I now had a bad feeling about the service department and the way they service cars and do business. To add insult to injury, when I arrived the receptionist was cold and rude as if she just wanted to go home and didn't want to be bothered with customers. My Acton Toyota (Littleton, MA) experience from sale to first service was a huge disapointment. More
by JRT
Employees Worked With
No Names Please
August 21, 2009
Getting your car serviced at this place is seriously like a day at the spa or a mini-vacation. I'm not kidding. You roll you car up into their huge service bay drop-off, you check in at the desk, and then a day at the spa or a mini-vacation. I'm not kidding. You roll you car up into their huge service bay drop-off, you check in at the desk, and then to kill time you can eat a free meal at their new cafeteria (it's actually quite good, made to order), use their free wi-fi on your laptop...heck, they even have a fitness center! The service did take longer than I'd expect (about an hour and a half from entry to exit for an oil change and tire rotation), but honestly it felt so short because of all the swank amenities. I'm kinda bummed I won't need to get service for another 4-6 months! More
by digs5446
Employees Worked With
don't recall the name
June 19, 2009
I have purchased 3 toyotas from Acton Toyota and had all my cars serviced there. My experience with internet sales and the trade in of several vehicles has been satisfactory for both sides of the equatio my cars serviced there. My experience with internet sales and the trade in of several vehicles has been satisfactory for both sides of the equation and fun. Recently the dealer moved to a new setting which is very customer and service friendly. It's easy to schedule service; I have to wait for my car and the time estimates are accurate. the service waiting serves food and drink, has a wifi room, TV and space for adults and children. The best dealer I know. More
by bjmacd
Employees Worked With
Glenn Hoffman and Steve Jensen
September 20, 2008
I had 30,000 mile service on my Toyota Highlander on Aug 6,08. I had looked at the brochure menu for this, and the items listed included changing of the transmission fluid and engine coolant. When I arrived 6,08. I had looked at the brochure menu for this, and the items listed included changing of the transmission fluid and engine coolant. When I arrived home,my first look at the service invoice showed that the transmission fluid had not been changed. I called Daniel Sweeney and was told that maybe my vehicle did not need the fluid changed. Another look at the parts list on a different date revealed that the engine coolant had not been changed. Even though these services were not performed, there was no adjustment to my total bill. I paid about $10 less than the original estimate, and I know these services cost more than $10. I had returned to Acton as my past experience with their sales and service personnel were very positive. Sadly, this experience is not in keeping with my previous visits. This type of experience does not inspire me to return. Regards, Tom Noonan PS My email address is now tensr@verizon.net, not ATT.net on your records. More
by tensr
Employees Worked With
Daniel Sweeney
July 28, 2008
I started my inquiries on cars more than six months prior to the actual purchase. From that start until I drove off the lot, I worked with Wellington and never once felt pressured or pushed into a purchase. to the actual purchase. From that start until I drove off the lot, I worked with Wellington and never once felt pressured or pushed into a purchase. In addition, he promptly answered questions and returned emails. I showed up at the dealership unannounced and he was still very professional and relaxed in approach. I knew what I wanted but he added a new dimension by restating, asking some questions, and ensuring that I actually got what I wanted. I also took him down multiple paths on auto style, models, features and the like and was very pleased with his knowledge but more so his willingness to go down those paths and not push one way or the other or show even a small sign of impatience. Great experience working with him! I don't yet know how well the total Acton Toyota experience will be since I just took the new Camry delivery, but with Wellington starting it, I feel quite confident. My only issue, and it really is minor, was the business manager's push on selling warranties, added security and similar items. The price he quoted for warranty was "discounted" from retail since he claimed to not be interested in making money on the sale. When I declined, he offered to lower the price by $400! That would be a loss and I doubt he wants to sell at a loss, so he has no credibility. That said, I am buying Toyota for quality and I found an excellent rep in Wellington. More
by gschnipke
Employees Worked With
Wellington Pereria
